Best Western Benton Harbor-St. Joseph

My wife and I and our daughter and husband and their 2 children 1 and 3 years stayed at the hotel. We had 2 rooms reserved for 4 nights and then added another one night I called the hotel three weeks before to make sure we would be able to stay in the same room for the entire 5 nights. I was told that it would be OK. When we checked in again I was told that we would not have to move.Also I told them that my wife is handicapped and in a wheelchair and needs first floor room close to the front door. On the morning of the 4th day I checked the front desk to make sure DEBORAH the manager said that we had to move.TOUGH LUCK Also my daughter's room was never cleaned yesterday. TOUGH LUCK less

My 1 star review is based on my price that I paid. Let me first say if I had paid $70 or $80 a night for this hotel I would say it would be a solid 3 star.for the $146 I paid a night I can only give this one star for that price. Our room smelled musty when we first walked in. I thought once we got the air running it would improve, but it did not improve at all over our stay. The hotel seemed a bit run down. The furniture in our room was okay. The bed was average .I've slept in better I've slept in worse. Our bathroom seemed a little old and tired especially the shower . It was an older fiberglass shower it just looked very dirty and stained. I noticed the back of our door to our bathroom had something splashed all over it that had not been cleaned . When we opened our curtains the windows were just filthy we could hardly see out. Breakfast had a lot of choices. They had eggs but they were basically rubber, there was bacon but it was paper thin. The yogurt was some off brand I've never heard of I decided to give it a try it was so bad I couldn't eat it. The only fruit they had were apples that look very old. Each day people were asking if they had any bananas and they just kept saying no yet there was a grocery store one block away. The coffee was good. I ended up with a coffee and a muffin each morning. We didn't use the pool because it stays light so long in the summer by the time we would get back to the hotel the pool would be closed which was disappointing. outside of the hotel was very weathered and in need of a facelift. Location was good it was close to restaurants and shopping and about 15 minutes to the beach. Like I said I would stay here again if the price was right but for this price, not a chance less

Spent 3 nights in the area around July 4th. This was our second visit to the hotel, and it was super busy over the holiday. We had to go to breakfast early to beat the rush. I was concerned that the hotel would be loud, but even though it was a full weekend, it was quiet. The staff worked hard to keep the rooms clean, etc. The jets on the hot tub were broken during our visit, and so we were a bit disappointed. less

We came back to our room around 2:00 after our first night and discovered our room was not cleaned. I went to the front desk and the person behind the counter gave me attitude and said we must have left the do not disturb sign on the door. Really? We had left our room by 9:00am and there were no cleaning crew on our floor. They had no one to clean the room and gave us towels. The next day, we went out by 8:30 and came back after 2:00. Hanging on our door was a do not disturb sign that was different than the one in our room (Ours was small, this one was long). Again, went to the front desk, and the same crappy attitude awaited me there. Only after I showed them the hanging sign and ours, their attitude changed somewhat. We went back out and came back early evening and magically our room was cleaned! I agree, with other reviewers, this place needs to be cleaned. The couch in our room was filthy (they gave us a sheet to put over it!). The carpet didn't looked like it had been vacuumed in weeks. The bathtub had a non-slip surface and it hasn't been cleaned in a long time. The room was damp, and smelled bad. The outside looked bad as well. (Hey Best Western: it's not difficult to pull weeds!) If you are looking for a very dirty hotel when the front counter people will give you attitude, this is your place! less

Easy check in, friendly desk staff. Clean comfortable beds. Great fully stocked breakfast with occasionally over ripe fruit. But has waffles, and hot items even up to closing. Breakfast ends earlier than Dallas at 9:00. Decent cleaning staff speaks good morning only missed room once but we slept late daily. Clean fitness room. Nice location near restaurants. Nice black-out curtains.Can hear some highway noise like other nearby hotels but close to major intersections. Big room.with desk in our double beds.The internet is a little weak and the business center is in the open lobby. The bathroom vent comes on with the light switch. We had a total of 2 trash cans that were always emptied by cleaning staff. It was peaceful with a sitting area in the center yard.. I would definitely choose to stay here again. Clean to my liking. Thanks! less