You won't get your room cleaned and it will be your fault!
04/07/2019 John G,
We came back to our room around 2:00 after our first night and discovered our room was not cleaned. I went to the front desk and the person behind the counter gave me attitude and said we must have le... more
We came back to our room around 2:00 after our first night and discovered our room was not cleaned. I went to the front desk and the person behind the counter gave me attitude and said we must have left the do not disturb sign on the door. Really? We had left our room by 9:00am and there were no cleaning crew on our floor. They had no one to clean the room and gave us towels. The next day, we went out by 8:30 and came back after 2:00. Hanging on our door was a do not disturb sign that was different than the one in our room (Ours was small, this one was long). Again, went to the front desk, and the same crappy attitude awaited me there. Only after I showed them the hanging sign and ours, their attitude changed somewhat. We went back out and came back early evening and magically our room was cleaned!
I agree, with other reviewers, this place needs to be cleaned. The couch in our room was filthy (they gave us a sheet to put over it!). The carpet didn't looked like it had been vacuumed in weeks. The bathtub had a non-slip surface and it hasn't been cleaned in a long time. The room was damp, and smelled bad. The outside looked bad as well. (Hey Best Western: it's not difficult to pull weeds!) If you are looking for a very dirty hotel when the front counter people will give you attitude, this is your place! less
debra k, General Manager at Best Western Benton Harbor - St. Joseph, responded to this review
I apologize for the issues you had during your stay. I would like to discuss this further with you and arrange for some type of compensation. Please call me at your earliest convenience.