I’ve stayed in many Best Western hotels up and down the country. The exterior of this hotel is absolutely stunning. Even the bar area with Chesterfield Suites, fireplace and stunning grounds. But sadly, that is where the good bits end.
The only hotel I’ve stayed at with a curfew of 11pm, no entry or leaving between 11-6:30am as the reception isn’t manned 24 hours. The room we had was dire, mouldy curtains, stained mattress, cracked floor in the bathroom, brown shower curtain, toilet can only be flushed once every half hour, shower head full of mould, broken blind, two single beds pressed together to pass off as a king, breakfast barely edible….I could go on!
I’ve never sent a complaint off to best western before but as we are now approaching diamond status with them which gives you some idea on how much we use them, I really felt this time, they let us down no end.
The worst bit is that this was an upgrade for being an elite member, a superior king size room! If this was a superior king size I would of hated to see what we might of had!
Mould, dead bugs and stained mattresses are not acceptable! Money not really a main point but at this point would of been close on £75-£80 a night for this room and isn’t worth anywhere near.
I’ve never left such a negative review yet, always find something you can pick a hole in but this place, I struggled to pick any good things except the look of it!
Trust the recent reviews, they really are true!
I didn’t and wanted to find out for myself, maybe next time I’ll pay more attention.
Best Western, overhaul needed urgently on this place! less