Beautiful building and location, hotel needs some attention...
25/12/2018 HeatherMilburn, Loughborough, United Kingdom
We arrived at lunch time to a very welcoming reception and checked in with no problem, the hotel is easy to find and has plenty of parking adjacent to the hotel. The hotel is located in Bestwood count... more
We arrived at lunch time to a very welcoming reception and checked in with no problem, the hotel is easy to find and has plenty of parking adjacent to the hotel. The hotel is located in Bestwood country park so is in a lovely setting. The hotel retains most of its original features so has real character however needs a little tlc. We checked in to our room which was at the top of the first flight of stairs, our friends had a room on the second floor of what was very steep steps, it's worth noting there is no lift in the hotel. We stayed in the King James room, the bed was comfortable and the bathroom fairly new so the major things were ok. The room was a little tired it needed painting and some repairs.
We ordered some lunch in the bar a couple of sandwiches (beef and tuna) and a ploughman’s all were ok, nothing special. We were out or the evening but returned just after midnight and the hotel was very quiet, the night porter greeted us and served is in the bar, he also fetched us bottled water.
Breakfast was disappointing, we arrived at breakfast at 9am on the Sunday morning and the choice was as you'd expect however the quality of the cooked breakfast was poor and everything was only just warm.
For over £100 per room bed and breakfast this hotel relies on its character and the friendly staff, it's a shame to say but I wouldnt recommend this property or stay here again. less
GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review.
I am very pleased to hear our Reception Team welcomed you the Bestwood Lodge and that you had no problem with your check in.
I am also happy to hear that you liked our beautiful setting within Bestwood Country Park.
In regards to the feedback on your room, I am pleased to inform you that we are currently working through the hotel upgrading and improving areas to enhance our offering for future guests.
I have passed your comments on the Head Chef to improve breakfast going forward.