Air Quality was horrible
We stayed at this hotel for one night. We switched rooms and were given another room. The smell of must was horrible. We left our window open all night long and turned cup the heat. The staff was ... more
We stayed at this hotel for one night. We switched rooms and were given another room. The smell of must was horrible. We left our window open all night long and turned cup the heat. The staff was friendly and the breakfast was very good. With this being said, for a Best Western I was very unimpressed. Some of the reviews I have read about Bridgeview said that the hotel was updated - no, no, no. The toilet and tub were so close if you got out of the wrong end you ended up stepping into the toilet. The smell, yuck. I did not go into the pool - but it seemed quite attended by lots of kids! It seems like the hotel is older and they have tried to update but very minimally. Also, sheets were hard like they were from the 50's. I am sorry to say, I won't be back. less
BWBridgeview, Guest Relations Manager at Best Western Bridgeview Hotel, responded to this review
Thank you for completing a TripAdvisor survey regarding your recent stay at our property.
Our entire team strives to provide each guest with an experience that exceeds expectations; we are sorry that you did not feel this way. Your business is important to us and we will be using the feedback you gave us on the air quality and the linen in the rooms to implement improvements to ensure we offer the best experience for all guests in the future.
If you would like to further share your thoughts regarding your stay, please do not hesitate to contact me at email@example.com.
I hope that you will consider staying with us again so that we can have another chance to wow you with our service!