Best Western Bestwood Lodge Hotel

Accepted an offer from hotel to compensate an earlier problem in 2019. Very good experience in a hotel full of character and history. So much better than modern hotels that all look the same. Extremely good room and very friendly and helpful staff. less

The friendly staff were the only positive of this hotel. It was virtually empty and yet they stuck me in a pokey room which was freezing, no hot water during the day and not very clean. Breakfast was barely adequate with much of the previous day's leftovers clearly evident. Poached eggs were hard boiled- should never have been served. Rating would have been "Terrible" if not for the efforts of the staff to make the stay more pleasant. less

I had a week staying here and on arrival my room had no heating so I was given the Queen Victoria room. The room was very large and nicely decorated retaining its historical past, the bathroom was also large with a nice bath and shower. The hotel itself is worth a visit just to see the building and the rooms within, history was every where you looked and each night there was wood fire in the lounge/bar. less

A lovely old building that, unfortunately, is rather tired and in need of serious refurbishment (damp walls with paint flaking off, dirty chipped paintwork, furniture chipped etc). Our room was a reasonable size but drab and gloomy. The bathroom was newish but tiny - barely room to move. There was only 1 chair in the room - an uncomfortable desk chair so, if you are a couple, be prepared to take it in turns to watch TV sitting down! The food I'm afraid was awful. We complained about the evening bar meal - the worst meal we have had in a long time and were offered an alternative which we sensibly declined. The breakfast was a buffet that had clearly been prepared some time ago - the eggs (not sure whether they were fried or poached as they looked as though they had been cooked in a tart baking tray. The said eggs were stone cold, overcooked and were drying out to a leathery consistency, bacon was cold and undertone and, oh, I could go on! Happy to escape! On the positive side, all of the staff we encountered were delightful, friendly and helpful - they deserve a management and kitchen that lives up to their standard. less

I went for a walk at Bestowood Park with my firend who was driving. The hotel is at the bottom of my road. Car parking signage stated it was £1 to park & only way to pay was via the phone. My friend went through the instructions carefully & as far as we were concerned the payment had been paid. Two weke slater my friend got a letter stating she had not paid & must pay £100. We appealed. For some reason Bestwood Lodge have hired a company from Liverpool. Appeal failed & letter with menaces stated £100 within 28 days. Now appealed to POPLA & contacted lcoal MP, trading standards & going through the Ombudsman. Car Park charge of £1 & fine of £100. Moral standards out of the window & as far as we were concerned we had paid. We went through the instructions together but how do you know if you have paid. Also had another friend who got the same letter. Avoid this palce at your peril. Shocking behaviour to be threatend with menaces. We have told all our firneds npot to visit anymore. The whole episode has mede me ill. less