Best Western Benton Harbor-St. Joseph

We arrived hopefully as we stayed in a best Western in Traverse city and was very pleased. The person at the desk was very nice we got to our room and it looked good expect the shower was leaking and was very obvious not cleaned there was dirt and other things in it and a wet dirty towel still in the shower. We went to the front desk and they moved us right away. The second room smelled like the toilet was backed up and it was gross but not overpowering. We also saw that the top bed comforter was stained, it was just on the top and we were too tired and frustrated to bring up the issues again. It was extremely loud throughout the night and some of the workers didn't wear masks and there was a lady yelling in the morning that someone stole her shoes out of her room and the cops were there and the staff just told her to calm down and handled the situation poorly. less

Lighting at the work desk was non existent. I returned to my room for the second night and found that the room had not been cleaned, absolutely nothing had been done. I had originally planned on staying 4 nights but decided to check out and drive home for the third night. When I checked out, had to wait for the clerk to show up at the desk. I complained about the room cleanliness and was told that due to COVID they are only servicing rooms daily upon request at check in, and that i should have been told that at check in. She credited my account with 10,000 bonus points, so I decided to give them another try when I returned Thrusday. I was issued a room but when I entered the room the TV was on and someone was in the bed. I returned to the front and got another room. The chair at the work table was broken, slanting forward and very uncomfortable. When I return for the next two weeks I will be staying elsewhere. less

Room was great. Expected a good weekday breakfast and there was hardly any offerings. No hot breakfast, all prepackaged. And the juice dispenser was not even working. Even the pool was closed. I wish I would've know this prior to booking the hotel...... less

We have stayed at many Best Westerns and unfortunately I have to say this was the not very good. I guess it was renovated but I don't know when , and maybe our room wasn't. Smelled very musty. Decor needs updating. The bathroom was not very clean. Shower had mold around the bottom and the shower door was not clean. The toilet was not really clean either. We had the AC fan on "continuous" but during night it kept stopping and the room would get warm and just feel stale. Hand sanitizer at front desk was empty and I didn't see anymore anywhere. This was way overpriced for the quality. Very disappointing. less

Upon check in the bathroom was not clean, sand on floor and obvious toilet wasnt cleaned. I cleaned it myself and when I went to desk to tell them and to get more towels she gave me more towels but never addressed my issue. However when I checked out a different desk person asked about my stay and I mentioned it and she took money off our bill so that was appreciated. We were in town for a wedding. Another family member had his reservation messed up and when he got there was told that there were no rooms. So they had to last minute an hour before wedding find a new hotel. But then another family member checked in after wedding and an unknown couple was ahead of them and they didn't have reservation and the desk person said we have a king room or two queens which would you like. So our other family member could have stayed there after all. The price is high for the area and especially with what was closed (example pool) and what had been limited or changed for Covid, you don't get much for the price. Thankful we did get a price reduction though. less