Best Western Benton Inn

This BW was very clean, the cooling system was quiet and working perfectly. the Fridge and Microwave were like new and worked well. What set them apart was the staff. I accidently left my computer at the BW. when the staff found it I was 100 miles away. They volunteered to send me my computer via UPS with the card I had on file. What great folks. Will stay there again when I'm in the area. less

This place had a great rate for corporate business travel. It was a good room at a good rate. Comfortable beds, friendly staff, surprisingly quiet for being next to the Interstate, and close to several other restaurants and businesses. less

We stay at Best Westerns quite frequently when we travel, since we usually have our dog with us and most are pet friendly. I have to say this has to be the most shocking stay I’ve had at one yet! Yes the motel is old and very out of date. But as long as it’s clean and maintained that’s usually not a huge deal. But this place was anything but that. The toilet had not been cleaned and had obviously been used. The tables had rings from glasses or cups it smelled funky. I will say the sheets looked clean although they where on inside out? The hand rail in the shower was broken the plug for the tub removed. We would have turned and left ourselves had we not been driving in terrible thunderstorms for two hours in the dark with no signs of stopping. And the fact I had a container of Lysol disinfectant wipes! We did sleep in our clothes it wasn’t till the next morning when we checked out I seen the sign over the desk something to the effect due to COVID they suspended their housekeeping staff!? I’m not sure what this all meant but was definitely NOT excited about it. This was a far cry from the COVID cleaning policy I read on the Best Western web site. And the experience we had just had the night before at the Best Western in Effingham Illinois! Their room where spotless. Mask where worn both by staff and guests. Again NOT the case here. Did NOT feel safe at all from COVID or anything else. less

First off, the front desk clerk was not wearing a mask. Secondly the room was very old and musty like it had not been cleaned thoroughly for years. furnishings, carpeting and linens old and outdated. The only reason I booked this is because it was rated a number one value and it certainly is not. less

We stopped here to sleep between to very long days of driving. All was very nice. We slept well. The grab and go breakfast was impressive with options. We had all we needed. We usually stay at Best Westerns due to their consistent quality and this rang true again! Also the price was so so low!! less