Spent one night here while in the area on business. First impressions I imagine were the same as most, extremely positive from the outside, such a beautiful building. Check in was smooth enough, although I was told I was staying in the 'Noel Gwyn' room, but I didn't catch the name properly, but wrongly assumed it would be written on the receipt I was given with the room key. So finding the room was a little more difficult than it could have been.
Room itself was fine, dated, but fine. Small TV, enough storage for clothes (I was by myself so no hassle there), nice big bed. Bathroom was again dated, bath with shower, water pressure was okay, pretty much what I'd expect from a 3* hotel. No complaints.
The main issue for me, was the service for the rest of the evening. After showering and changing, I took myself off to the bar to do some work and have a drink. There were no staff in the bar area, so I set myself up while waiting and plugged my phone charger in to a socket. The socket didn't work. The only other available socket I was later told, was being used for the Christmas tree, and the nearest socket was by reception. Not really much use for me looking to work on the bar. However after finding out the socket didn't work it took 15 minutes before I saw any staff. Nobody came to the bar (this was around 5pm on a Wednesday, not an unreasonable hour), there was nobody at reception, I couldn't find anybody anywhere. Eventually the chef walked through to the restaraunt and said he would find somebody. It seems slightly ridiculous it took this long for any staff to turn up at the bar area, which is just through a door from the reception (also deserted). After getting a drink, the staff member disappeared and I didn't see anybody for another 40 minutes.
There was also no background music in the bar - they put some on eventually around 7pm, but for 2 hours there was zero atmosphere in the bar area, even when others arrived. When the 'music' did start up, it was like the hotel itself - dated and not in keeping with the grand building in which it stands. I ate in the bar, the food was fine, I can't really say anything else about it, other than fine. It did the job, no complaints, but certainly nothing to get excited about.
I had a good night's sleep, big comfy bed and very quiet due to the surroundings, just what I needed. Breakfast was pretty good, again the background music played that wasn't really to my taste, and again I didn't see a staff member for 10 minutes after I got there (around 8:40), and it was incredibly warm in there to the point of being uncomfortable.
In all, a beautiful building, a good quiet nights sleep, however the dated interior including very musty smell in the bar area, and lack of available staff do let it down. The staff I did have dealings with were pleasant enough, but I don't expect to have to go searching for staff to be served at the bar and still not find anybody at 5pm. WiFi was hit and miss also during my stay. On all, a nice stay that could have been a lot smoother and more pleasant. Also worth noting that in my meeting the following day I met comeback who had stayed the same night and their feedback was pretty much identical. less