Amazing staff! So accommodating and caring!
15/02/2019 Crisandra J,
Best Western is always my hotel of choice, but this staff went above and beyond. I was in a car accident late at night on my way to Edmonton, and was unable to drive my car. After being dropped off at... more
Best Western is always my hotel of choice, but this staff went above and beyond. I was in a car accident late at night on my way to Edmonton, and was unable to drive my car. After being dropped off at Bonnyville Best Western, Chantelle (at front desk), seeing the tow truck and my lack of luggage immediately asked if I was okay. After getting me checked in, she went into the back, and came out with an arm full of toiletries.
The bed was perfect, and the room was a perfect temperature over night.
The complementary breakfast was SO yummy! And there was so much variety!
When I approached the front desk to ask for a late checkout (I didn’t have anywhere else to go until the insurance company okay’d a rental car), Kassi recognized me from an email Chantelle kindly sent out describing what had happened. A late check out was arranged, and Kassi gave me the number of a great local rental company and taxi service, as well as some food coupons for lunch. She was so empathetic and caring!
As sucky as a car write-off is, I’m grateful to have met so many amazing people along the journey of getting home. less
Linda L, General Manager at Best Western Bonnyville Inn & Suites, responded to this review
Hello Crisandra J.
We are all very thankful that you yourself did not obtain any injuries after having that accident. Taking the time to write a review and such a positive review with Kind words and mentions of staff is so appreciated. The staff work hard to ensure that every guest is treated with respect and made to feel like it is their home away from home. Your amazing review just validates that they are doing what they do because they care. Thank you again Crisandra