What a Dump
15/07/2018 Arlene R,
You can’t just call a room non-smoking, it actually has to be non-smoking. The hotel claims to be a smoke free hotel. However, it clearly had smoking rooms at one time. The outside of the doors had pl... more
You can’t just call a room non-smoking, it actually has to be non-smoking. The hotel claims to be a smoke free hotel. However, it clearly had smoking rooms at one time. The outside of the doors had placards with non-smoking on some. Others were obviously absent. From the stale cigarette smell in our room, it is clear it was once a smoking room that was never gutted or cleaned properly. I bought a can of Febreze which only masked the smell for about an hour.
The staff was also extremely unfriendly, neither greeting us or asking us how our stay was at departure. In addition, it was very loud, with neighbors and train noise.
For the same price, stay at the Fairfield. I wish I had!!! less
Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Good morning Arlene. Wow, we are so sorry, and cannot understand what happened. We have not had a smoking room in 9+ years, and just repainted all the walls with our complete room renovations completed last year. If ever there is someone smoking in a room, please trust me, we hear about in this busy season when we are nearly full each night, and it is rare. So again we cannot understand when this was. We searched your name and couldn't find, but please contact us to let us know what room you were in, then I will be able to help compensate you something back, gladly. I do, however, wonder if you were at this BW, as you mention so much noise from neighbors, and a train(which we don't have closer than 10 miles). If this was a different hotel than ours please advise, as we take pride and don't accept the description you give in this heading. Respectfully. Thank you.