Ok hotel with helpful staff but PAPER THIN walls.
15/09/2019 NorthGowerMurphy, Ottawa, Canada
Stayed at this BW for 2 days in early September. The hotel had many extended stay guests who were working nearby and who arrived, each night, in their rooms at midnight and were noisy and disruptive u... more
Stayed at this BW for 2 days in early September. The hotel had many extended stay guests who were working nearby and who arrived, each night, in their rooms at midnight and were noisy and disruptive until 4 am. The front desk sent security to tell them to quiet down, but that didn't stop them from being disrespectful idiots.
The walls in the room are PAPER THIN. You hear everything- very clearly. I've never stayed at a hotel where you could hear SO much of what was happening all around you.
If you require a measure of peace or quiet- avoid this hotel.
Never Again, BW Brantford. less
BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Thank you for your feedback, we are sorry that you did not enjoy your stay fully. We understand staying in a hotel, noises can be disruptive and we apologize that you didn't get a peaceful rest. We value all of our guests and do our best to accommodate your needs. We do hope you will give us an opportunity to serve you in the future to show you how amazing your stay can be with us.
Joanne Brooks, General Manager