Best Western Bestwood Lodge Hotel

It is strange hotel as some of the features are quite good but overall let down by a lack of investment which means most would stay once and not return. Thought I'd give it a chance and didn't read any reviews as it seems full of character but it's not been maintained so all a bit too shabby around the edges. Only two staff on in the evening, that I saw, but that was all that was needed. Hardly anyone in the hotel on a Wednesday night, which should be one of the busiest even if it was just before Xmas. Staff very friendly and efficient. Food both at dinner and breakfast good. TV and Internet worked well. Though room needs some TLC as does most of the hotel. The restaurant needs a major make over. Large empty space next to the tables which doesn't look good. With only 3 tables set for breakfast and I was there as they started service. Room was warm but most of the hotel was too cold for my taste and most of the radiators were turned off. As I said it is all rather sad but could be so much better. less

Stayed here as my usual hotel was fully booked. I really wanted to love this hotel and I did until i got to my room. The lobby and the lovely lady who checked me in on a stormy night was fabulous. Roaring fire, high ceilings, wood panelling and spade loads of history in the lobby. Such a trek to my room (30), up and down stairs, which isn’t an issue. My room looked like a room in a dilapidated nursing home, freezing cold even though the heating was on. Again high ceilings and a large room. My room was opposite a “no entry” staircase, I presume up to the attic, which had quite a strong cool breeze coming from it which probably didn’t help my room temperature. I ordered room service for dinner which was fine, although as my room was so cold it went cold immediately. I asked for a heater if they had one and they said they would bring one up if one was available - thankfully they had one! The bathroom wasn’t the cleanest, I rolled down the roller blind in the bathroom and it was full of dust and cobwebs. Reasonable night’s sleep. Breakfast was in the main dining room and was absolutely fine. Check out was no issue at all. As with all hotels of a certain age, they need a fortune spending on them which they just can’t afford. If they could upgrade some rooms it would be lovely as I so wanted to love this place. I always try to stay places with a bit of history rather than faceless boxes (where I can). less

Accepted an offer from hotel to compensate an earlier problem in 2019. Very good experience in a hotel full of character and history. So much better than modern hotels that all look the same. Extremely good room and very friendly and helpful staff. less

The friendly staff were the only positive of this hotel. It was virtually empty and yet they stuck me in a pokey room which was freezing, no hot water during the day and not very clean. Breakfast was barely adequate with much of the previous day's leftovers clearly evident. Poached eggs were hard boiled- should never have been served. Rating would have been "Terrible" if not for the efforts of the staff to make the stay more pleasant. less

I had a week staying here and on arrival my room had no heating so I was given the Queen Victoria room. The room was very large and nicely decorated retaining its historical past, the bathroom was also large with a nice bath and shower. The hotel itself is worth a visit just to see the building and the rooms within, history was every where you looked and each night there was wood fire in the lounge/bar. less