Best Western Bestwood Lodge Hotel

Bestwood Lodge Nottingham My Review On 24 November I stayed at Bestwood Lodge Hotel. This hotel is based in what I guess is a Victorian Gothic Building.. It is a large hotel set a some wild parkland area where one can walk. Having booked I read some very poor reviews I wondered what I had done. The hotel does clearly have its limitations. It is an old building which is in need of significant modernisation. Reception only operates from around 6 am to 11 pm. Breakfast is operates a normal restaurant service. But lunch and evening meals are Bar Service only with the last service at 8.30 pm. There is a limited menu. Emergency night services is between 11 pm and 6 pm are by phone only There is no late night drinks nor any other services after 11 pm. One has to check before 11 pm and cannot check out during the night . However, if one is looking for a budget hotel, in the Nottingham area with friendly helpful staff, which I experienced and can accept the above limitations this is very much worth considering. less

We stayed here as we came for a wedding. We used booking.com to reserve our superior king room. We chose a superior room to treat ourselves a little. Our friends also used booking.com and booked a standard room with breakfast for £60 (approx £30 cheaper than what we paid). There room is exactly the same as ours. So on checkout I asked what the difference was. Apparently the bed I. A superior is bigger. Anyway, I stated my friend was in the room next door and it was exactly the same room. I was told booking.com automatically allocated them all as superior doubles. So why charge 2 prices first of all? Second surely if I’m paying for an upgraded room I should get one but the receptionist has already admitted I don’t by stating “they all automatically go on the system as superiors”. Anyway, moving on during the night I dropped my inhaler on the floor in the bedroom and it had bounced under the bed. There was other people’s rubbish under the bed! Also way over a years worth of dust. Now I don’t usually go round looking under hotel beds but surely in the current climate all rooms should be having a deep clean when all guest leave?? The level of dust under the bed suggest it hasn’t had a deep clean pre COVID!! I wish I had taken a photo as it was disgusting. This last point is what led me to writing this review. I hate confrontation and I hate having to say if I’m not happy about anything. I would gladly have accepted an apology from the hotel and moved on but the receptionist was rude and didn’t even offer an attempt at an apology. If you messed up own it and certainly don’t look at me like I’m an idiot for daring to complain (I didn’t shout or act rude in any way so she had no reason not to listen and hear me out). less

We arranged to have our wedding reception here last year, but due to covid we decided to get married at registry office 2020 then still have party this year as we had paid £1000 for room hire. The room we hired for the party was lovely and we really enjoyed it. But running upto the party we had very little communication with hotel they didn’t get back to me for weeks kepted phoning up really bad. Last year we block booked room for the night and they were supposed to be moving them over to this year, which hasn’t happened so people left without room, but to make it worse my mum has had a email to say they have charged them for rooms they never had as we were in lock down,£140. I have phoned the hotel up had not had a very good response. They still haven’t refunded the money. Probably a good job that the rooms weren’t moved over from last year for friends and family as they rooms are so poor. Our room was one of the bridal rooms and it’s by far the worst room Iv ever stayed in. This room is supposed to be £300 per night. The toilet wouldn’t flush and was running all night, there was dead flys on the window sills and one of the back walls was covered in mold. Shocking!!! My husband went to get in the shower and the water was stone cold so he couldn’t have a shower before the party. Iv never known it In a hotel. The room very tired and dated wall paper hanging off walls. Needs some serious money spending on it to say the least. All I can say is thank god it was just a party and not our wedding day or we would have been absolutely devastated!!!! I would have rather stayed in a travel lodge for £30 less

After reading some appalling reviews our stay was better than expected. Set in lovely surroundings, the hotel looks lovely from the outside, the bar area maintained period features with wooden panelling & a nice big fireplace, however it was very cold in there. The women’s toilets are modern unfortunately only one was working out of four. The rooms are in desperate need of updating/redecorating - the carpets were ready for a good clean, some of the bedding has seen better days, the walls were dirty/marked in places, there were lose tiles on the bathroom floor & there was thick layers of dust on some of the skirting. The rope in the sash windows was broken so I doubt they would have stayed open. There are cracks in the walls but this is something I would expect from a very old building anyway. We only ate breakfast there which I quite enjoyed, this was buffet style offering a cooked breakfast, fresh pastries, cereals & toast. When I checked in the receptionist told me she didn’t know how much my room was or if we had breakfast included or not (we were part of a wedding party) so I did not know until I checked out the following morning how much it was or if I was having breakfast or not. less

I’ve stayed in many Best Western hotels up and down the country. The exterior of this hotel is absolutely stunning. Even the bar area with Chesterfield Suites, fireplace and stunning grounds. But sadly, that is where the good bits end. The only hotel I’ve stayed at with a curfew of 11pm, no entry or leaving between 11-6:30am as the reception isn’t manned 24 hours. The room we had was dire, mouldy curtains, stained mattress, cracked floor in the bathroom, brown shower curtain, toilet can only be flushed once every half hour, shower head full of mould, broken blind, two single beds pressed together to pass off as a king, breakfast barely edible….I could go on! I’ve never sent a complaint off to best western before but as we are now approaching diamond status with them which gives you some idea on how much we use them, I really felt this time, they let us down no end. The worst bit is that this was an upgrade for being an elite member, a superior king size room! If this was a superior king size I would of hated to see what we might of had! Mould, dead bugs and stained mattresses are not acceptable! Money not really a main point but at this point would of been close on £75-£80 a night for this room and isn’t worth anywhere near. I’ve never left such a negative review yet, always find something you can pick a hole in but this place, I struggled to pick any good things except the look of it! Trust the recent reviews, they really are true! I didn’t and wanted to find out for myself, maybe next time I’ll pay more attention. Best Western, overhaul needed urgently on this place! less