Will NEVER return
09/08/2015 Ruth O, Nottingham, United Kingdom
Just spent 2 evenings at Bestwood Lodge for a large family reunion with many guests from overseas. Will NEVER return.All I can say is what a great disappointment it was in terms of service and partic... more
Just spent 2 evenings at Bestwood Lodge for a large family reunion with many guests from overseas. Will NEVER return.All I can say is what a great disappointment it was in terms of service and particularly food. Too few staff on duty, poor customer service, lack of basics such as salt/pepper/salad dressing/butter for jacket potatoes, running out of drinks at the bar, serving meal on small side plates, very, very poor quality food and basically very poor value for money. £16 per person for a buffet style menu which consisted of 3 choices of a tomato sauce based dish with different types of spice/meat added to supposedly make a chilli, a curry and a bolognaise, 2 small bowls of undressed salad for 40+ people, some pasta, rice, jacket potatoes, baked beans and grated cheese. Echoing previous guests comments I too will be writing directly to Best Western. less
GeneralManager17, Reception Duty Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for leaving a review with regards to your recent visit, here at Bestwood Lodge Hotel.
I would personally like to apologise for your stay as we seem to have let you down on so many levels. We use all comments constructively and use them to constantly improve our levels of customer service. I can confirm that your review will be discussed with all heads of department, including the Front of House and Kitchen staff regarding the service provided. Thank you for comments and sincerest apologies.