We booked our 4-day break at Best Western Blue Gum Motor Inn at Dubbo ‘on spec’, having never stayed there before. So we didn’t know what it was like, and I have learnt to lower my expectations when I book nowadays. However, the moment we stepped into the front office, we were warmly welcomed by Rob & Amanda, who went out of their way to help us. Then we went to the room, and again I didn’t dare have my hopes up. But it was an amazing surprise, the room looked and felt like it was brand new and we were the first ones in!
The rooms have been fabulously refurbished in recent times, and everything about the room showed a fastidious attention to detail. The colours were tasteful and muted yet all the tones matched, the electrical fittings were all new as were the taps, and the kitchen area even had a splash back. One of the things I have come to expect about electrical fittings is that most of the larger chains of hotels don’t have enough power points for my various IT devices, and the ones they do have, are usually inaccessible. Not so with Blue Gum! The wall sockets near the bed (of which there were plenty and easily accessible) had USB charging points in them, this is the only hotel I’ve found recently that offered this and I didn’t need to bring my own charger.
A large screen Smart TV was a bonus and they had free Netflix for their guests. Wi-fi was also easily accessed, and did I say they showed a fastidious attention to detail? Small things like the consumables in the bathroom were replaced where needed each day; the stylish taps were all returned to the 12 o’clock position once the room had been serviced; the instant coffee sachets were Moccona (and biscuits - Arnotts) were also replaced daily. I mention this as a recent stay in Mudgee at a ‘name’ hotel gave us sachets of International Roast and didn’t regularly replace the biscuits (or bathroom consumables), even though we were staying there for 6 days!
Another nice touch at Blue Gum was that the air-con which we had switched off when we left the room in the morning, was switched back on for us by the cleaning staff as it was 41 degrees C across the weekend we were there. That in itself was a very thoughtful gesture. My guess is that the cleaning staff also take great pride in the work they do, and it really shows. Overall, Blue Gum exceeded my expectations, they didn¹t disappoint at all, and after a superb stay we will definitely be back! less
Rob Z, Owner at Best Western Bluegum Motel, responded to this review
We can't express how grateful we are to read your thoughtfully detailed feedback. It truly was a pleasure to have you stay with us. The whole Bluegum team are incredibly proud of our accommodation, service and facilities. We have the most wonderful housekeeping team; Solid Gold :-) who take great pride in offering sparkling clean rooms that are beautifully presented everyday.
Thank you again for letting us know how much you enjoyed your time in the Dubbo and stay at the Bluegum.
Best wishes, Manda & Rob (Proud Small Business Owners)