Best Western Benton Harbor-St. Joseph

Easy check in, friendly desk staff. Clean comfortable beds. Great fully stocked breakfast with occasionally over ripe fruit. But has waffles, and hot items even up to closing. Breakfast ends earlier than Dallas at 9:00. Decent cleaning staff speaks good morning only missed room once but we slept late daily. Clean fitness room. Nice location near restaurants. Nice black-out curtains.Can hear some highway noise like other nearby hotels but close to major intersections. Big room.with desk in our double beds.The internet is a little weak and the business center is in the open lobby. The bathroom vent comes on with the light switch. We had a total of 2 trash cans that were always emptied by cleaning staff. It was peaceful with a sitting area in the center yard.. I would definitely choose to stay here again. Clean to my liking. Thanks! less

Entire hotel needs a deep clean, from the carpet, to the pool and hot tub. Our room was not very clean, there was urine on the toilet seat. It made me uncomfortable with the lack of cleanliness. There were long hairs stuck to the extra blanket in the closet for the pull out bed. The room made me wish I had brought Lysol spray and wipes. Breakfast was decent and the staff was friendly. The hotel itself just needs cleaned and up kept. less

Check in was easy. The place was not in the best shape but it looked like they were working on it. The room was clean but short on trash cans and I found out why. The pool was great. The front desk staff were all very nice. The breakfast was decent but they ran out of everything hot within the first 30 minutes and they do not restock anything so plan on a continental breakfast unless you race down there at 7am. The cleaning staff person we interacted with was completely rude. I asked her a question and she ignored me. All of the trash cans were overflowing at 7am which means they hadn't been emptied at all since the day before. Later I saw the rude cleaning person complaining that she had to take care of it (I know now why there was only one trash can in our room). She was mumbling under her breath and throwing things around so everyone was stopping to watch. Either they were short staffed or she's just short tempered all the time. Not exactly the kind of people I'd want entertaining my customers. less

First, they messed up my reservation. Glad I caught it. It took me 6 calls to get it sorted out. Demand an email confirmation if you reserve over the phone. Check in was a breeze. Room was small but fine. The pool was a hit with the kids and lots of outdoor seating. Staff was rude to our group. Apparently they didn't want us using the common areas. Five dads in our group (age 50) sat in the lobby to watch a baseball game at 10pm on a Sat night and a staff member actually told them to "go to bed" because the pool was closed? They weren't anywhere near the pool. They ignored that BS. We were told we couldn't use the hotel forks and napkins after the breakfast closed? Why? We used the tables in the common area to host a small group dinner, cleaned up after ourselves, and were told in the morning that we had to take out the trash because they didn't have a maintenance guy that day. One of our guys did it because he's really nice but I was flabbergasted! A hotel cleaning person asking a guest to take out the trash??? And she was mad about it. Like she was totally in the right! We were later told they had a rowdy group the weekend before. I guess they took it out on us. Not cool. less

Hotel was clean and well kept. Front desk staff was very helpful. Unfortunately could not say the same about rest of the staff. Housekeeping was unfriendly, passed a young lady who was cleaning a room.. Smiled and said good morning.. And didn't even get a look much less a greeting. The young lady at the breakfast area was short and rude. We got to the breakfast area at 9:45 and there was nothing to choose from.. And was told what's out is out. Trash cans were over flowing.. Then heard her complaining it was ridiculous how she had to serve breakfast, wash dishes, take out trash.. As a Food Service Manager at a large University... It was unsettling to see such poor customer service.. If you advertise a meal to a certain time.. You should have the same choices if you are the first or the last customer. For me.. That makes the difference in whether we will return or not. And sadly to say.. We will not. less