Best Western Boltons Hotel London Kensington

My previous experience of Best Western Hotels has been nothing short of excellent - hence the reason I chose to stay here - I can hardly believe that this is a Best Western Hotel - Hotel (????) its the standard of a hostel with the same attitude from staff - when I arrived there were people queuing to check out due to dirty rooms/unacceptable standards - I was asked for my card as an insurance against damage to the room - OK - however when I got to the room which was in the basement - hot - stuffy - no fresh air - window doesn't open - air conditioning unit outside the window - the room had considerable damage already done to it ( carpet stains and headboard) If "valued guests" are expected to pay for any damages - then please ensure that the damage is rectified!!- this has been a very disappointing experience and I will no longer choose to stay at Best Western - Come on Best Western you can do better than this I know it from previous experience! less

Chose due to locality of Wimbledon. Staff very friendly, decent enough breakfast, room compact but sufficient, bathroom very good. Quite stuffy in the room as on the basement floor and window looked up to street level with workmen talking and smoking so didn't want to open the window. less

There are really no words for my experience at this "hotel". The bed bugs stories are true as well as the stained ripped carpets, filthy cramped rooms, air conditioning that doesn't work, basement rooms and incompetent hotel staff. This is just the surface of the iceberg. We had hotel maintenance staff WALK straight into our room during our staff without knocking. You will really couldn't make this up, it was like an episode of faulty towers except much much worse. When I thought it couldn't get worse hotel staff moved furniture around in the middle of the night. I didn't sleep the entire night. SAVE YOUR MONEY, do not stay here. There are way better hotels in London and you will not have to endure the horrors encountered at this falsely advertised 4 star hotel. It is not even close to 1 star let alone 4. less

nothing special. Expensive for what it is, but that's London for you. Annoyingly loud fan extractor in the room. Close to Earls court, and the tube. Not the worst hotel in this area, that's for sure. Ok less

We stayed at the Best Western Boltons Hotel in Kensington, London last night, as we went to see Il Divo at the Royal Albert Hall. The staff couldn't have been more pleasant, welcoming or helpful, they made ya feel welcome as soon as we walked through the door. The breakfast was lovely, you could have cooked, ceriel, fruit, toast and more. Coffee was good and staff were very nice indeed. It was about a half hour walk to the RAH, but would book this hotel again and thoroughly recommend it to anyone who is visiting this area. less