Well run but very cramped
04/05/2019 Nick S, Exeter, United Kingdom
Excellent reception staff, friendly and efficient. Room very small. They've done what so many London hotels do and tried to cram in far too much in too small a space. Breakfast room even more cramp... more
Excellent reception staff, friendly and efficient. Room very small. They've done what so many London hotels do and tried to cram in far too much in too small a space. Breakfast room even more cramped. Good breakfast and great bed. Good position but too many compromises on space. Wouldn't return. less
BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons London Kensington, responded to this review
Dear Nick S,
Thank you for taking time to leave us a feedback. It is a great tool for us to learn from our mistakes and improve our service.
I am very pleased to know that our provided customer service met your expectations. I have noted your comment about the room being small and cramped. Since our hotel is located in an old Victorian style building, all of our rooms are different sizes and layouts, if you feel that room does not meet your expectations, please do not hesitate to let our front office team know as we would be more than happy to look for different solutions for you, as our aim is to make sure you always feel welcome and comfortable at all times.
Once again I would like to thank you for your feedback. If you are planning to come back to London any time in a future you will decide to give us a second chance and we hope that we will be able to welcome you back.
Front office manager
Best Western the Boltons hotel