How could this be 4-star hotel??
Even though the hotel’s located near underground station, it wasn’t worth to stay here. The room was on lower ground, it wasn’t clean at all. There were some hairs on the bed and lots of spiders every... more
Even though the hotel’s located near underground station, it wasn’t worth to stay here. The room was on lower ground, it wasn’t clean at all. There were some hairs on the bed and lots of spiders every corners of the room (include the bathroom). The bathroom seat was dirty at first that we arrived. The floor which is curtain wasn’t clean, there were some dry food waste on the floor and didn’t provide any slippers. less
Paula Garcia, Other at Best Western The Boltons London Kensington, responded to this review
Thank you for kindly for taking the time to leave us a review that will help us to improve our services.
We are sorry to see that you experienced some issues during your stay and we will be glad to know more about it so we can have a look into what happen during your stay.
As I cannot find your name on our guest list, please do consider contacting us directly with more information so we can have a deeper knowledge of the situation and provide some compensation as what you reported in your review is unacceptable for us and our standards.
Hope to hear from you soon.
Paula, front office manager