We stayed at this hotel the last weekend of June 2021. First the payment for the room was messed up by the front desk, but that was eventually corrected, but should have never been an issue to start ... more
We stayed at this hotel the last weekend of June 2021. First the payment for the room was messed up by the front desk, but that was eventually corrected, but should have never been an issue to start with. Second the room "looked" clean, but upon further looking, there were stains on both beds and the wall of the room. My wife went to the front desk, they apologized and said we can change rooms. The next room had the SAME issue with the stains on the bedding. We ended up staying in the original room. You may ask why we did not checkout, well this was the weekend on the Maytag Ironman competition and there were no rooms available within an acceptable distance of the event. My wife went back to the front desk and ask if the bedding could be changed, they stated that they doubt that would happen, because the cleaning staff would not be in until after we checked out, which was 3 days later.
Needless to say, we will never stay at this or any other Best Western Hotel in the future. This was also reported to the corporate Best Western Site. We have the supporting pictures if needed.
Front Desk staff was friendly and supportive, not blaming them this issue goes much higher. less