Best Western Benton Inn

Wow easy check in even with my Service Animal!! The gal Lisa in front was awesome. She went way out of her way to give us a great room and parking for our bobtail truck! She didn’t know but I had just had a horrible experience earlier at another hotel and was refused a room! ( country inn and suites by Raddison in Bryant, Ar)Read THAT review! Horrible people there. We are staying two days and already are relaxed like we should be!! The bed is comfy although I had a bit of a problem sleeping from my other drama .. yikes. Today will be going to the pool and tanning! Ya. It looks inviting too! My coffee maker did go out during my third cup in the morning oops. At least I had a few. Haha. I told the front desk at breakfast. She made a note. Breakfast was really good. Eggs, sausage, bacon, waffles, pastries, yougurt, cereals. Full on breaky..yeah BW!! As we were sitting around in the room the maid came by with a NEW coffeemaker in a box! I asked for some more coffee and voila! Amazing customer service here. It’s a nice small hotel with good service and amenities. less

We stopped here late night and were greeted quickly and kindly. The room was clean and AC running great. The showers were great for TALL people!! Breakfast was typical continental and food/dining area was very clean. less

The eggs were cooked to perfection, bacon was a little soggy, but not bad, coffee was great and the orange juice was good. I don’t care for biscuits and gravy, but it was available. Waffles were available, too. Overall, it was great and a breakfast that rivaled Denny’s or Waffle House. The bed was comfortable, the room was clean and newly refurbished and the flat screen TV had plenty of channels. The problem was THE NOISE !! OMG !! I woke up 3 or 4 times in the night because of the loud traffic noise from I-30. My room was on the second floor and the room windows faced directly on to the Interstate. Many times I though an 18-wheeler might plow through my room !! Hats off to Lynn who was an excellent front desk person. less

Non-smoking room smelled horrible. Arrived too late to change hotels. We used a bottle of perfume trying to mask the odor. Cigarette butts were in the bathroom when we arrived Towels smelled terrible. Makes you assume the room was not cleaned appropriately! Don't plan on staying at a Best Western any time soon after this and the way the staff handled it. No apology and all they would say is this was a non smoking room. When office staff notified, she said the manager won't call her back about things broken in the office so not sure if she will get back to her about our situation less

This hotel is very aged. The rooms are clean but have a lot of wear and tear. The bathrooms are very small. The lighting is barely adequate. The entry is from the outside so in poor whether you will be going to your room from the outside. less