The Smell! The Smell!!!
29/09/2019 Mark A,
Nice place: clean, quiet, etc. But the smell! So foul. I thought it would clear after opening the windows and airing the place out. It never did. I should have asked for another room from the star... more
Nice place: clean, quiet, etc. But the smell! So foul. I thought it would clear after opening the windows and airing the place out. It never did. I should have asked for another room from the start, but I did'n't. I won't make that mistake again. It was on the first floor. I suppose it was a "pet friendly room." I expected a chance to say something when I checked out, but the man who attended to me at checkout (I think he was the manager) never asked how I liked my room, so I figured I'd tell you all instead. less
Quest28894684018, Owner at Best Western Bronco Inn, responded to this review
When housekeeping goes into a room, sometimes a guest leaves an odor behind. We open the windows and air out the room, always for a fresh smell. If it is strong, we also spray our deodorizing spray to absorb the smell, and if it still lingers, we clean the carpet and all soft surfaces. Even so, sometimes a smell may still linger when you shut the room. We have checked this room, and there is no odor, and we have not had any more complaints. I am sorry if there was still a smell when you stayed. We are award-winning property for our cleanliness. Please come and try us again. Look at our other reviews.