I stay here at least 2 times a year - probably not again
17/12/2017 Chris S, Ridgeville Corners, Ohio, United States
This hotel started off as an excellent hotel about 5 years ago. My son and his family live here and I visit at least 2 times a year. Always have stayed at this hotel, mostly for convenience. Howeve... more
This hotel started off as an excellent hotel about 5 years ago. My son and his family live here and I visit at least 2 times a year. Always have stayed at this hotel, mostly for convenience. However, I am here, right at this moment. My room has not been touched for 2 days and tonight it reeks of smoke. It is supposed to be a smoke free hotel, but I can hardly breathe in here. My husband and I leave here by 11:00 every morning (today it was around 10:00) The maid was in the hallway when we left and we told her we were leaving now so our room could be cleaned. She never came in. When we got back tonight about 7:00 p.m. our beds were still unmade and the room had not been touched. Yesterday, we left around 11:00 a.m. and when we got back around 7:00 p.m., our room had not been touched. We went down to get clean towels for the morning and complained to the desk clerk. She said, "I suppose you had a do not disturb on your door?" We said, yes until 11:00.. and asked, "don't you clean rooms after 11:00 a.m.?" She stomped away and pretty much threw the towels at us. We probably won't be staying here again.... In addition to all this... the toilet is not hooked up correctly and comes up off the floor when you get up and down. And.. there is dog poop in the corner of the room behind the door. less