Faulty Towers - but in a good way and great value for money.
07/05/2019 oscar552017, Belper, United Kingdom
If you want a really good laugh at breakfast this is the place to be. On arrival at this hotel I was shocked that there is only minimal parking for guests. The hotel is like stepping back in time by ... more
If you want a really good laugh at breakfast this is the place to be. On arrival at this hotel I was shocked that there is only minimal parking for guests. The hotel is like stepping back in time by about 40 years but this is par for the course with most Best Western hotels. The room was clean and tidy but unfortunately very noisy until bar closed. As it isn’t double glazed passing traffic kept me awake. The walls are so thin I could hear every word of conversation from the people next door. The bathroom had a huge window that isn’t frosted so all the neighbours could see in if you didn’t keep the blind down. The carvery was disappointing with dried up meats and soggy vegetables. The older man carving kept disappearing so everyone had to wait until waitress went to find him. The waitress was very friendly and welcoming. On to breakfast. The waiter was hilarious and very good natured. There were only about 10 people when I had breakfast but the orders were getting muddled. One table had their order changed about 4 times. I eventually got my breakfast after about 20 minutes. People who arrived some time after me had cooked breakfast first. The toast didn’t materialise until I asked for it 3 times. Despite all this the waiter was so friendly and unflappable there couldn’t be a better person to deal with the issues. I don’t think the confusion was his fault but whoever was preparing breakfast in the kitchen didn’t seem to get the written order right. Breakfast was not good quality but for the price I paid for DBB it was excellent value. less
Helen-Geere, Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review and I am sorry for the issues that you experienced during your stay.
I have spoken to the staff in question - the chef had left the carvery to replenish the meat and vegetables, which was then why the staff had to go and get him. Sometimes it takes a few minutes for a carvery to be restocked and while we always try to choose the quieter times, this isn't always possible.
The waiter has asked me to pass on his apologies for the less than perfect service on that morning - we have an excellent team of staff and we are proud of how far we have progressed over the last few months with regard to service and general standards, I am just sorry that this was not reflected on that morning.
We hope to welcome you back to the hotel soon.