Best Western Bestwood Lodge Hotel

Yep exactly that. The hotel smells of sewage as soon as you walk in. (not a great start) the first room we were given was quite frankly Terrible. Rubbish on the floor, cracked cups dirty linen. So I went to reception and too be fair they did upgrade our room. But the room was really not a standard I was expecting. Wall paper peeling off the walls. Damp walls and smells. For some reason we had alot.of lady birds in our room. Every door slams every floor board creeks you can hear everyone in the other rooms. I asked for a iron that was black and didn't want to risk on my shirt. The board was broken and didn't even stand. Badly stained too. Really disappointing. We also had breakfast included. And to be honest was a poor standard. Stale chewy food that felt like it been left out. I spent a bit extra hoping for something a bit nicer but I've honestly had much better stays at travel lodge. less

Stayed here last week and would happily stay again . The staff were really accommodating and helpful . It’s situated in a Country Park with amazing walks and scenery . The hotel is what you’d expect of an old Lodge , panelled walls and very quaint . Beer prices are maybe a little expensive but not too bad . All in all a nice place to stay , rooms are comfy . Point to note is a taxi into Nottingham Town centre is approx £12 . less

I was here as part of a week long conference and it was a good experience. The staff could not have been more helpful, always willing to sort stuff out. My room was excellent, comfortable and clean. The hotel does need some re-decoration as a number of the meetings rooms look a little tired, but it is a great location with the park on your doorstep, and wonderfully quiet. I hope we will return in the future. less

I am working in Nottingham for a 3 month contract and booked into the Bestwood Lodge hotel. The hotel is a magnificent building with modern and bright bedrooms which are beautifully presented. The room I have been allocated looks newly decorated and the bathrooms are bright white. The staff are incredibly helpful and make me so welcome. When I first arrived they went out of their way to find a room that would fit my requirements and make me comfortable. I would highly recommend the hotel for business or leisure travelers as there is access to beautiful gardens as well as the larger Country Park surrounding the hotel. I have been so impressed I have booked in for the full length of my 3 month business contract. less

After checking in, the next day my and other people's room keys deactivated which was annoying meaning trudging down to reception to wait in a queue of other customers checking in. Quite inconvenient when you are trying to get ready for a family member's wedding! Nice building and grounds but cannot really say anything remarkable about customer service. During the wedding I got the feeling that we were just being pushed around by stressed staff members from one room to the next and it felt a bit obvious that certain members of staff were strained and bored with the proceedings (like they had done it before a thousand times - they probably have but showing that might be the case is not good customer service. A friendly smile would have gone a long way but it was a bit forced and you could sense the event might have been frustrating for some staff members. It was fine/OK but the job was done and nothing more really. Nice weekend for the most part. less