They should tell their guests!!!!
02/12/2017 spearchuck, Pierre, South Dakota
Stayed here before, and booked a weekend room. I'm here right now, and not happy. They should tell guests that their motel is being remodeled, and the place has a strong odor of paint, and all the am... more
Stayed here before, and booked a weekend room. I'm here right now, and not happy. They should tell guests that their motel is being remodeled, and the place has a strong odor of paint, and all the amenities listed are not available (not an ICE CUBE in the house, not even in the bar!). Hallways are a mess, and dust and crap everywhere. And no discounted prices!!! You would think if the place is not 100%, prices should not be 100%!! Should they??? Very disappointed, and next time will look elsewhere. less
Bill C, Owner at Best Western Black Hills Lodge, responded to this review
I understand! We are indeed in the midst of our lobby, breakfast area and hallway renovations, following our full room renovations completed this past spring. With this winding down by mid December we will be very happy too. I apologize for all this inconvenience, it is never easy to do without some mess, but we've tried to steer our guests clear of it when we can. and to add to it, sure enough our ice machine was out of order on Saturday. Please know we are discounting room rates as appropriate, almost no guest is paying full during this work. If you feel that was not the case for you, please contact our GM to discuss. Again, sorry for the mess, it should be diminishing each day this week.