Excellent ambience but boy it was noisy
A beautiful hotel set in a fantastic location, tall trees, garden and victorian building dripping with history. Fantastic lobby with classical furniture and a bar, little did I know that it would be o... more
A beautiful hotel set in a fantastic location, tall trees, garden and victorian building dripping with history. Fantastic lobby with classical furniture and a bar, little did I know that it would be our nemesis at 3:00 am in the morning. A 24 hour bar, some very noisy selfish people, a helpless duty manager and a huge family room just above, ruined the stay. My advice dont stay in the Viscount room even if it is free. The staff extremely pleasant and cooperative but what could they do, nothing except apologise. I dont know what the other guests felt but maybe they were protected by the heavy wooden doors leading to other corridors. So noise at night and I could hear the people next door too, very uncomfortable experience. Otherwise the room was mega big, comfy beds, good clean bathroom and perfect tea and coffee making facilities. less
GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave feedback following your recent stay with us.
I am pleased to hear that you enjoyed our stunning setting and great building set within the country park. I am also happy to read that our lobby/bar area impressed too.
I am, however, disappointed to hear that you were kept awake until the early hours due to a number of guests using the bar area. I recall the Duty Manager/Night Porter informing that they did speak with the guests regarding the noise levels in the bar area, however I apologise on behalf of the guests using the bar for the noise they may have caused. I do also note that the Duty Manager/Night Porter did close the bar earlier, at 1.30am, to assist you in the best way possible.
I am pleased, however, that the room overall was large with comfy beds and the bathroom was clean.