Best Western Bendix Hotel

This month we went on a road trip to the Philippine's Culinary Capital, Pampanga, for a weekend indulgence of the manyaman food in Pampanga. We stayed in this hotel during our short getaway from Manila. Best Western Bendix Hotel is a 3-star hotel located on MacArthur Highway, Dolores, San Fernando, Pampanga. What makes Best Western Bendix Hotel stand out among other accommodations in the area is the fact that it is the first Green Building in Central Luzon. The property utilizes sustainable practices, among them the use of solar-assisted technologies, biodegradable materials, water harvesting systems, and low-emissivity glass windows throughout the hotel. Best Western Bendix Hotel commits to reducing carbon footprint to become a first-rate accommodation that’s not just comfortable but eco-friendly as well. The hotel is located near restaurants and supermarkets such as McDonald's, Puregold Jr., Yellow Cab Pizza, S&R Membership Shopping, and SM Pampanga. They also have a really good restaurant called Ruben which is located on the ground floor of the building. For our room, we stayed in the Executive Twin Room. A 25-sqm room with two double beds. It consists of a flat-screen television, and the complimentary WiFi has a good connection. The room features either a tile or marble floor which adds sophistication to its interiors. The bed and pillows are very comfortable as well as their blanket and duvet. A closet with a safety deposit box is available. They also provide laundry bags and complimentary slippers. Complimentary water, tea, and coffee with an electric kettle are available. Underneath is also a refrigerator (forgot to take a picture). They also provide a work desk which includes a study lamp, guest directory, alarm clock, and emergency flashlight. The bathroom has a hot and cold shower. I like that the water pressure is good. A bidet and hairdryer are available. They also provide toiletries and towels. HD PHOTOS and DETAILED REVIEW on my blog. less

Best Western would be the most suitable hotel to stay in while in San Fernando, a bit pricey for the 3 star ranking. The room is clean and decent with modern fixtures but the bathroom needs to improve in terms of cleanliness as the shower are was a bit dirty during our stay. Just like what the other reviewer said, you have to vacate your room the moment it's time to check out or they would call you non stop to get out of he room, never mind if you requested for late check out. The staff are pleasant and service is decent. The room comes with free breakfast, but not much of a choice for the selection of food that's available. less

This hotel should be the correct standards to cater to basic needs and I recommend it in this area. Staff are courteous and helpful, always ready when you need them. They should revise the ref though, wasn’t cooling enough. less

Really bad customer service. They charged me incorrectly and have yet to do something about it. It’s been two months and nothing has happened. I’ve also been trying to get updates but have not received any. Such a shame considering it’s part of a big chain. less

I checked in via Agoda at night and requested a late check out of 2pm next day. The front desk at that time checked and confirmed that my request can be accomodated and moved me to another room to make sure it won't clash with another booking. When I passed by the lobby, a front desk girl informed me I have to vacate by 1pm because they had a group booking. IT IS NOT RIGHT to tell their hotel guests to vacate when the request was confirmed earlier and change their words. No matter how many "we will take note of that" replies , Hotels should always abide of a "Pleasant Stay" motto. I did not argue with the hotel and just stated what their doing is wrong. If this Bendix Hotel can't even adhere to Best Western Hotel Chain Standards OR any Quality Standards, you can just consider a cheaper motel since those places lets you stay at the time you requested and won't take back on their word. #IhateBendix P.S I had breakfast at the hotel (included with the room) The milk in the buffet is spoiled. Do check this with your kitchen as this is a health safety issue. We did inform the buffet staff at that morning but no apologies or confirmation & rather just talking at the counters and smelling the milk. less