What an impressive place to visit
17/01/2019 Mark G, Bridgwater, United Kingdom
Well where do I start, you will walk into the foyer bar and at that point you will be blown away. The victorian gothic architecture is something else, but this is supposed to be a hotel review so I'll... more
Well where do I start, you will walk into the foyer bar and at that point you will be blown away. The victorian gothic architecture is something else, but this is supposed to be a hotel review so I'll continue. My room was clean and comfortable, it wasn't modern but if it was that would just be wrong in a place like this. I've eaten in the bar for my stay and all 4 nights the food has been good, and whilst it's a limited menu you can always order from the restaurant menu. The staff have all been great, a few stood out, Emily and Wayne. Emily was the ideal hostess, caring but not pushy. And I appreciated Wayne's effort to know more about the building. Now we get to breakfast. It's good but a little inconsistent. I love the place and I can't wait to return. You have an impressive place less
GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review.
I am always pleased to hear when guests have a great stay with us and your review is no exception. I am delighted that the stunning architecture, in true Victorian gothic style impressed you, and that you was blown away when you entered our Foyer Bar.
I am happy that your room was comfortable, clean and met your requirements.
I have passed your comments in relation to the food to our Kitchen Team, who are pleased to hear that the quality of food was consistent during your stay and i have also spoken with our Head Chef regarding menu choices & about the consistency of breakfast service.
I am delighted that our team looked after you during your stay and have passed on your comments Emily & Wayne who thank you personally for noticing that they went the extra mile.
We are pleased that you love the hotel and look forward to welcoming you back again in the future