Very small room and good location
05/01/2018 Sasa_Borut, Ljubljana, Slovenia
They give us a room in the basement, which was really very small with no day light - with which we were very disappointed! Otherwise the cleanliness is okay and room was quite modern. Breakfast is to ... more
They give us a room in the basement, which was really very small with no day light - with which we were very disappointed! Otherwise the cleanliness is okay and room was quite modern. Breakfast is to expensive, so we didn't take it. Hotel is in good location, near metro. less
BWTheBoltonsLondon, Front Office Manager at Best Western The Boltons, responded to this review
Thank you for sharing your experience with us on Tripadvisor. It is very valuable tool for us to learn where we could improve our hotel and service. We review our feedback on a daily basis.
I have noted your comment about our rooms on the lower floor. As our hotel is located in an old Victorian style building, we do have 5 floors which includes and lower ground floor. All the rooms are different sizes and layouts. If you feel that room does not meet your expectations, please do not hesitate to inform our front office team and depending from availability we are happy to change your room if its not on the same day, but next day. It is important for us to know that every guest feels comfortable and welcome when they come to stay with us.
Once again thank you for your kind feedback. If you will decide to stay with us again, please do not hesitate to contact us directly as we can always offer you a better price.
Front Office Manager
BEST WESTERN The Boltons
19-21 Penywern Road
Earl's Court London