Heavy on artificial fragrance
23/03/2019 Karen M, Washington, United States
The desk staff was very pleasant, room, breakfast area and hallways clean, outside grounds also clean. There is a fragrance dispenser just over the main entrance door. Very strong artificial vanilla! ... more
The desk staff was very pleasant, room, breakfast area and hallways clean, outside grounds also clean. There is a fragrance dispenser just over the main entrance door. Very strong artificial vanilla! For those of us with allergies this is not good. We were on second floor but as it is open to the lobby the smell was in the hall also. Our room was down the hall enough that our room was fragrance free. We very quickly ate a little breakfast as the eating area is just off the lobby. After we took our luggage to the car, my husband returned the cart to the lobby area. Just as he started to exit the hotel the dispenser went off so he received a full blast. He has some lung issues and needed to use his rescue inhaler in order to breathe properly again. I strongly suggest removing that dispenser. As the building is very clean no artificial fragrance is needed. Also, one very small request; dry the bath towels completely before placing in rooms. Our were still damp. less
Gretchen R, General Manager at SureStay Plus Hotel by Best Western Coffeyville, responded to this review
Thank you for letting me know about the bath towels, I will for sure get with my head housekeeper on that matter immediately. There is no reason why they should still be damp.
We will look into the fragrance dispenser issue also, thank you for the review.