Best Western Boltons Hotel London Kensington

4 of us went for a trip to London first time in this hotel and certainly won’t be my last it was beautiful very clean and the hotel staff where really very friendly and helpful and the breakfast was gorgeous too would stay here again less

The breakfast was really poor. The omlet was chewy the sausige was overcooked. The only thing of fresh fruit was pineapple. We could order pancakes but nobody told us about this. Not friendly at the reception if we asked that we could eat our breakfast outside. They said it was non refundable. I geusse they have had this problem before. less

Hello, I did not find your email so I’m writing here. My room number is 301. Tonight I came back around 8-15 and found out that the cleaners did not close properly the door of my room. So anybody could enter. I went to the reception but nobody (!) was there. Thankfully, all my belongings are untouched so I did not call the police. Please make sure that the cleaning personnel is careful and close the rooms m’a doors. Additionally, I can say that I’m not happy at all with the service. My room and the appliances are decent but the attitude of the personnel is disappointing. Not talking about their absence at the working place tonight, I should inform you that they refused twice a package I was expecting without warning me. I’m staying in this hotel for 25 nights (pre paid) and reserve at least that my packages be accepted. Regarding the cleaning, something is always missing - milk, towels, garbage not collected... for some reason, they only give me 1 towel notwithstanding the fact that I lid for the double room. My packages are returned to amazon and I have to deal with the refund now. However, for the rest of my stay I would like that you make sure of the following : - the door of my room is always carefully closed after cleaning; - I have 2 little towels and 2 towels for the face; - milk is provided; - garbage is collected. Thank you in advance. less

We had a perfectly pleasant one-night stay at this property. The location is ideal - extremely close to the Earl's Court subway station, on a quiet street lined with quaint hotels. There is a convenience store nearby for snacks. We reserved a family room, a cozy room consisting of three beds. It was a blustery London evening, so we appreciated the warmth of the plug-in radiator. It was also incredible to have an electric kettle and an assortment of teas. We did have a basement room, but a large window with ample light. I also appreciated the converter in the desk drawer, as I had forgotten mine for charging electronics. No problem whatsoever with wifi - it was quick, and log-in was a breeze. Overall, we had a lovely, restful night's sleep and would not hesitate to stay again. Recommended! less

This is not a 4-star hotel. This is at best a 3-star hotel by London standards. The reception is understaffed at check-out time, the rooms are tiny, there are loads of basement rooms with no proper window/view. The wifi is incredibly complicated to log into (password given by hotel, then registration online which doesn't seem to work on mobile devices but works on laptop). Also be aware that the hotel will give you a twin room with tiny single beds if you book a double. The bathroom is so small that legs are against the wall when using the toilet. I almost walked out to get another hotel but the only thing that saved it was the location. less