Stayed here end of July for two as party of a wedding party. Venue was brides choice so we did not know what to expec. Fawlty Towers remake maybe? The building is. Dry tired both inside and out. The rooms had no fans (they'd all gone) no fridge, no guest information, no tissues, no bottled water - in fact it didn't have much. The decor is very dated and our room had several patches of enamel missing from the bath. There were no hand towels. The previous review on here says all the best rooms must have been given to the wedding party. - they were not, ours were as bad or worse. My parents had a room on the same floor as ours - they are both disabled but the bride was assured there was a stair lift. There was, but it only took you to the first floor. From there they had to struggle on a long walk, followed by 7-8 step followed by a walk and another 3 steps before getting to their very small twin room. The toilet was squashed into a corner so they both struggled to use it. There was no cold water - this was later repaired after the "handyman" was sent to buy a new one. The phone didn't work, so they couldn't call anyone for room service, as they couldn't stand the thought of all those steps. They did manage to get a fan, but had no milk. The stair lift stopped working on the second morning leaving one of our party stuck mid way. I then took about 15 minutes getting my mum back to he room as the stair would only work with one of the staff continually switching it on and off. Both parents were frightened to go downstairs as they didn't know if they could get back up. We were told the lift would be fixed during the wedding, along with the phone. The rooms we had were worth about £40 per night given the facilities and the many problems. Let's get to dinner in the restaurant on the first evening. A very limited menu is available and hasn't changed over the last year since the wedding was booked. Even so, some items were not available (the restaurant was not busy).the majority of our table of 10 ended up eating from the bar menu, which was not ideal but had more choice. The wine we ordered from the long standing wine list was not available - apparently it was all "saved for the wedding the next day." On to breakfast. Having struggled with the stair lift got one parent downstairs to breakfast, the other not being able to face the stairs. Only coc pops and weetabix as a cereal choice, all hot food was rather dry and looked unpalatable. There was no yoghurt to go with the apples & pears offered as fruit. Found out by chance you could order poached eggs. What a life saving as nothing else looked appealing. No tea pot for tea and no milk jugs so you had to make your tea, in a cup, at the serving bench, find a suitable receptacle for the used tea bag (nothing supplied) add the milk and then take it to your table. Not a very relaxing breakfast at all as the cups were small and many trips were needed for tea! When I asked for room service in reception I was told to tell them what was required and they would go to the restaurant and pick it up for! Needless to say I did it myself. Little point in taking hot food - the journey to the room was too far away, so toast it was. Ridiculous for the £120 per night charge.
Let's get onto the wedding itself. We had the chapel, which we decorated ourselves after asking for the windows to be cleaned of month's worth of cobwebs, and having removed a glass tumbler with a mouldy slice of lemon in it that must have been there for at least three weeks. The wedding breakfast was mixed in its cooking/presentation. The lamb was absolutely delicious, apparently, whilst the chicken was dry, chewy and I couldn't eat mine. The wine that had been "saved for the wedding" the previous night had been substituted as it wasn't part of the package. This, despite the wine being chosen months in advance and the choice being confirmed by the event coordinator. One of the wedding party spent considerable time hunting down a room that might be more easily accessible for our parents. They did find one and arranged with one of the staff for the swap. It was still up the stair lift, but less steps to climb afterwards, and we moved them into this for the second night. A much better sleep was had as the toilet was. Ore accessible for them both. They were a couple of staff who went beyond the call of duty over the weekend to help us with all our complaints/problems : Eileen was one of them, but sadly we didn't get the name of the other young girl. I think they were both embarrassed by the whole place, it's a pity the rest of the staff, and Best Western themselves do not share the same opinion. I would never stay at a Best Western again. I have stayed in better Travelodge premises at a third of the cost. less