Best Western Bestwood Lodge Hotel

very enjoyable stay , the room was very comfortable stayed in the queen Victoria room , a nice large room with a 4 poster , mattress was a bit hard but that is just a personal taste, situated in nice ground with good walks , food was very well presented and prepared , less

Stayed for two nights - hotel looked stunning from the outside but was very very tired inside. Staff were friendly although seemed rushed off their feet, moving from bar to reception to kitchen to attend to customers which caused long waits. However, and we do appreciate it is an historic building, our biggest issue was no heating in the room or bathroom or, it seemed, the corridors either. After the first night we requested heating which, seemed to be turned on whilst we were out during the day as the room did seem slightly warmer when we returned, but we again spent the second night without any warmth. No heating controls in the room either. The breakfast room was heated which was a blessing and a couple of small floor heated fans were used in various areas during our stay. Other customers also commented on how cold they were. Would not recommend unless we’re having a heatwave! less

This is a remarkable place in a great location on the edge of Bestwood Country Park but is definitely in need of a bit of TLC. The staff are very friendly and extremely helpful. The whole place is just overflowing with period features and decor and with a bit of investment could be something really special. For example, the 70's style coloured bathroom suite in the room we stayed in could be replaced with a modern but Victorian styled one and the bedroom ceiling would benefit from a quick skim of plaster. The windows are single glazed (can't remember the last time I saw a single glazed window), maybe because it's a listed building, but some of the widow frames are in need of replacing too. This is an incredible building with a long and fascinating history and a superb example of Victorian Gothic architecture. It's run by staff who have a pride in what they do, just needs a bit of money spending on it (are you listening Best Western?). Breakfast was pretty good too, wide choice of food on offer. There is no lift to the upper floor, however there is a stair lift for disabled use. less

Came in for a business meeting, beautiful bar area in a lovely building, good selection of soft drinks and coffees, attentive staff who were polite and helpful. We were served by Emily who made sure we had everything we needed. I had a look at the Christmas menu and it looks really good, may get my booking in nice and early. Thoroughly recommend less

The check in procedure is totally unsatisfactory. We arrived at 18.00 and there was a notice to ring 2001. No answer. I asked the bar staff to facilitate our check in. They couldn't help. I tried 2001 again same result. After 10 minutes, we left to meet some friends. We returned at 20.45 and the bar staff asked us to wait and offered us a drink or water. We waited 5 minutes before being checked in. Also our room lacked any milk for our morning tea. This is our third stay at Bestwood Lodge and the only unsatisfactory stay. less