Best Western Manchester Bury Bolholt Country Park Hotel

I think the hotel is a mixed bag. The food is decent and the gym/ pool facilities which guests can use are good. Customer service is great. However, room 39 should not be given to anyone. It's more like a cupboard. Tiny noisy room, right by the front door of the external block. Furthermore, the staircase base runs through the bathroom. So you hear each guest walking up the stairs. So no sleep! Plus the sliding door sign is unwelcoming on the bathroom door, as are the marks all over the wall (see pics). I think the hotel could be good. Love the biscuits and bottle of water. However, rooms like this should be taken out of service and returned to their original use of a cupboard. Don't accept 39! less

Plenty of disabled parking which wedding guests filled and blocked! Ramp at the entrance was very steep and uneven, it was also used by smokers making it unpleasant to pass. The automatic door did not open completely,making it difficult to get my mobility scooter in because the second door was at a 90 degree angle. We were given room 35 at the rear of the hotel and proceeded along a narrow corridor only to find there was several sets of steps to manoeuvre, I returned to the reception with difficulty as there was no room to turn. I asked if the room was accessable via a different route as I was unable to get the way we had been sent. I was taken to an outside door which had at least a 2inch drop. I then had to travel about 150 yards up a slope in the rain only to find that yo get into the building the doorway was about 4 inches to get the scooter over. On entering the room which had been booked for 3 people we discovered the room only prepared for 2 no third bed made up no cup or towels. A very nice young lady came and retified the cup and bed but towels were still not provided. As I had booked an accessable room for 3 people I was disappointed that this was the service I got. The redeeming feature was the breakfast it was tasty and plentiful. However being 3 people caused some confusion as we were counted and asked if we were a party of 3 several times. When I mentioned that the room was not accessable if there were stairs. I was told the receptionist was fairly new! Would not recommend as an accessable hotel. less

I've stayed here many times now, the rooms are very good, lots of space and comfy beds. The staff are helpful and really friendly which is good for me because i love a chat, food is great. I haven't tried the pool and gym nextdoor but other people i know who've stayed here say it's good so I'll try it next time I'm here. If have given 5 stars but only if i had a jet bath in my room less

Bed was a little firm for my liking but my husband loved that as it's very much personal preference guess, staff were lovely and polite and friendly. Very helpful when we has questions, breakfast was amazing! Nice and hot and great choice, also I left my straighteners which are expensive and when I called the maid had handed them in to receptions lost property and they kept them to 1 side for me next time we were over that way. Very honest and hard working staff, would definitely stay again. Happy to be reunited with my straighteners haha Thanks team bolholt less

Lovely clean hotel. Staff were very busy sorting the wedding parties out rather than the non wedding residents. Asked for lunch time snacks to be told they were not doing them due to wedding but as a number of non wedding residents asked they said they would do sandwiches and chips. At times there were no places left for residents to sit and relax other than your room The evening food in the restaurant was very nice but again we had to wait until the dining room was cleared and rearranged as it had been filled with other tables and chairs to cater fir the wedding party taking place The use of the spa/gym facilities in the complex next door was nice Very noisy late night/early morning as the wedding guests left Smokers in the main entrance of the doors making it difficult to pass to get in and out of the hotel. Even though it said no smoking this was not managed or addressed by the staff less