Best Western Brentwood Inn

if i could give zero stars i would. i was woken up each night i stayed here by the fire alarm chirping. the gentleman at the front desk came and replaced the battery. but it did not fix it. i had to wake up at 3 am to go to the front desk where i was told the maintenance person would not arrive until 9:30 then was moved to a room with a tiny bed. mind you i am 6’3 and it was absolutely uncomfortable. the pillows in every room are massive and will kink your neck. and the manager had no sympathy for our situation and when she was made aware of the situation she said that we could just go to another hotel. and had no professional manners or even any sense of customer service. i left this hotel and went next door to the holiday inn express and they were incredible. the only person in this hotel who was extremely helpful was the front desk person juan. who tried his best to care for our situation. less

This place is fantastic! They care about their guests and understand that sometimes an early check is helpful etc. They have breakfast and even made cookies in the evening for the guests. Parking was great too! less

Overall outside appearance was good. Wrong address, inside of room many maintenance problems needed to be addressed. refrigerator compressor was noisy all night. paperclips were holding lampshades on. wall paper coming off in bathroom and stains behind toilet less

Shortly after checking into the hotel, the aroma of fresh baked cookies was noticeable throughout the lobby area and surrounding rooms. At the front desk, a plate of warm fresh baked cookies lay waiting for guests. less

After our reservations at another hotel have fallen through, for some reason they canceled us, we were desperate to find another place to spend the night as we were attending my grandson's marriage. When I called Best Western they said of course we have a room come see us and so we did they were so nice and welcoming at the front desk and our room was spotless exactly what we wanted, breakfast in the morning was fine, we have stayed at Best Western before and as usual everything was good. less