27/02/2017 chbruce, Los Angeles, CA
We stayed 2 nights at the Best Western, and were satisfied with our stay. The hotel was conveniently located for our needs, clean and comfortable (though the walls were a bit thin and the shower head... more
We stayed 2 nights at the Best Western, and were satisfied with our stay. The hotel was conveniently located for our needs, clean and comfortable (though the walls were a bit thin and the shower head was about 8' high, so you couldn't adjust the spray at all). I'm not really a fan of Best Westerns, because there's too much variation from property to property. However, this hotel was good for the most part.
The only small problem was when we asked the front desk manager if we could check out an hour late, at 1PM. She was reluctant -- said that it's not their policy to allow late check-out, but made an exception for us, which I appreciated. Close to 1PM, I took some bags out to the car, then returned to the room to wash up a bit before hitting the road. While I was in the room, the maid entered the room without knocking -- she apologized and told me that the desk clerk had sent her in to clean and told her that we were gone (even though I hadn't checked out yet).
So... not the best hotel I've ever stayed at, but in an area where choices are a bit limited, it's certainly good enough. less
Gretchen R, General Manager at BEST WESTERN Bricktown Lodge, responded to this review
Thank you for staying at our establishment, I do apologize that some of the shower heads are too tall for some of us, like me a shorter person. Our regular check out is 11am, late check out with charging in Noon. You ask for a later check out because your flight didn't leave til 7pm but I said 1pm would be fine and did not charge you the late checkout fee that we normally would have charged a guest staying after Noon.
The housekeepers usually are out on the floor and if they see a late check out leave with their luggage, they might go to the room to start stripping it, but they are to always knock on the door first. I will personally be checking into this matter because none of my housekeepers have the authority to just go into the room without knocking.
Once again thank you for the information you have shared here for me.