Best Western Brantford Hotel and Conference Centre

19 Holiday Drive, Brantford, Ontario, N3R 7J4, Canada
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Best Western Brantford Hotel and Conference Centre

For the health and safety of our guests and staff, our pool, sauna and hot tub are closed until further notice. Only a Grab and Go breakfast is available at the front desk. Stay at this Brantford, Ontario hotel, conveniently located off Highway 403 a show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
19 Holiday Drive, Brantford, Ontario, N3R 7J4, Canada

Reviews of Best Western Brantford Hotel and Conference Centre

Traveller Overview:
4.0 Rating: 687 reviews
Excellent 44%
Very Good 29%
Average 13%
Poor 6%
Terrible 5%
Rating

edrobitaille1, wrote review 24/04/2021

For work

Stayed here alot never had problems maybe a small one but staff fix it or solve it fast can't say that I ever had a bad room and stayed in alot of there rooms never really had bad sleep bed have all b... more

Owner Response
Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear edrobitaille1, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stays a 5 out of 5! We appreciate your loyalty and look forward to your return! Yours in hospitality, Joanne Brooks, General Manager
Rating

lwwil, wrote review 31/03/2021

Overall cleanliness

Overall cleanliness was very poor. I reported the television broken the male the staff working said he would come look at it . He never came. I was very dissatisfied. The toilet look as if po was in t... more

Owner Response
Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear lwwil, We are sorry to learn about your experience and thoughts this way. Our staff take great pride in the cleanliness and guest satisfaction and we are disappointed if we fall short of our goal. I welcome the opportunity to discuss your stay with you. Joanne Brooks, General Manager
Rating

Nghia T, wrote review 26/03/2021

Exceptional Services During COVID for Business Trip

I stayed here during my recent business trip. I had to self quarantine for 14 days. The hotel staff were excellent in tending to my needs for services, food delivery from Myra's Bar & Grill (instead o... more

Owner Response
Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Nghia T, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre for your business trip. We are pleased to know that you enjoyed your stay, our meeting space, food from Myra's Bar & Grill and our friendly staff. We appreciate you sharing your great experience and look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager
Rating

brandonmitchell79, wrote review 22/02/2021

Watch out for ants in rooms and hallways

So many Ants ordered pizza and fell asleep woke up got pizza open it up and covered with ants was totally disgusted with this. You think since the hotel was empty they would put more Emphasis on a c... more

Owner Response
Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear brandonmitchell79, Thank you for your feedback. We take every effort to ensure guest satisfaction and the team is disappointed when we fall short of our goal. We are sorry to know that all of our efforts did not satisfy you. Yours in hospitality, Joanne Brooks, General Manager
Rating

Grandpazoomzoom, wrote review 18/12/2020

Perfect for our Needs

Really close to the 401, this Best Western offered all we needed for our stay. We were there during Covid but found the staff very friendly, up-beat and informative. The restaurant's take out was de... more

Owner Response
Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Grandpazoomzoom (love the name), Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are thrilled to know you enjoyed our location, the service from our our team and the food from Myra's Bar & Grill. We certainly look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager