Charged my company card 3K+ in the span of 3 days.
This place is unbelievably unprofessional. Long story short, in 3 days they charged my card 3 different 10k charges. I brought it to their attention after the first charge and realized quickly I was... more
This place is unbelievably unprofessional. Long story short, in 3 days they charged my card 3 different 10k charges. I brought it to their attention after the first charge and realized quickly I was getting nowhere with them. I called Capital One, they did a conferece call with Best Western and thought they had the problem solved. Day 2, another 10k charge. Called BW again, manager was rude and unprofessional and finally told us "I don't know why we are charging you". Capital one again handled the charge. Day 3, another charge for 9k. UNREAL! In the span of 3 days I have had 30k charged to this card after bringing it to their attention each time. I had the card shut off which put our employees in a bind not having a credit card. Fast forward to today, another charge was attempted on our card but declined because the card is no longer active. We had another company warn us about this hotel, we should have listened. The oilfield is busy in this area, BW is losing a large amount of money by running customers off due to the headache of watching your bill and arguing with them weekly over charges. We moved all of our crews out to a different hotel across the street. less
vishal p, Manager at Best Western Bowie Inn & Suites, responded to this review
thank you for your business! Sorry for the inconvenience.