Best Western by name, Average Western by nature
03/03/2019 KJM91, Shoreham-by-Sea, United Kingdom
The hotel is ideally located within easy walking distance of the beach and promenade and there is a fair amount of parking available. The room size was good and the majority of the staff were friendly... more
The hotel is ideally located within easy walking distance of the beach and promenade and there is a fair amount of parking available. The room size was good and the majority of the staff were friendly. These are the only positives for this stay.
Not the smoothest of check ins as we were over charged at first, we were refunded, and after a fairly long journey it was not a great first impression.
We went to Felixstowe to take the dog along the beach and we were given a "dog friendly room". The room wasn't great and I cant help but think this was because we had the dog with us and therefore we were given one of the lesser rooms, which if the case is not on considering we had to pay more to have the dog with us.
The room wasn't great. The floor creaked every time you walked over it and as we later found out it was above their dance hall and there was a party below us with music blaring out until midnight. Again no mention that our room was above the hall and there would be a party when we checked in.
We will return to Felixstowe but we will avoid this place. less
Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review.
I am sorry that you were unhappy with your stay, but please be assured that you did not get a 'lesser' room because you had a dog with you - we love it when our guests bring their dogs with them!
If you could contact me directly so I can have a look in to the room that you were allocated and the initial overcharge, this would really help with future improvements.
Thank you once again, I really do hope that you will change your mind and reconsider visiting us again in the future as improvements are steadily being made on a daily basis.