So much potential.......
We stayed for two nights, one of which was Mothers' Day.
Lovely country location surrounded by lots of woodland walks.
Interesesting historical hotel - NOT one of the bland modern variety!
Very dog friendly - there is even a comfortable sitting area where you can take your dog.
Our room was one of the larger renovated ones and was very good, with an excellent modern bathroom.
The bed was large and comfy.
The decor and furniture in the public areas were in keeping with the historic ambience of the building.
The staff were amiable and friendly but incompetent and appear badly trained, or not trained at all!
Dinner was an experience..... the food was just adequate but we had to ask and ask for certain elements of the meal and we gave up waiting for the dessert menu to arrive so didn't bother with a dessert in the end! There were only six of us dining! (There was a big wedding in another part of the building, but even so, we too were paying guests!)
The bill was wrong too and had to be corrected.
Breakfast... We were not greeted and the system not explained. It is the usual buffet type, but apparently there is a menu where different food can be cooked? I saw poached eggs emerging from the kitchen on our second day! We managed to track down a member of waiting staff and asked for toast, which duly arrived - and then we had to ask for some butter and preserves as none were on the buffet display. There was no Continental breakfast option. Although we were reasonably early for breakfast the food on display was dry and crispy and had obviously been under the heat lamps for quite some time. I really cannot recomment the food.
There is a stair-lift for disabled folks, but no lift, so getting upstairs with luggage can be difficult.
The "bean counters" have obviously been at work, and whilst appreciating the need for economy, there is no excuse for poorly trained staff, however amiable they may be. This lovely hotel has so much potential, but it needs some TLC and investment.
Please Best Western, don't give up on this hotel, it could be really lovely.