Best Western Bestwood Lodge Hotel

Attitude of the staff almost comical such unwelcoming food disgusting complained staff not interested offered our meal For £20 complained about attitude no one interested then I went upstairs and heard them talking about me AVOID at all costs less

Thank you so much for offering us the facilities for our 1st anniversary dinner at Bestwood. Service and atmosphere is excellent as always and the food was superb. Melon starter, salmon and steak for the mains and a lovely raspberry panacotta to round things off. Highly recommended and you won’t be disappointed with either your stay, the service, the friendly atmosphere and the food less

We stayed one night, prior to a family event. The building is impressive and garden and grounds are lovely. However, once away from the main entrance /bar area, the hotel is shabby and dirty. Our 'superior' twin room had inadequate lighting and curtains hanging off their rails. The bathroom had a mis- matched suite and the window frames were filthy. We had to climb 48 stairs and when we mentioned that we hadn't been told about this, the reception staff were rude and sarcastic. My recommendation would be to stay elsewhere less

I reluctantly booked to stayed at this hotel because it’s very close to where I needed to go for a business trip. I have had so many bad experiences in Best Western hotels in the UK I tend to try to avoid them. Building itself of this hotel is grand and the surroundings are pleasant. Receptionist was OK, polite enough but did not explain much about the basics other than if I was planning to have dinner at the hotel. The room was OK although a bit on the small side. TV fixed to the wall facing the bed so can’t watch it from the desk side as it is facing the opposite direction to the TV and obscured by the corner of the shower room wall. Springs in the bed were starting to poke through. Breakfast starts at 7am, bit late for business travellers; selection was small and basic but OK. It had been very hot since the weekend but I cannot open any window in my room to get fresh air! Also, noises from downstairs during the night; on the first night of my stay the noises started at about 3am! I can also hear noises from the room next door. less

In June I visited the Best Western Bestwood Lodge Hotel - use it all the time - the park is great to walk the dog. I noticed there were new cameras installed and big signs informing people that they now needed to pay for parking - it's a shame, as a lot of people use the park. However, as the hotel is probably scrapping around for any income they can from the reviews, they have leased the car park to Starpark. I paid for an hour's parking. As I was in a courtesy car, it's taken a while to come through, but today got a letter through the post charging me £100 for not paying for parking. Be very careful when even contemplating this hotel, they are obviously using a third party who does not keep proper records or check them prior to sending out these extortionate letters! (Even if I hadn't paid, £100 charge is ridiculous and no where near the loss of revenue). So, hopefully, Best Western Bestwood Lodge Hotel will either reconsider it's silly installation of these cameras and charges, or at least get their third party to check their records and not waste money by sending threatening letters to people who actually pay for their car park. less