Came for an evening meal here mid week last week.
Expected the carvery to be available but were told on arrival at the bar "There is no carvery tonight". Shame. Is this common practice?
No problem we thought. Were shown the restaurant and bar menus, plenty of choice so we figured we'd all stay.
Went through to the restaurant, were met by an empty room, and a member of staff asking us if we'd booked.
I should mention here, that I had sent an email to the hotel about 2 weeks prior to our visit, asking to book a table for the evening PLUS to enquire about a comedy dinner evening coming up in May. Needless to say, i'm still awaiting a response!
Were told about items not available on the menu, pretty much all vegan options were unavailable. Doesn't bother us as we aren't vegans, but just making an observation.
What I was very surprised about was that we were not allowed to order across both menus. We couldn't have a starter from the bar menu and a main from the restaurant for example. I even offered to pay extra money to do this, but was met with an adamant but polite no. Surprised, as usually this trick works elsewhere, especially as we were the only party in the room (bar another couple) all evening. I did see a group of 4 women enter the hotel, look in the restaraunt, go to the bar, then leave all within 3 minutes. Missed opportunity maybe?
They did also get the order wrong for one of us, but we didn't argue.
Shame. Where looking forward to a carvery as i've heard good things, and there was no warning of it not being available.
Shan't be returning in a hurry. less