Me and my wife had driven all day and arrived mid afternoon, we were checked in by a scruffy looking girl in her own clothes, made our way to the room but the key card didn't work. I had to walk back... more
Me and my wife had driven all day and arrived mid afternoon, we were checked in by a scruffy looking girl in her own clothes, made our way to the room but the key card didn't work. I had to walk back down the stairs to ask for a new one, no apology given, she simply slid the card over the desk without any eye contact and just stared into her computer. Luckily this time it worked.
Our room was small and smelt of damp, the windows didn’t close properly and it was very cold. We were advised the heating wasn’t due to come on yet but we could have a heater, no offer for a heater or extra blankets.
We decided to try the food as we didn’t fancy venturing out in the rain, what a mistake that was! Our starters came after 30minutes, tasteless and boring, we were the only people in the restaurant, our mains were both overcooked, seems the chef (Cook) can’t cook a steak very well. It was badly seasoned and there was grease on the plate. (It all came on cold plates)
The following morning we came down for breakfast, the breakfast wasnt bad but nothing special either, all the staff seems to stay behind reception, we had to get someone to come take our order.
Overall, the staff seem to have no passion, even the manager girl who was showing people around had no enthusiasm in what she was doing, the hotel needs updating for a Best Western.
Only highlight was we slept well, our bed was comfy, and the parking was good.