Stopped by for a bank holiday afternoon drink
When i received my bill i realised that the coffee has been charged full, and today is the last day of the government eat out to help out scheme. I brought this to the attention of a melt with a beard... more
When i received my bill i realised that the coffee has been charged full, and today is the last day of the government eat out to help out scheme. I brought this to the attention of a melt with a beard around 5ft 8 approx. He was very rude and said "we don't normally do this and if you want your £1.50 back you can. I then keot quiet. When he came to my table to give the £1.50 he took the opportunity to add his dissatisfaction, by repeating "we don't normally do this etc etc"
I am astounded at such a poor low level way of speaking to customers. My understanding of the government scheme is to encourage an economic upturn by offering 50 percent discount on all items excluding alcohol. I think what he was trying to say is that they didn't do this for coffee.
My understanding is you are part of the scheme or not, but it doesn't afford you to pick and choose what aspects of the scheme you will be comfortable with etc.
A shocking bad experience from a very rude person.
Will not be returning ever again. less
, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review.
As you can see from our past reviews, we have excellent staff here who provide outstanding service to our guests, and are praised quite often by name for 'going the extra mile' - your review came as quite a shock as this is not the usual standard that we would provide...more so when the person you are referring to was myself. I think there is slight fabrication in your comments, and looking at all the other reviews you have done on other venues you have visited, it appears that you review the same feedback regularly to different places.
For reiteration, we were a part of the Eat Out to Help Out scheme and served hundreds of happy customers during this time.