Hotel made 10-day quarantine enjoyable!
As I was staying for 10 days & there was a vacant room, they upgraded me for free! Besides that, the neighbourhood was extremely quiet & peaceful. Hotel staff - Mika in particular - were extremely hel... more
As I was staying for 10 days & there was a vacant room, they upgraded me for free! Besides that, the neighbourhood was extremely quiet & peaceful. Hotel staff - Mika in particular - were extremely helpful. They kept me informed whenever delivery packages arrived at reception, and kept me well-supplied with amenities (soap, etc.). The hotel also had a daily subscription to the Financial Times, which is always pleasant to have. less
Paula Garcia, Other at Best Western The Boltons London Kensington, responded to this review
Dear guest,
Thank you for taking the time to leave us a review, we appreciate your feedback as a valued guest of ours.
Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay.
Our team is committed to provide a great stay and we are delight to see that we help to make your 10 days quarantine enjoyable.
We hope you will come back and see us again soon.
Stay Safe,
Kind regards