Noisy, rude letter slipped under door
Room was over the front sliding doors which kept me awake all night.
On checkout day a letter was placed under door telling me to leave by 11 cause they were sold out. No tact whatsoever. Horrible cu... more
Room was over the front sliding doors which kept me awake all night.
On checkout day a letter was placed under door telling me to leave by 11 cause they were sold out. No tact whatsoever. Horrible customer relations. less
TysonGhostkeeper, Director of Operations at Best Western Bonnyville Inn & Suites, responded to this review
On behalf of our entire team, we sincerely apologize for not surpassing your expectations during your recent stay, 50malcolmm. We understand how important a quiet night's sleep is and we apologize again for any disturbance by having your express check-out receipt slid under your during the night. We hope you will give us another opportunity to provide you with an exceptional experience. At Best Western our Service Promise proudly states, if something is not meeting your expectation, we want to make it right. We truly hope during your next visit to Bonnyville you will have a flawless stay such as the many guests below.