Best Western Bestwood Lodge Hotel

Stunning setting and architecturally beautiful building, but: 1) it's really run down. Peeling wall paper, dirty paintwork, dated fixtures and fittings. 2) it's dirty: my room look like it hasn't been hoovered. Hallways looked like they could do with a good clean. 3) the staff seem very unmotivated. A couple were bright and chatty, most were grumpy and impossible to get a civil word from 4) my room was very cramped. I could barely move in the shower, it was that small less

When we arrived we were met with a magnificent view of the old style hotel set in lovely grounds. The reception staff were very helpful but then we had to climb 2 flights of stairs with all our luggage plus a few more stairs to eventually reach our room. Not a good place if you have back problems or elderly. The room looked spacious but on further investigation we found numerous dead hornets caught up in the curtains and all over the floor. The room didn't look like it had been cleaned properly as the bathroom was grimy, the carpet was filthy and I found a used tissue down the side of the bedside table. They need to review the standards of the cleaning staff. Lovely grounds to walk in but the bar area was oldy worldy and the bar itself was sticky from spilt drinks. Would have been great if they had addressed a few basic issues. less

Despite having booked through Hotels.com several weeks ago this hotel phoned the day before our stay to cancel our room. No offer to find another hotel room nearby or any assistance at all. We had booked as we were visiting a colleagues wedding but now can't get an affordable room near to the venue. Massively disappointed especially as no offer to help find some where else or pay for taxis. Sorry but apologizing just doesn't cut it on customer service less

On arrival we drove up to the hotel which is down a dark stoney road alot more than the advertised 15 mins from the centre around 30mins. Parked the car in a carpark with young lads nanging out dance tunes. The building looked nice as we entered, a nice lady checked us in but reception area was very dirty, not a great first impression. on the walk to our room in a main hallway there was a ladies thong on the floor (yes thats right) . On entering our room our door rattled ,2 singles pushed together, tiny showeroom, veiw was a roof and skip, no soap, broke wardrobe. It was the funniest one night stay ive ever had not in a good way. so many amusing things cant mention them all less

My visit to bestwood lodge was to get some much needed peace and quiet which is what I got. The place is steeped in history and it's shows. The staff are friendly and helpful. The drinks are expensive and the Guinness is awful. The bar staff couldn't poor it correctly and was totally watery and flat half way down the glass. Our room was lovely with gorgeous views and good clean facilities. I'll definitely be back less