Lost Potential,Moody Receptioist.
Arrived early Saturday evening to be met by the most unwelcoming of receptionists, a rather curt " No" followed our enquiry as to whether there was a television in the bar we could watch the rugby on,she wasn't very helpful to be fair, it all seemed a bit too much trouble for her to explain that my room didn't have a number as it was called the Queen Mary or something. As we were a group of 9 lads we were allocated our rooms and off we went with our tails between our legs , it felt as if we had been caught smoking behind the bike shed at school. Anyway the four twins and one single booking didn't go to plan as me an my friend walked into the aforementioned room to be met with the slightly disturbing sight of a double bed, never mind, we were changed , taxi called and out into Town. Here's the thing, had there been a tele, we would have definitely watched the First Half in the hotel, then gone into Town, we had all been travelling most of the day and just wanted to relax for an hour or so watching the game. Anyway, this Hotel has so much potential, but it is wasted in its current form, it's seriously outdated, needs a huge clean and face lift and generally somebody with a bit of vision to see how good it can be. The actual staff were very friendly, which makes it all the more disappointing that the first point of contact was the receptionist when we got there. Cleanliness was poor, we went down for breakfast on the Sunday morning and were sitting in the main bar area , the floor was still covered in bits of silvery wedding stuff, and was in serious need of a Hoover, to be honest the stairs were in dire need of a Hoover too.
I've stayed in Best Western hotels a lot, mainly in America whilst travelling and they have been really good, but have used only a few in this Country. Unfortunately due to this experience I won't be using a Best Western here again, I was really taken aback as to how poor it was. Real shame. less