28/06/2019 Feyzad85, Istanbul, Turkey
We booked 4 rooms on 09.05 and they sent their confirmation. 1,5 months later when 1 week left to our travel they increased the rate %80 by asserting that there is a big event at that dates in Lyon a... more
We booked 4 rooms on 09.05 and they sent their confirmation. 1,5 months later when 1 week left to our travel they increased the rate %80 by asserting that there is a big event at that dates in Lyon and pushed us to confirm increased price otherwise they said that they will cancel our booking. For sure we objected this unethical manner since almost all hotels are full when they informed us about the increased rate and it is not possible to find 4 rooms at same quality hotel or even a bit low or high quality hotel.
Do not trust this hotel's confirmations they can change everything at the last second! less
BRIDGE HOTEL J, Propriétaire at Best Western Bridge Hotel Lyon East, responded to this review
We are extremely suprised that you use TripAdvisor to make a claim altough you never stayed at Bridge Hotel.
We just hope you enjoyed to write a such bad review which do not learn nothing for our future guests.
We did the maximum to find you a solution but you did not want to understand what we mean, that is a shame.
We are sorry for making a mistake of rate due the Women's Football Worl Cup.
Nevertheless we proposed you a competitive rate very low compare the market price in the area.
However we wish you a nice stay in the hotel that we kindly recommended you.
Anne and François