In desperate need of a refurbishment
01/09/2015 NeilH_9, High Wycombe
This really could be a fantastic hotel, however unfortunately it is in serious need of a refurbishment. We stayed in the King Richard room and there were a couple of immediate snags, 1. The four post... more
This really could be a fantastic hotel, however unfortunately it is in serious need of a refurbishment. We stayed in the King Richard room and there were a couple of immediate snags, 1. The four poster bed was incredibly squeaky (time to replace) 2. There was no hot water in the shower (this was fixed by running the shower in the room next door....). Unlike some of the other guests we were fortunate in that there wasn't a wedding going on, however this in turn caused us an issue in that on return to the hotel the doors were locked and you aren't provided a key to get in.... Eventually the night porter turned up, but come one this is the 21st century. Breakfast in the morning wasn't too bad, but when we went up to the buffet there were no plates and no one in sight to get some more. The surrounding Country Park is great though it was be nice if they could lower the "aggressive" speed bumps on approach to the hotel as I'm sure if you are in a sportier car you may lose some of the underside of your car! less
GeneralManager17, Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave a review.
I would like to thank you for choosing the Bestwood Lodge Hotel for your recent stay in Nottingham, however I am disappointed that your stay didn't fulfil your expectations. I would, however, like to inform you of our current refurbishment programme, which begins within the next week. Our refurbishment programme will update, whilst keeping the original character and features of the hotel, a number of bedrooms and public areas.
As this is an old Victorian building, sometimes the hot water takes slightly longer than you would normally expect, however there is a notice in each bathroom informing of this. I apologise that you found this, however I am pleased to hear that our team assisted in getting hot water to you faster by running the nearby rooms taps.
For the safety of our guests, doors are locked during the night, however a Night Port, as you point out, was at hand to open the doors upon request. Our Night staff have a mobile receiver which picks up the doorbell, alerting them of you being at the door, therefore although you didn't have access immediately, I am pleased you gained access via the correct procedure.
I am pleased to hear that you enjoyed our buffet style breakfast the following morning, and enjoyed the stunning country park which surrounds the hotel.
With reference to the speed bumps on the drive to the hotel, these were put in place by the council, therefore the hotel has no control over these.
I would like to thank you again for choosing the Bestwood Lodge Hotel for your stay in Nottingham and we would be delighted to welcome you back again in the future. Your feedback is important to us and we have fed this information to the relevant departments.