Fabulous place with poor management
17/03/2015 stamina_josh, stamina_josh
Stayed here for 2 nights in February. Bestwood Lodge itself is an extremely beautiful building steeped in history with many historic features. Possibly it's best feature is the lovely balcony... more
Stayed here for 2 nights in February. Bestwood Lodge itself is an extremely beautiful building steeped in history with many historic features. Possibly it's best feature is the lovely balcony overlooking the main bar area. Unfortunately its undeserving of it's current management tenure. We had a family room at the top of the hotel which was around 230 pounds for 2 adults and 2 children. My Mother had a double room for around 60 pounds a night.
In an old style establishment such as this we were not expecting pristine cleanliness and would not consider ourselves prudish or demanding. Unfortunately though upon gaining entrance to our room (after a couple of attempts to get working key cards) it was clear that whoever had cleaned the bathroom had also subsequently used it and left an extremely unpleasant aroma. Cue another trip to reception to get that sorted out (and trust me - the pungeance took some time to sort out). Upon making a coffee I noticed an old yellow and green striped sock behind the kettle unit which annoyed me a little as one really expects this type of thing to be picked up as basic housekeeping is performed.
I was a bit perturbed when upon checking my Mother in (room 13) we were told that it would be noisy that night owing to a wedding party that would finish at midnight. After entering her room it became apparent that actually the noise was at such a level that even holding a conversation was impossible. We felt quite insulted and irked by this as (a) why weren't we told about this when making the booking? and (b) why was she given this room when many others were free and available, for instance in our family room we couldn't hear a thing. We complained to reception that night and the lady told us that this would be raised in the morning with management for a refund on that nights occupation - which we thought was fair. Said refund then went unmentioned until the final checkout when we raised this with the gentleman on reception and he agreed that this was fair and that a credit would be issued. A month later sadly we still haven't heard anything back and have given up on this. We really don't have the patience to pursue this as we are not the kind of travellers that thrive on going from one place to the next looking for refunds and causing a fuss. Another gripe would be that on the second day of my Mothers stay the room wasn't serviced and the coffee/tea etc was not topped up. The day after that though we left the "service please" sign outside and it did get done upon doing so.
I remember some time back staying in a travelodge with the usual breakfast fair - consisting of toast, manky muffins/croissants, badly cooked sausages/bacon etc. On that particular occasion I remember a group of french travellers laughing loudly at the cuisine that we brits we providing them with. I have to say though that their breakfast that day exceeded the quality of the breakfast at Bestwood Lodge. Sausages were cooked on one side, ingredients were of a poor quality and the coffee was lukewarm and undrinkable.
Ending on a positive I would say that the staff were all cheerful and friendly and laid back and seemed to enjoy their jobs. The location as mentioned earlier is well worth a visit and I would say that it would make a good location for wedding parties or larger groups - which appears to be what they are aiming at. Unfortunately for us this fell below the standards we expect at this particular pricepoint. less