So far the worst Best Western I have stayed at with a breakfast that was memorable for all the wrong reasons. The hotel is in what was once apparently a home for District Nurses dating back to 1904 and was obviously once a handsome building.
When we arrived the rooms off the lobby were festooned in sheets as the hotel undertakes a major refurbishment which, if one is generous, could explain some of the serious shortcomings.
Entrance to the rooms is through a door at the top of the landing which requires a key card to open, which is not a problem except that the landing, like much of the entrance, looks tired.
The room, 117, was small, with desk, chair and wardrobe, large bed, a TV high on the wall at the side of the bed and no room for anything else, but it was clean, the bed was comfortable, there were plenty of sockets and, as all we wanted was somewhere to sleep, it was adequate for our purpose.
But it was in the detail where the hotel fell down. There was a tub full of coffee sachets, sweeteners and so on, but not one tea bag to be found, nor were there the usual packet of biscuits or the bottles of water found in many Best Westerns.
Breakfast was a disaster. As it was part of the winter sale it was free, which was just as well as it was hardly worth paying for. Breakfast ran until 9.30 and we arrived at 8.45. The restaurant was deserted with several tables littered with uncleared breakfast plates. There were no cereal bowls, no fruit juice, just two slices of white bread – and no staff.
Another guest arrived and joined the wait. After 10 minutes a girl arrived, saw guests and rushed out to get a pad, explaining she had been cleaning pots.
She produced bowls and fruit juice, took orders for breakfast but had to be reminded to ask if we wanted tea or coffee.
Tea for two arrived, and it was just that, enough tea for two cups – although to be fair it was a decent cup of tea.
The full English had tired baked beans, tasteless tomato, a slice of black pudding showing signs of being around a heated counter far too long, and fried bread and a hash brown that tasted as if it had been cooked in a deep fat fryer with oil that was coming up to retirement – which may also have been the same fate, if only for reheating, of a sausage that was unpleasant to eat.
The bacon was passable and the only saving grace for the meal was a freshly and perfectly cooked fried egg. No member of staff – and there seemed to be only one and she was doing everything - checked on guest or asked if everything was all right.
I will allow Broadfield Park some latitude because of the difficulties of working through a refurbishment with a hope that things will improve when the refurb is completed, but no matter the difficulties, you expect certain standards to be maintained, as they have been in other hotels under full refurbishment I have occasionally stayed in.
As it is the stay was a depressing experience from the rubbish in the corner of the car park you see on arrival to the dreary décor on the landing and a breakfast to forget. Service was perfunctory at best with staff giving the impression it was not the happiest of ships.
We will be visiting the Oldham area regularly for a while dealing with the estate of my late uncle and stayed here because it was in the winter sale and less expensive than the Best Western Smokies Park in Oldham. Now we know why - and won’t make the same mistake again. less