Best Western Bestwood Lodge Hotel

The good stuff: The staff were really attentive and polite, a real credit. The not so good stuff: Room: Stayed in the Viscount (family) Room, honestly don't think it has been decorated since the late 80's wallpaper peeling in one corner of the room and the all the edges had lifted. Dusty cobwebs in the corners of the ceilings, the windows & frames were filthy and the net curtains mouldy. Small things like the valance sheets not straight on the bed and the sheets creased and not tucked in properly, generally a look and feel of a loss of interest in the room. We did complain about the shocking double bed (it was lumpy and sagging in the centre), we received an apology, a credit to the bill and they promised to sort it. The room is huge, a little bit of redesigning, plenty of room for a partition to separate the kids and parents beds and a separate TV for the kids. The room is on the balcony facing into the main bar area, while some noise is expected until the bar area shuts at midnight, what we didn’t expect was the sound of moving of chair and tables and vacuuming at 2am and the bleeping of the till at 3am and staff chatting to each other without even an attempt to be a little quiet. Breakfast: Not enough chairs/tables on the first morning, they had moved a load of chairs into the chapel and had already laid some tables in preparation for the wedding; it was just all a bit odd really. The food was ok but it all spent a bit too long under the hot lights, could do with making less at a time and replenishing it more often. The table for the tea and coffee is far too low and nowhere to put your tea bags and the cups are far too small, it’s the small things in life that make a difference. Wedding Breakfast and Evening: Again; the staff worked hard and were attentive and efficient and the food was nice. The building itself is steeped in history and could be so so much more, it is totally let down by an obvious lack of investment and general TLC inside and out , weeds growing out of the façade, Gaffer tape holding things up and sticking things down, the last refurbishment was clearly in the late 80s or early 90’s it looks and feels tired. The main bar/balcony area has a large skylight/lantern, but has dirty patched up frosted reinforced glass in it. Stained glass would be so much better and in-keeping with its history; the building and your customers deserve it. less

A smoke alarm went off and woke everyone about 1am, the rooms were dusty and smelt of damp and smoke, the cooked breakfast wasn't very nice but the fruit selection was nice. Needs a lot of TLC to the rooms and buildings as it's very damp, smelly and paint is chipping everywhere they even had a leak in the roof while we were there less

I can not thank all the staff that was working on the 3rd of august 2019 enough for making my brother in laws birthday party go so perfect in the ball room ..me and my partner even booked the room for the night to stay and was greeted and welcomed so much..each and every one of the staff are a credit to bestwood lodge for making this event a day to remember ..as for the room we stayed in this was also so nice yes dated but if you want up to date go stay in a travel lodge bcus the bestwood lodge has character and was amazing thank you again bestwood lodge . less

Stayed here end of July for two as party of a wedding party. Venue was brides choice so we did not know what to expec. Fawlty Towers remake maybe? The building is. Dry tired both inside and out. The rooms had no fans (they'd all gone) no fridge, no guest information, no tissues, no bottled water - in fact it didn't have much. The decor is very dated and our room had several patches of enamel missing from the bath. There were no hand towels. The previous review on here says all the best rooms must have been given to the wedding party. - they were not, ours were as bad or worse. My parents had a room on the same floor as ours - they are both disabled but the bride was assured there was a stair lift. There was, but it only took you to the first floor. From there they had to struggle on a long walk, followed by 7-8 step followed by a walk and another 3 steps before getting to their very small twin room. The toilet was squashed into a corner so they both struggled to use it. There was no cold water - this was later repaired after the "handyman" was sent to buy a new one. The phone didn't work, so they couldn't call anyone for room service, as they couldn't stand the thought of all those steps. They did manage to get a fan, but had no milk. The stair lift stopped working on the second morning leaving one of our party stuck mid way. I then took about 15 minutes getting my mum back to he room as the stair would only work with one of the staff continually switching it on and off. Both parents were frightened to go downstairs as they didn't know if they could get back up. We were told the lift would be fixed during the wedding, along with the phone. The rooms we had were worth about £40 per night given the facilities and the many problems. Let's get to dinner in the restaurant on the first evening. A very limited menu is available and hasn't changed over the last year since the wedding was booked. Even so, some items were not available (the restaurant was not busy).the majority of our table of 10 ended up eating from the bar menu, which was not ideal but had more choice. The wine we ordered from the long standing wine list was not available - apparently it was all "saved for the wedding the next day." On to breakfast. Having struggled with the stair lift got one parent downstairs to breakfast, the other not being able to face the stairs. Only coc pops and weetabix as a cereal choice, all hot food was rather dry and looked unpalatable. There was no yoghurt to go with the apples & pears offered as fruit. Found out by chance you could order poached eggs. What a life saving as nothing else looked appealing. No tea pot for tea and no milk jugs so you had to make your tea, in a cup, at the serving bench, find a suitable receptacle for the used tea bag (nothing supplied) add the milk and then take it to your table. Not a very relaxing breakfast at all as the cups were small and many trips were needed for tea! When I asked for room service in reception I was told to tell them what was required and they would go to the restaurant and pick it up for! Needless to say I did it myself. Little point in taking hot food - the journey to the room was too far away, so toast it was. Ridiculous for the £120 per night charge. Let's get onto the wedding itself. We had the chapel, which we decorated ourselves after asking for the windows to be cleaned of month's worth of cobwebs, and having removed a glass tumbler with a mouldy slice of lemon in it that must have been there for at least three weeks. The wedding breakfast was mixed in its cooking/presentation. The lamb was absolutely delicious, apparently, whilst the chicken was dry, chewy and I couldn't eat mine. The wine that had been "saved for the wedding" the previous night had been substituted as it wasn't part of the package. This, despite the wine being chosen months in advance and the choice being confirmed by the event coordinator. One of the wedding party spent considerable time hunting down a room that might be more easily accessible for our parents. They did find one and arranged with one of the staff for the swap. It was still up the stair lift, but less steps to climb afterwards, and we moved them into this for the second night. A much better sleep was had as the toilet was. Ore accessible for them both. They were a couple of staff who went beyond the call of duty over the weekend to help us with all our complaints/problems : Eileen was one of them, but sadly we didn't get the name of the other young girl. I think they were both embarrassed by the whole place, it's a pity the rest of the staff, and Best Western themselves do not share the same opinion. I would never stay at a Best Western again. I have stayed in better Travelodge premises at a third of the cost. less

My son was doing The Iron Man on Sunday 29th July. We have never been to Nottingham before so I went online to sort out our hotel for the two days.Most were fully booked so I wasn't left a lot of choice. I'm sorry to say I went for the look of Bestwood Hotel and the price of £129 for a Deluxe King Room. What a mistake The outside of the Hotel looked good on the photo but close up it was "Crumbling" The room was no better the wife wasn't even going to spend one night there,we asked for a better room,we were shown 3 more but sadly they were worse than the one we had booked. As there was a wedding going on all the best rooms had gone I presume. What this poor old tired building needs is some money,maybe a lot of money to be spent on it now, it must have been magnificent when it first opened.They did give us a good discount as we checked out but even that (£65) was way over what the room was worth. I'm sorry if this hurts some people, but go and have a look for yourselves,but don't book a room. less