Best Western Bestwood Lodge Hotel

Lovely historical hotel. Could do with some updating but this is to be expected in a building this age.Large comfortable rooms. Very clean. Helpful and pleasant staff. Good choice of buffet breakfast. Lovely setting although a little confusing to find. Had to deduct a star rating only as rooms were very cold on arriving mid afternoon. less

This is an incredible place. The building is huge, with lots of decoration throughout. The hotel staff were all very helpful, nice and welcoming. The bed was also very comfortable. Breakfast was also ok, served buffet style, so not that fresh. It is worth going to stay here though, you will enjoy your stay. Generally its clean and the food is ok. less

I chase this venue with great care for my 70th Birthday Bash. The chapel was a beautiful room and the table settings for 40 were perfect. Two wheelchair guests were catered for with ease. I had organised a gin tasting as entertainment and all the staff could not have been more helpful to the historian who tutored the tasting. The waiting staff were introduced to me by name, they were delightful, friendly and very efficient. I can honestly say that nothing was to much trouble. The duty manager was always on hand to sort out any issues and was equally as friendly and efficient. The food served was hot and of good quality and the sauce on the sticky toffee pud was exceptional. Several of my friends had chosen to stay overnight and without exception said they had enjoyed their stay. The rooms were clean and comfortable. As they were attending the function we all got upgraded rooms. Breakfast was cooked to order and was of excellent quality. We ate from the bar menu which was an absolute joy, generous portions and lovely chips! The building could do with a little TLC, it is a Victorian gothic building and is beginning to show its age. However this did not detract from a lovely evening. I would highly recommend this venue for all the above reasons. less

Unusual hotel with a stunning Victorian Gothic building. Looks to have seen better days as the place is a little tired. Restaurant very good, but the selection of wines and beers very limited. Most of the beer pumps were out of service. Room very nice, but plain. Staff very pleasant, but some very undertrained. less

A cold frosty day, heating was on but lukewarm.we were moved into the conservatory... freezing cold. Main reception has a beautiful open fireplace, but no log delivery, so not lit. So cold everywhere. Family stayed the night and bedrooms were cold to that they had to sleep with coats on. Only one staff serving the bar. Had over 60 people at our venue without guests at hotel. Food was lovely but not good value for money.amazing historical references and set in picturesque grounds. Service and attention to detail distinctly lacking. less