Best Western Benton Harbor-St. Joseph

This hotel has a lot going for it with friendly staff, very nice breakfast, clean rooms and lots of hot water. However, their handicapped facilities especially in the bathroom could be made a lot better with not a lot of cost. While we had the room with a roll in shower as we booked and called directly to confirm, someone at the hotel apparently assumed we had booked the handicapped room by mistake and changed us to a regular room, Fortunately, the handicapped room was still available upon arrival. The shower, while a walk in, did not have a hand held shower, rendering it useless for my handicapped wife. She chose not shower because of it. Also, the shower stool the hotel provided did not have height adjustable legs and sat very low to the floor also making it useless for my wife. While not as critical, a comfort height toilet would have been a nice touch as again, the existing toilet was low to the floor.. We did appreciate the grab bars in the bathroom. So, all in all, a great hotel for the average traveler, for us, there were a few issues but they are are fixable and we hope the hotel will consider these suggestions less

Great hotel stay here 3 times and every time the hotel was great. Very clean and staff very helpful. Will stay here anytime I’m in the area. Close to restaurants and Walmart and good location for a nice walk. less

I stayed on October 19th and woke the next morning with over two dozen bed bug bites on my legs, arms, neck, and feet. Notified weekend staff who told us there was nothing they could do. NO RESPONSE for 2 days from the manager. DO NOT STAY HERE. less

Have regular inspections of rooms. Upon entering the room I was assigned, I always check for critters in the bed (happy to find zero) and do a quick review of the room. I found a king size sheet on the double bed and the phone not working. The front dest was kind enough to move rooms since they didn't have housekeeping staff to address the sheet issue. They said they'd report the phone issue. They assigned a new room and I inspected the bed again for critters in the bed (again, happy that I didn't find any) and found stains on the mattress cover on both beds. This was really gross but I was determined to not have to move again so I did a quick inspection of everything else and it was satisfactory until I went to leave the room to go get luggage. The door was coming off the top hinge of the door making it a challenge to close the door. I got my luggage and called the front desk immediately. There was a maintenance staff available to take care of the issue but it took almost an hour to resolve. This wouldn't have been much of an issue if we had more time to spend in Benton Harbor but we had from the time we checked in (5pm) until around 10/11pm (when we had to go to sleep to work early the next day). It took time away from our only evening to enjoy the area and we were disappointed. Upon returning to the room and going to bed I found I was tossing and turning and it took a bit to figure out why. I discovered there was a significant wear on the mattress in one side of the bed so it dipped down and was so uncomfortable. I was happy that the other side was very comfortable but they should be rotating the mattress to prevent wear at such a significant difference on the same mattress. The hot tub jets were not working but they still kept the water hot and available to use. The pool was a nice warm temperature so you didn't freeze if you decided to go to swim out of the building. The pool area was small but it had big windows around the area so you didn't feel so enclose like some other hotels. Staff was outstanding throughout the entire stay. Breakfast was great too. I really appreciated how they actually kept food available and kept replacing it up to the time that it actually states at the hotel. They actually went above and beyond to keep it out a bit past that time so guests who wanted to get more could. Most hotels don't do this and it takes away from the experience. The food was great too. I would say that I wouldn't choose this location as my first option in the future, but would come again if the price were right and they spruced it up a bit (with regards to maintenance and cleanliness) because of the outstanding service which is so hard to find at most hotels. less

Rooms are clean and spacious. Beds are comfy. Staff is so warm and friendly. I only visit this area on business once every year or two, but I will certainly be staying here for all my future visits. Sammy and the other wonderful ladies that work at this location were so incredibly warm and welcoming, they made me feel like family. While I am glad to be going home, I actually feel a little sad that I won’t be back for awhile. I’m grateful for their hospitality, and this will without a doubt be my home away from home on future trips. Many thanks! less