Booked this venue for 26 friends and family to help celebrate Dad's 80th birthday. Deposit paid in July, visited venue last week to finalise menu and organised birthday cake and prosecco for a toast.
On arrival we were in the bar area which was pleasant, but small. The service was very slow with only 1 person serving, there were no clean glasses: dirty ones were taken off the bar, rinsed out and drinks served in them. We were taken into the restaurant and had 3 tables-2 for 8 & 1for 10. There was a jug of water, Orange and 1bottle of red wine per table. I had to ask for bottles of white wine we had ordered. There was no menu and then no staff. I went to find the menus and a waitress came over to our tables with them, but they were no correct as dad had ordered specific items as well as requests for Turkey and salmon to be available on the variety. The menus were taken away and redone, still incorrect. Bread was put on the tables. We then waited at least 20minutes before being asked for starters' orders. When it arrived it was in relays,first soup then about 10 minutes later prawn cocktail. Lemon sorbet had been requested by dad as a refresher-which we waited for whilst the variety was being set up. I eventually went into the kitchen to ask what we needed to do to be served. About half an hour later a server arrived and we went for the variety. There was no mustard, Apple sauce or mint sauce (beef and lamb and pork were on carvery). No cruit was at the tables and had to be asked for. The service was terrible-3 waitresses who didn't seem to have a clue how to take order or wait tables. I eventually went to reception to ask for April who dad had confirmed everything with to complain. At no point were we asked if things were ok and there did not seem to be any supervisor or anyone in charge. Sweets arrived in relays: Apple pie first with a confusion by waiting staff 're ice cream, custard and at one point a bowl of strawberries arrived the guests who ordered Eton mess had a 30 minute wait, when served it turned out to be strawberry and cream, no meringue.
Overall it was a complete sham. April left before sorting out the problems and assured me 'the other manager would be along to help soon'. Lastly the birthday cake was put on huge plates with no plates to eat it off, so I took it all back to recovery area to asking be done again. The prosecco was poured successfully at a corkage charge of £10 per bottle.
After 4HOURS we were ready to pay, but the bill never arrived,we had to ask for it. In the end Simon, the Manager came to see us to 'negotiate' the bill value. We paid for 26 carveries in the end and left feeling totally disappointed, let down, undervalued and will certainly not return. Apparently there was a wedding on at the same time and it seems all of the resources were working on that. less