Best Western Boltons Hotel London Kensington

I have stayed here before, on a ground floor double room, which I sound a decent size. This time they upgraded me to a king room in the basement (with a window) at no extra charge. The a/c worked fine, room was clean (although the carpet is showing its age), mattress was okay (too firm for my taste). However, my personal preference is to avoid basement rooms because they make me feel like I am living in a cave. I would stay again but not in a basement room. less

Booked the hotel in line and when we arrived, we got a basement room. It was so small and also the air-con vent was blowing directly onto our faces so could not sleep. We told the reception and with their great help, especially Pascal, we got an upstairs room. The room was much better with more room to move around. Although it was still small, there was much more room than the one in the downstairs. But for the price and its location, we can't really complain too much. The only one thing that would be great is there should be a fridge in the room. It is hard to have no fridge so that we could not even have cold drinks. Overall, would definitely come back again! less

We read the reviews about the tiny rooms and spent a little bit more on an executive double. The bed was still only a double but it was comfy and new and so not a problem. Room was not huge but had two large sash windows and a large wardrobe so you could store all your bags. Large desk and two seats. Huge fluffy towels and good quality toiletries as well as slippers, water bottles, Nespresso and kettle, large flatscreen, good wifi. Shout out to the breakfast. Buy this. It's exceptional. We asked for cappuccino and one day they made pancakes. There is a menu so you can order and not feel like you are being a bother. I had gluten free bread provided (I asked in advance). The "fruit juice" is really horrible though. It really is the only thing I would change. Go early as well unless you are cool with waiting in reception for a table. Location next to earls court tube (both exits) on a quiet side street with trees. I even saw a squirrel. So in summary you get what you pay for. Don't leave it until the last minute and buy the cheapest room and then moan it's tiny. Staff all very helpful. Gave me a sewing kit, changed an old £5 note for someone and offered to store our bags. less

The hotel is in a great location and next to Earl's Court tube station and walkable distance to Kensington High Street. The rooms though are very small. That's not a surprise in London hotels, the rooms in the Hilton Olympia and Hilton Kensington nearby are also very small for instance. But the room I was in on my recent trip in the Best Western The Boltons, was laughably tiny. The tiny single bed was wedged up against a wall that was sloping inwards, towards you. Not surprisingly, I fell out of the bed during the night and I'm typing this with a sore wrist...:-( The bed is so small that you're in trouble turning so sleeping on your back is the only real solution. The bathrooms are also small, if you sit on the toilet your face will be right over the sink. That of course might be useful after a heavy night on the town! The WiFi was also woeful. It was painfully slow so I had to come off it and use my phones 4G network and take the roaming charge. The rooms are quiet, which is a good thing but if you're choosing this hotel, try and get a double bed, you'll be thankful you did! less

Great location, hotel would have been perfect if Reception had realised earlier they had the Aircon switched to hot not cold. On the hottest 2 days of the year! Round corner from Earls Court station and Zizzi very popular less