They don't honor requests even five months ahead of time.
11/07/2017 Ricky N, Edgewood, Texas, United States
Made reservation in February for 3 nights in July. Since it was four people over 60 years old I asked for the bottom floor. We've stayed at this place for at least the last six years. When we got ther... more
Made reservation in February for 3 nights in July. Since it was four people over 60 years old I asked for the bottom floor. We've stayed at this place for at least the last six years. When we got there they said our room was on the second floor at the very end. I said why did you put us on the second floor, I always request the first floor. No answer just a blank look. Then my wife tripped on the uneven stairs at the very top and banged her head on the wall as she fell. The top stair is at least an inch taller than all the other stairs. There is a handrail on the bottom part of the stairs but not on the upper level. Would I stay here again? LOL less
Douglas J, General Manager at Best Western Bidarka Inn, responded to this review
I am sorry for the inconvenience. I checked your reservation you made in February of this year and the one from last year as well and I didn't see a request for ground floor on either of those reservations. When you arrived to check in we were unfortunately full and could not move you to a bottom floor. When booking make sure to have your request put in the reservation so that you will get a bottom room floor as July is our busiest month. I hope you enjoyed your trip to beautiful homer and hope you will give us another chance to make your stay enjoyable.