Best Western Brentwood Inn

was in the bathroom doing my business when all of sudden two BIG black beetles or some sort of bugs, huge ones, come running out between my feet. it was disgusting. i tried to smash them with the garbage can, but they were to fast. went out in the room to see if i could see them. one took off under the desk area, the other was on the carpet, thought i could smash him, nope, way to fast. he went under the bed. i lifted the sheet skirt up and he fell out from under it. then he ran under the bed. that was it, i wasn't staying in that room no more. i demanded another room. at 4:30 am , i got one, but heater didn't work until the desk clerk had to come and help fix. was not happy at all. they knew why i was there. it sure wasn't a pleasure trip. and to have all this happen, forget it. plus the grim that was on the towel racks, probably never cleaned in i don't know how long, would make anyone not want to stay there .the next night had to go find another motel. what's funny is, i used to live in that town for 25 years. would drive by that place every day, twice. now if i go back, it sure won't be at best Western. Sorry. less

Great staff very caring and polite as they always are will continue my loyalty here they are awesome to me every time I have stayed here.....I always bug them for keys for my room and they never got mad they always take care of me thank u guys less

I came here to see the love of my life, just so happened Best Western was apart of that memory and journey! Know that it will forever be etched in my life that Best western was where i spent 4 of the greatest nights of my life! So it will now always hold a very meaningful piece of nostalgia to me! less

Pros: • Staff • Convenient Location • Quiet Surrounding Area • Comfy Bed Cons: • Could hear steps above me and slamming doors • Tub wasn’t a big whirlpool tub like we thought, the website should have photos of the bathroom so we can tell Check-in with Marisela was quick and easy. She was friendly and efficient. I spend nearly 10% of the year in hotels and I meet a lot of employees from different brands. She’s top 10 (that’s saying A LOT!) Got to the room, it was small to medium sized for a suite but the bed was comfy and everything was in working order. Found a nearby place for takeout via yelp and settled in for sleep after dinner. I woke up to the sound of doors slamming at midnight, 5am, and again at 8am. I could hear housekeeping vacuuming in the room next door just after 10am... while I understand they have a job to do and rooms must be turned around in time for new guests, if your hotel has walls thin enough to hear everything going on in the next room: maybe wait until checkout in case the guest next door is sleeping in? (Or trying to because their sleep has been interrupted a handful of times through the night) Bertha at checkout was just as awesome as Marisela from the evening before, she had my receipt emailed to me pretty much by the time I got to my car. Every staff member I came in contact with was friendly and I wish I could give more stars, but the point of sleeping at a hotel instead of touching it out and driving home is to get some sleep and I did not get a good night of sleep here. Maybe other rooms are different, but I would never stay in room 101 again just for the noise factor. less

if i could give zero stars i would. i was woken up each night i stayed here by the fire alarm chirping. the gentleman at the front desk came and replaced the battery. but it did not fix it. i had to wake up at 3 am to go to the front desk where i was told the maintenance person would not arrive until 9:30 then was moved to a room with a tiny bed. mind you i am 6’3 and it was absolutely uncomfortable. the pillows in every room are massive and will kink your neck. and the manager had no sympathy for our situation and when she was made aware of the situation she said that we could just go to another hotel. and had no professional manners or even any sense of customer service. i left this hotel and went next door to the holiday inn express and they were incredible. the only person in this hotel who was extremely helpful was the front desk person juan. who tried his best to care for our situation. less