Best Western Bowie Inn & Suites

Late check in after midnight. Refrigerator did not work. Room was not cleaned from previous guest. Fresh blood on pillow case, dead bug also on pillow case. Body hairs on sheet, counter dirty, wet used hand towel hanging from shower curtain rod, couldn't adjust air conditioning. After 3-4 trips to the lobby from 3rd floor, I decided to android the new room. So sounds 2 am got into a room where I was killing a cochroaches and other unidentifiable bugs. The the front of the air conditioning unit was falling off. Acoustics so bad with air conditioning running, sounded like sitting being the wing on a big plane. Couldn't shut air of because of heat and humidity. less

There were numerous issues during our stay. The worst part was that front desk had an “oh well” attitude and told us there just wasn’t anything they would or could do about any of it. We shortened our stay at the hotel because of the below issues. 1. The air conditioner in the main room was very loud, much louder than the one in the separate bedroom. We had to turn it off to be able to have a conversation. When we told front desk, they knew about the issue but there wasn’t anything they would do. 2. Water leaking from the ceiling. When we told front desk, she knew the room above us had a leaking air conditioner and they weren’t going to turn it off so she didn’t know what they’d do. It did eventually stop so I’m not sure what was done. 3. Broke sharp tile in the shower. 4. Missing outlet cover, having exposed electrical wires. 5. Large spiders and bugs found in bed at night. Front desk informed. She didn’t seem concerned with all of the rolly pollys but would “tell” someone about the spider. 6. Loose toilet seat. 7.Housekeeping came into our room twice, that we know of, even though the do not disturb was on the door. I thought that staff couldn’t legally go into our room if that is up. less

The a/c and pool do not work. The elevator did not work part of the time. They have rooms on their corporate website that they claim they don't actually have at the hotel. And they do not care to help problem-solve these issues. You'll get a shoulder shrug, that's how it is. Worst hotel stay ever and I travel 3x a month. less

My reservation was completely wrong. The front desk said they couldn’t do anything about it because they were already booked for the night. I placed the reservation a month in advance so if the order wasn’t correct then they needed to notify me and have it changed over the phone. The front desk told me that it’s better to call instead of doing online orders. How was I suppose to know that? I think if something is wrong on their end they should fix it not the customer. The inside of the room was not completely renovated. There was tape on the lighting the stove lights weren’t even screwed in. There was no large mirror in the room to get ready. The room was either too hot or too cold. The mattress felt really cheap. Usually the mattresses are very comfortable. The crib they gave me had tape on it and the crib mattress was super old. I had to place blankets on the mattress to make it more comfortable on my baby. The couch pull out said it was a queen but it was a full and it was super hard and springy. The only thing that was reasonable was the breakfast. The water tasted awful for whatever reason! I understand they are going through renovations but I don’t think you should give customers a room that isn’t completely finished. less

At check in my card was swiped three times because the clerk said she had an error. The first time it said approved on my side. This resulted in typing up over $800 when it should have been around 250. I was told it would be corrected at mid-night during the “night audit”. May 24, 2021 still corrected. Horrible service for multi-billion corporation. The less