I had a very unpleasant experience. I was the only customer checking in, but I had to wait approx. 20 minutes for the attendant to get off the phone to acknowledge me. He was definitely not customer friendly. He asked me to walk back out to my car to get my license plate number. This was not easy for me, since I have a bad knee and have difficulty walking. After I checked in, I saw several other people with irritated looks on their faces as they had to walk back to their car to get their license plate numbers. This is a poor procedure. Why not just issue a parking pass to put on your dashboard? Later that evening, I came in to the office and asked if he had any plastic knives and forks. He simply stated "No" without any other comment. I know there are plastic knives and forks on the premises since they were included with my morning breakfast. I then asked if they had vending machines to buy snacks. He said "No, they are shut down do to Covid." He didn't offer any suggestions as to where I could obtain what I wanted. Because of this overall poor customer service, I cancelled my reservation at this motel which I had reserved for my return trip home. I booked, instead, with the Motel 6 next door, where I experienced much better customer service, a room that was at least as nice, and about half the price. This experience may have ended my relationship with Best Western. I will certainly, in the future, check alternatives.
I didn't bring a breakfast ticket when I went to pick up my breakfast. I was told to go to the office to obtain one. I went to the office and the attendant immediately said " I gave you one, you should have one." He made a big issue out of it before giving me another ticket. This was very poor customer service, in my opinion. less