A bit put off.
We stay here every year on our way South. We have always had good experiences with nice rooms and good service. However, when we checked in the young women at the desk was very lacking in customer service. I would say she was of Hispanic origin. She merely looked up from her paperwork as I told her I had reservations for nite. No hello, can I help you or any kind of greeting. She looked up my name, printed out a reservation slip and said sign here, here, and here. She looked at the other person with me, her gave her his name and she handed him his paper with the same message. While we were completing our paperwork another woman came in from the wall behind and so I started a conversation with her and she ultimately finished up our registration process. Had I never stayed there before I might have decided then and there never to stop there again. However, we like the location as it falls into our trip agenda so will hope for better greeting next time. Our rooms were as usual, the breakfast room was as usual with one exception, the breakfast hostess made our day. She was so warm, friendly and helpful that she erased the memories of the poor greeting we received at our check-in. less