We stayed at the Brook on a Saturday night for a anniversary treat. When I booked via booking.com I commented that it was a surprise, they kindly replied to advise that we would be in one of the newly... more
We stayed at the Brook on a Saturday night for a anniversary treat. When I booked via booking.com I commented that it was a surprise, they kindly replied to advise that we would be in one of the newly refurbished rooms. We were in room 302. It has been decorated to a lovely standard, the seating area is lovely and the view is great. The shower is a problem for anyone over 5 ft tall as it’s built into the eaves so you have to duck to get in it. The power isn’t great on it either. Otherwise rest of the bathroom is lovely. The television didn’t work at all, the channels weren’t tuned in. Not a huge deal for us but I would have liked to have had the news headlines on in the morning.
The Bed was ok, the join of the two single beds was rather uncomfortable though so we slept rather far apart. As the temperature has dropped it could really have had a thicker duvet, we were both cold. The pillows were awful, like laying on slabs of cement.
Breakfast was very disappointing considering we had visited for Sunday carvery last year and we were very impressed. Tea and coffee was served from flasks in the far dinghy corner of the restaurant, you had to carry your own cup from your table over and help yourself. Hot breakfast is made to order, the waitress seemed rather distracted, disinterested and unhappy to be serving us. I ordered poached eggs on toast, this arrived as two eggs on a plate beside two triangles of cold burnt toast unbuttered. I had to ask for butter which of course by the time I applied it to my toast was stone cold. My husband had a full English which he said was very underwealming but perfectly edible.
Overall the room was pleasing to the eye but the tiny details made our stay a bit of a let down. I hope this feedback is useful and future guests experience a better stay. less
Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review, your feedback is very important to us and we have made sure that there are now new pillows in room 302 and our maintenance team have had a look at the television problem - I am so sorry about this.
Now the temperature has dropped, we have also amended the heating so that it is on constant throughout the night.
I am very disappointed to hear of your experience with breakfast - we have always been proud of our offering and the service that we provide. Please be assured that we are looking into this and will be retraining the staff involved in exceeding our customer's expectations and to prevent further feedback such as this.
If I can be of any further assistance then please do contact me directly, I hope that you will return in the future to see the improvements that we have made.
Thank you once again,