Almost fabulous, just not quite there.
17/12/2016 Adele C, Ipswich, United Kingdom
I was really impressed when I booked the hotel back in October as they were courteous and emailed me to let me know there would be a noisy dinner dance going on in the hotel this evening and give me t... more
I was really impressed when I booked the hotel back in October as they were courteous and emailed me to let me know there would be a noisy dinner dance going on in the hotel this evening and give me the option of changing my booking. I declined as I was on a night our myself, so didn't think the dance would particularly bother me.
On arrival, I was a little surprised to find the reception unmanned, but there was a conveniently placed telephone with a sign to dial 0 for attention. Sadly having done that twice, there was no sign of life, so I had to schlep my belongings into the public bar to ask for someone to come and check me in. It probably, in the end, took about 15 minutes longer than I expected it to.
The room itself was beautifully furnished and very clean. it was spacious and had a lovely big television - I was quite sad to only be using it to sleep in! The bathroom was clean and modern and the bed linen was fresh,
What was disappointing (despite the check in process, which I was happy to write off to them being very busy with the dance) was that I had ordered an alarm call for 7am which never arrived (I was very lucky I had set a separate alarm), I had a small cheap radio alarm in the room that started going off at some point during the evening and I had no idea how to change or turn it off (it also wasn't at the right time) and finally the room was very cold despite both the radiators being turned up full.
All in all, if the hotel could iron out those few little annoyances (any one on their own wouldn't have caused me to write this review) it would be an excellent and highly recommended hotel, it is so very nearly there. less