Needs a major
20/11/2015 John S, Besançon, Franche-Comte, France
The exterior is not impressive; an anonymous concrete block on the edge of a very busy roundabout in a rundown part of Birmingham. The front of the hotel and parking are covered in rubbish from the l... more
The exterior is not impressive; an anonymous concrete block on the edge of a very busy roundabout in a rundown part of Birmingham. The front of the hotel and parking are covered in rubbish from the local takeaways.
The public areas show clear signs of a lack of investment; grubby, damaged and run-down.
They claim 'high-speed broad band internet', but I never saw a speed of 1Mb/s and more often than not the service was entirely unavailable. I broaght this to the attention of the 'general manager, but he was combative and couldn't have been less concerned. Apparently the wifi is 'free' so what did I expect.
Rooms are grim, very dingy and badly in need of renovation. Bathrooms were OK, though the hot water was a little meager.
I guess if you absolutely have to stay in this part of Birmingham its tolerable, but make sure you have 3G access, because the wifi is entirely a waste of time. less
GM-BWMAYPOLE, General Manager at BEST WESTERN Birmingham Metro Maypole Hotel, responded to this review
Thank you for taking the time to review.
This is the first time the hot water has bought up as an issue, so we will monitor this, we do have to regulate the water to a certain temperature to ensure health and safety is met and we do not want to scold anyone. I will however look further in to this.
The internet does at time struggle due to volumes of users, we have responded to this and have a Virgn fibre line being installed (as this area is not fibre ready) and providing internet up to 152mb in the hotel. still free of charge to hotel guests. This is due in the next 4 weeks.
I certainly was not dismissive with you, I just explained that I cant refund you money for a product/service that you were not charged for, like you said in your review, free wifi.
Thank you again for sharing your experience