Best Western Boltons Hotel London Kensington

I stayed at this hotel a few months back and was surprised to see that this hotel is rated a four star. The room was located at the top floor, the lift quite small. The room was fully air-conditioned which was good but unfortunately, very small. The bathroom was so small that you could bang your head on the wall whilst using the toilet. All amenities in the bedroom were working fine and a little chocolate bar was a nice welcome gift. The bed was comfortable and the Wi-Fi worked well. We called down to reception to ask for some herbal tea bags as we only found breakfast tea in the room and where told that somebody would bring some. After a while I went down to check, the receptionists had already gone and the night porter did not know about it. He could not find any herbal tea bags... All in all I would rate this hotel a 3-star hotel, average service and not very central location. Room ok but not great, 3 out of 5 is the best I can score. less

We we’re looking for a hotel that was in an area close to the tourist area Friends recommended this one. We had three in our group and the family room accommodated. The room was clean, the beds comfortable The hotel also provided a cell phone which was awesome. We could google map stuff we wanted to see (being from Canada we were dependent on free wifi) Never seen that in a hotel Staff were friendly and helpful. Would recommend less

Excellent I enjoyed my stay and everything in the room was fine I was served quickly when I booked in Offered breakfast but did not need it as I was away earlyIt has a good location very close to Earls Court underground I would look to stay there agian less

Stayed for 2 nights midweek, We had 2 Single rooms They were both Compact but very clean. All the usual bits that modern bedrooms should have, Wifi, Coffee making etc. A decent walk-in shower was my biggest plus, I hate baths! Staff were friendly. A great location, I minute walk to Earls Court Tube station, 15 mins walk to Harrods. Will definitely stay again. less

They refused to honor my reservation because I had my 2 children with me and the room I received through my reservation only accommodated 2 people. I requested a larger room, but they had none and refused to accommodate me. I originally booked through Priceline, but the reservation was transferred. It is rainy in London and I had to rebook me and my children elsewhere and the hotel still is refusing to return my money. I am being forced to seek legal help for this matter as Priceline is doing nothing. The hotel is not a 4 star, nor is it comparable to a Hyatt like Priceline said. It is a budget Best Western much smaller that the ones in the states. I was not expecting to be in a 3 star hotel as I was booking a 4 star. The hotel staff was very unprofessional when dealing with me and this matter, especially in front of my children. My children were quite worried when they said they would have to have their own room, separate from me, which is completely unacceptable! less