The Good The Bad The Ugly
27/05/2019 CHAMLK2, Grand Rapids, Michigan
First, they messed up my reservation. Glad I caught it. It took me 6 calls to get it sorted out. Demand an email confirmation if you reserve over the phone. Check in was a breeze. Room was small b... more
First, they messed up my reservation. Glad I caught it. It took me 6 calls to get it sorted out. Demand an email confirmation if you reserve over the phone. Check in was a breeze. Room was small but fine. The pool was a hit with the kids and lots of outdoor seating. Staff was rude to our group. Apparently they didn't want us using the common areas. Five dads in our group (age 50) sat in the lobby to watch a baseball game at 10pm on a Sat night and a staff member actually told them to "go to bed" because the pool was closed? They weren't anywhere near the pool. They ignored that BS. We were told we couldn't use the hotel forks and napkins after the breakfast closed? Why? We used the tables in the common area to host a small group dinner, cleaned up after ourselves, and were told in the morning that we had to take out the trash because they didn't have a maintenance guy that day. One of our guys did it because he's really nice but I was flabbergasted! A hotel cleaning person asking a guest to take out the trash??? And she was mad about it. Like she was totally in the right! We were later told they had a rowdy group the weekend before. I guess they took it out on us. Not cool. less
debra k, General Manager at Best Western Benton Harbor - St. Joseph, responded to this review
I am sorry your expectations were not met. I appreciate one of the parents taking out the trash your group left behind, because of so many bottles in the bags, my breakfast girl was not able to lift it into the dumpster.
Nothing was "taken out" on your group, in fact I had to discount 3 rooms because of the noise and disruption from the kids on your team .Again, I am sorry your expectations were not met.