Best Western Bestwood Lodge Hotel

We have stayed in Best Westerns all over the world and the United Kingdom since 2004 and always been satisfied with the people and establishment. Including Bestwood Notts We stayed hotel at the Best Western Bestwood Lodge Dr, Arnold, Nottingham again last week and where extremely dissatisfied. The reason for this is was the enormous number of ladybird insects which were in the room and the bathroom. All night my partner and I had to keep picking them up and putting them out of the window. This didn’t just create an unsatisfied stay but also resulted to the insects getting into our dinner we had left in the room for a short period and myself getting a rash on my forehead in the morning (which I showed the receptionist) At the time of checking out I reported this to the lady and explained our unsatisfied stay. The response I got was “ we will have get the cleaners to have a look” and nothing else . I Then wrote a complaint to the hotel asking for a refund because of this and of our contract that the accommodation provided would be of a standard of cleanliness and quality reasonably to be expected from this type and price of hotel. The reply i finally got via email from the Manager ... He explained how this was unseal and beyond there control and how my partner and i should of got out of bed at 11pm and requested another room. And then offered me 30% off our next stay only at that hotel. I wasn't happy with this so i called the hotel directly to speak to the manager who had no empathy and was rude and obnoxious... After alot of persuasion i finally was refunded half of my stay and nothing towards any inconvenience. In fairness to the Best Western Head office they gave me a professional approach and showed empathy. I wasn't aware Best westerns are individually owned and Franchises/Owners/Managers can treat customers as they want. I can uplosd photos of the bugs with time and location stamps if anyone cares. One will never reside here again. less

Arrival was fine. Sat nav didn’t like post code. Speed humps are excessive. Pot holes are an issue. Wouldn’t want to do it in the dark. Beautiful building. Basin taps were loose. Toilet seat was very loose. Shower wasn’t, it was a dribble. And it was cold. Some people may enjoy a cold shower at 7am but not this one. My wife was livid, hand basin tap water was no better. Pillows were like bolsters. Re water on departure I was told we should have run the basin tap. Unfortunately there was no sign telling us. Pointed out that guests expect hot water. Prem Inn and Travellodge would have offered a refund. All we got was’i will pass it on. Would we stay here again, yes but only if they fix the problems less

A beautiful hotel set in a fantastic location, tall trees, garden and victorian building dripping with history. Fantastic lobby with classical furniture and a bar, little did I know that it would be our nemesis at 3:00 am in the morning. A 24 hour bar, some very noisy selfish people, a helpless duty manager and a huge family room just above, ruined the stay. My advice dont stay in the Viscount room even if it is free. The staff extremely pleasant and cooperative but what could they do, nothing except apologise. I dont know what the other guests felt but maybe they were protected by the heavy wooden doors leading to other corridors. So noise at night and I could hear the people next door too, very uncomfortable experience. Otherwise the room was mega big, comfy beds, good clean bathroom and perfect tea and coffee making facilities. less

Have just returned home from a 3 night stay here and couldn't have asked for anything better. The room was a lot bigger than expected, bed ever so comfy and it was so quiet. Breakfast was a buffet breakfast but all food was hot and they do poached or scrambled eggs if you ask. Best part though was the people .. From the receptionist who booked us in, the person behind the bar on the Thursday ( and thd chef whose homemade tomato soup and mushroom soup were to die for) and the 2 ladies who looked after breakfast both the first and last day. Special mention had to go to Simon (the manager?), for who nothing was too much trouble, from finding a bath mat for us, explaining how the hot water works to being and all round decent and friendly person. We are already planning to stay again next year ... less

I got married here on 22nd December 2018. Myself and the wedding party stayed the night before the wedding and the night of the wedding. All of our rooms were lovely and I had a complimentary upgrade which was a nice touch, the breakfast too was delicious. All the way through the planning of our wedding we were treated incredibly well and all members of staff were friendly and approachable. I would like to take the time to specifically mention Jodie who helped me organise the day all the way through, nothing was too much trouble. Stephen, Simon and Tanya – you are all lovely people and made sure the day went so smoothly – thank you. The bar staff at night time too!! Our day was perfect and you all played a part in that. I would highly recommend having your wedding at Bestwood Lodge as the ‘All Inclusive’ aspect took so much stress out of the planning. The day was incredible and the photographs we have of the spectacular views and the hotel itself are just perfect. Will definitely be coming here as much as we can, the food is lovely. Don’t expect a super modern hotel, with its Victorian feel and beautiful grounds this hotel is so much more and the most perfectly romantic place to get married. Just wish we could do it all again. Thank you again to all at Bestwood Lodge. less