In perpetual remodel and poorly cared for
I have stayed at this facility often. It has been fine; nothing fancy but in the right location for me. It has been in a perpetual state of remodel for a very long time, and although the rooms are fin... more
I have stayed at this facility often. It has been fine; nothing fancy but in the right location for me. It has been in a perpetual state of remodel for a very long time, and although the rooms are fine, the exterior is nasty. This last stay, on a cold rainy night, I was given someone else's dirty room by accident. Took luggage back to the car and went back to the office. Room # 2 was fine. In the AM, I went to the office to get the frozen breakfast sandwich that they offer (even though the website says "full, hot breakfast"). Took it to the room to discover a broken microwave. Back to the office. No microwave there and no attempt to find a way to heat the darn sandwich. I threw it away and checked out. Do yourself a favor and cross the freeway and stay at Harris Ranch or take the short drive into town and stay at the other BW facility. less
Mike Merchant, General Manager at Best Western Big Country Inn, responded to this review
Thank you for taking the time to write. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We understand your frustration with our ongoing renovations and not having our breakfast room available. I have alerted my front desk, housekeeping, and maintenance department of your comments. Unfortunately due to Covid, we have been unable to get things done in a timely manner, but we are hoping to reopen our breakfast room soon. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.