27/02/2017 Sweetsmom2014, Rapid City, South Dakota
This is a dog friendly hotel which I like. They have an exterior door to the outside and one to the inside hallway making it very convenient and you do not have to bring your dog thru the common area... more
This is a dog friendly hotel which I like. They have an exterior door to the outside and one to the inside hallway making it very convenient and you do not have to bring your dog thru the common areas. Check in was efficient and staff were professional. I was staying to attend a party and did not want to drive at night and was unsure if the weather would be bad. The bed and pillows were comfortable. It was quiet and when all the lights were turned off it was nice and dark which I like. They are in the process of remodeling, which I think they need to replace the carpet and I would recommend not having carpet right inside the doorway as it gets muddy and wet, maybe some tile at the entry to the exterior door would be good. The breakfast area was clean and there was a large variety of items, the only thing missing was some breakfast meat. It was convenient on and off the highway, and close to downtown. Check out very easy. less
Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Thank you Sweetsmom2014 for taking the time to leave us a nice review! I'm glad to hear that you appreciated the outdoor entrances on our first floor rooms and that the convenience of access, restful sleep, and interactions with our staff made a pleasant stay for you and your dog. In addition to many other upgrades with our remodel, we are installing new carpet in all of our first floor rooms. We hope that you can stop in and enjoy one of our freshly remodeled rooms the next time you are in the area!