01/09/2018 Holidaymaker1919, Newcastle upon Tyne, United Kingdom
The state of the car park and the dirty entrance doors should have been warning enough! The whole place needs a thorough overhaul and deep clean. The stairlift - which we need - also needs a clean an... more
The state of the car park and the dirty entrance doors should have been warning enough! The whole place needs a thorough overhaul and deep clean. The stairlift - which we need - also needs a clean and service - it failed to work properly which made accessing our room and going downstairs difficult.
The room we were allocated was up a further stair which was steep, narrow and had no handrails - so totally unsuitable. We were then given a much better room. Our requirement for easy access had been discussed on booking!
The evening meal we had was very ordinary but the breakfasts were very poor indeed.
The staff were friendly and very helpful and are obviously working under very difficult conditions. More staff, especially cleaners, are needed.
The building and it's history are very interesting. Unfortunately lack of maintenance/funding shows on both outside and inside. This could be a 5 star venue! less
GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for reviewing your recent stay with us.
I am pleased to hear that our building and history interested you.
I must apologise that you didn't find the approach to the hotel the best. The stairlift, in fact, was serviced just under a month ago and was fitted with new seat and controls, therefore I cannot understand how you had any problems with this, however we have had an engineer out to look at this and he has assessed this as being in full working order.
I am delighted that after informing of the further couple of steps to your room, being too difficult to manage, that our helpful team assisted and moved you to a closer room.
I am pleased that the staff and team here were helpful and worked hard to provide great service to you.