Terrible, loud, dingy and rude
21/03/2017 txgirlArizona, Arizona
I had to move to a different hotel after one sleepless night at the Best Western - Bidarka Inn. The room was filthy, the carpet was old and a dingy dark brown. The bathroom was dirty and the coffee... more
I had to move to a different hotel after one sleepless night at the Best Western - Bidarka Inn. The room was filthy, the carpet was old and a dingy dark brown. The bathroom was dirty and the coffee pot was broken and the cups had a coating of slime on them. The rooms are much smaller than they appear in the photos and they are run down and outdated. I could not sleep because the walls are paper thin and I could hear literally every word from the room next to me. I have never been in a hotel with such poor insulation between rooms - it was so loud that it was impossible to relax. The next morning, after I finally fell asleep from exhaustion, I was jolted awake by the sound of an extremely loud table saw that the hotel workers set up literally 4 feet from my door (see photos) there was also a lot of loud construction going on in the next room as workers were ripping out the bathroom, toilet and cabinets. This all took place early in the morning. I could not believe how unprofessional the staff was to do this to a paying guest. When I asked the front desk to do something about it, they said they could move me to another room.. they refused to even give me an apology nor would they tell the workers to stop construction. I decided to move to a different hotel because of how nasty the front desk was. They provided me with a fake number to the manager and refused to refund my money from the night before. This was the worst hotel experience ever! less
Douglas J, General Manager at BEST WESTERN Bidarka Inn, responded to this review
I would like to apologize for your bad nights sleep. Please call the front desk and let us know that the guests around you are being noisy and keeping you from sleeping. We have no way of knowing unless you tell us. We would then contact the guests that are being noisy and/or move you to another room. The maintenance staff started the table saw at 11 a.m. When you brought this to our attention we felt it best for your sake to be moved to a different room away from the room construction where you could rest in peace. We are in the process of improving some rooms to make sure they do not become run down and outdated. We use pre wrapped cups for our in room coffee for sanitary reasons and single use machines as well for the same reason. If it was not working for you we would have gladly brought you another one had we known. I promise I was not avoiding your call. I was on vacation with my family as it was spring break for our kids in Alaska and was not able to respond due to our being in a remote location. I hope that you will give us another chance to make your stay a comfortable one in the future.