Great overnighter, rather cramped breakfast area.
15/03/2015 Janet P, Portsmouth, United Kingdom
I observe that this used to be a Travelodge so was not quite what I expected. However it was perfect for our purpose, the hotel offered a comfortable room for overnight before an important sporting... more
I observe that this used to be a Travelodge so was not quite what I expected. However it was perfect for our purpose, the hotel offered a comfortable room for overnight before an important sporting event that started early next morning, just 1.5 miles away. People sleeping facing the roundabout did comment that it was quite noisy, we were roomed at the back so didn't notice this. Breakfast was an important part of the expectation which let the hotel down badly. There were a large number of guests who were in the same position as my party of 8 people; needing to be out of the hotel by 8am with youngsters ready to compete in a precision sport by 8:30am. The dining area could barely cope with the numbers, the space for presenting food was so small it could not accommodate the quantities require, the Toaster struggled, there was nowhere to clear dirty crockery to, so tables could not be quickly made available to other guests. The range of cereal was pathetic, Cornflakes or instant porridge. While I am sure the setup would have been fine, had we all been leisurely visitors who were happy with a later breakfast and not all trying to move to the same schedule; this is going to be an ongoing problem as many sports and large events work in a similar way. I believe these problems are all teething problems following the take over of the Travelodge . I am sure I will be staying in this Best Western Hotel again in years to come as it's location is perfect for my needs, but I will hope for a better breakfast experience and am sure the staff could do a far better job, given the right facilities in which to work. I would like to see an eating places recommendation board so that visitors can see where other guests had found good food. My first recommendation would be for The White Swan, on Alcester Road.... Their fantastic carvery and helpful staff. We ate there on Friday and then returned on Saturday, 3 people ate and drank for well under £20, I could not believe how quiet their establishment was. less