This hotel was a disappointment.
I am Very Disappointed in this Best Western! Out of 4 bath towels in my room One Was Clean. One had 2 obvious black spots as if it had been caught in some machinery. The rest looked to have been folde... more
I am Very Disappointed in this Best Western! Out of 4 bath towels in my room One Was Clean. One had 2 obvious black spots as if it had been caught in some machinery. The rest looked to have been folded by someone who doesn't know how to wash their hands. The shower curtain rod was about to fall out of the wall on one end. Since the hotel was empty and as a Best Western rewards PLATINUM member, I was upgraded to a suite. If this is how they keep their suites, I can just imagine how the regular rooms must look. After explaining these things to the Front Desk Manager, all I received was a curt thank you. less
Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you for the review of your stay. I am truly sorry for the problems as you have detailed here. Trust me this is not our norm and I am disappointed that you had this experience with my hotel. It is my understanding you spoke with the general manager upon departure to report these items to her, so thank you for that. I trust she contacted you following your survey comments as well. Again, I apologize. Please let me know if there is anything more I can do for you. You may contact me at the hotel. Thank you. Bill, Owner.