Best Western Boltons Hotel London Kensington

Each year we choose a hotel in Earls Court, and this hotel is the best hotel so far. Spacious family room, nicely furnished, still fresh, complimentary water and chocolate in the room were awaiting us. The breakfast is very rich in choice - definitely worth purchasing if your rate doesn’t include one. Hot, cold dishes, fruits, coffee machine. The breakfast room is tiny, but you can wait five minutes in the lobby if all tables are occupied and you’ll be called when the table is ready for you. The reception staff is very helpful. And we were leaving early and the hotel offers breakfast on the go. Definitely worth coming back. less

We stayed here while down for a rugby match at Twickenham. The hotel was in an ideal location for that as it was just around the corner from Earls Court tube. Very friendly staff and a good breakfast. Reasonable price too. Only slight gripe is the room was really small and there wasn't much space to move around. Fine for our purposes but would not have worked had we been staying longer and had more luggage. less

The staff was very friendly during the check-in and the service was very good and fast. The room was comfortable and clean.i would recommend it.the location was very convenient as well near earls court station. less

Having booked this hotel on Booking.com and paid £100 I hoped it was better than some of the reviews I read. I was pleasantly surprised and found it to be absolutely fine and well located. It is literally 3 minutes walk from Earls Court tune station and yards from a lively street full of food, drink and shopping options. I was in a single room on floor 1 which was small but functional. Great shower, huge TV, good facilities and the bed was comfortable. Only slight downside was the amount of noise from outside the hotel window, but that’s London for you ! Reception was fine, business like and did everything they needed too. I would definitely stay here again if I had a similar room as it’s easy to get to and has so many eating options nearby (I chose to buy from the M&S Foodhall which was 1 minute walk). I didn’t sample the room service food or have breakfast as I felt the options around were so good I didn’t need to spend in the hotel. less

I received this “surprise” information when I arrive at Best Western The Boltons.My room was under the street sidewalks. In the basement outside the hotel. The ceiling was too low. It was impossible to have a shower stand up. The bathroom is too cold and without air conditioner or heater. The toilet was too close to wall. Juste ( frontdesk agent) said me that they had a different room available but I had to pay extra for it. It is too disrespectful. If you don’t want the same experience, book another hotel. Do the Best Western staff visit your brand hotels? I don’t think so. less