Best Western Boltons Hotel London Kensington

I had to stay somewhere for 14 days of quarantine and found this gem for a very reasonable £44 a night. It's very close to the tube and shops in central Earl's Court. I had a double room which was very comfortable, clean and quiet with enough space, air conditioning and large flat screen. The staff are very patient, professional and understanding. The breakfast is huge. I made friends with other guests over breakfast because the atmosphere is that good (and we were on lockdown 😬 so it helps) There is a lift (which was very temperamental. Best take the stairs). I was sad to leave and won't bother to look anywhere else when I come back to London. I was there for 16 nights. Highly recommended. Nev🙂 less

All is good except it's a too-small room and the lift doesn't work. Anyway, the location is just perfect, close to M&S and the underground station. The room is clean and tidy. The staff is friendly and helped us carry the large luggage as the lift didn't work. less

The hotel was alright! Bed very comfortable! There was no issues except some insects coming from the shower drain. Adam at the reception was very polite, welcoming and helpful. If I find a deal again, I would stay again but opting for a non LG room but one with a balcony maybe. less

A terrible place. The staff on reception just do not care about customers or customer service. They feel it is more important for them to prove themselves right even though they are and were wrong. The lady on reception will just talk over you while you are explaining the issues as a customer sees them. Her behaviour was just down right terrible and very very rude. There are plenty of other hotels in the area. Do yourself a favour and stay in another hotel. less

Upon arrival we were greeted pleasantly by who I think is the manager. She allocated us a room in the basement as the lift was not working, we had been in the room 10 minutes and received a phone call to make sure we were happy with the room, which we were, however we did requested to be moved up to a higher floor. She allocated us a room on the third floor happily and we were very happy with this service. As we left to go out we asked the manager wether we could leave our bags in the reception the next day as we had a day out in london planned. She said this was absolutely fine, and I could even see someone else’s suitcases left there. The next day we went down to check out early at around 9am, (checkout is 11am). There was another women on the desk at this point who told us that due to Covid they were no longer allowing people to leave bags, which is fair enough, but the previous day we were told that would be fine. She advised us that the only way to leave our bags would be to pay for late checkout which was £10 an hour after 11am. I therefore asked her if she could contact the manager (who had told us the day before it was ok to leave our bags) she stated she would do so, in a VERY RUDE manner may I add, and disappeared for 20 minutes. By this point we had to go as we had a breakfast reservation which I was not about to miss because of this vile woman. We went and put the bags back in the room as checkout was not until 11am, and had to come back to collect them after breakfast. Anyway moral of the story, do not book this hotel if you don’t want to be carrying your heavy bags all around london for the day. I must add the manager was very pleasant and helpful and provided us with great service, however we were truly disappointed with the way we were treated by the other employee, if she was pleasant in telling us we couldn’t have left our bags I would have accepted it however the way she treated her customers was nowhere near acceptable, and disappearing for 20 minutes leaving us waiting in reception is just not on. less