29/05/2017 Margoh, Liverpool, United Kingdom
Great location, hotel would have been perfect if Reception had realised earlier they had the Aircon switched to hot not cold. On the hottest 2 days of the year! Round corner from Earls Court station a... more
Great location, hotel would have been perfect if Reception had realised earlier they had the Aircon switched to hot not cold. On the hottest 2 days of the year! Round corner from Earls Court station and Zizzi very popular less
BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis.
I am very please to hear that our service and amenities provided met your expectations. It is very important to us to know that every guest who stays with us feels comfortable and welcome every time they come to stay with us. I have noted your comment about the air conditioning not being set for cooling mode during your stay. As every guest who stays in the room has different needs we do appreciate any feedback after guest is checked in, and to accommodate all the needs we do call the room after guest checks in or make sure we ask the guest directly at the reception if the room meets their expectations and if there is anything else we could help with.
Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact me directly.
Front Office Manager
BEST WESTERN The Boltons
19-21 Penywern Road
Earl's Court London