Would think twice about a return visit
09/12/2018 Carpol085, Cambridge, United Kingdom
Stayed one night 1 Dec. Positive point the receptionist when we arrived was very professional and friendly. The room however was disappointing. Although it was clean the issues we had were jaded de... more
Stayed one night 1 Dec. Positive point the receptionist when we arrived was very professional and friendly. The room however was disappointing. Although it was clean the issues we had were jaded decor, shower holes partially blocked with lime scale, very dim mirror light in bathroom, laminate covering to wardrobe doors coming away, door frame broken and therefore lock loose, the opposite to earlier comments the room was very hot at night as heating on constantly with no obvious control to enable adjustment, no obvious information folder giving details of when meals served or bar times. We visited bar after attending a show barman alone and very busy. At 11.30 the lights were turned off and we were asked to leave albeit politely. When we brought these issues to the managers attention the following morning inn checking out although apologies were made we were told we could have a better room should we return which under the circumstances will be unlikely less
Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review and for your positive comments regarding your check in, which have been passed on to the Receptionist.
We welcome all feedback, as it helps us to improve and after our conversation we have mended any maintenance issues in the room - thank you for passing this on to us.
We do have a rolling maintenance and refurbishment programme in place, which will be continuing in the new year, I very much hope that you will have the opportunity to come back and visit us to see the improvements that have been made.
If there is anything else that I can help you with then please do not hesitate to contact me.