Best Western Bendix Hotel

I cant help but compare this hotel with others that i have stayed within both angeles and san fernando area. It’s nothing compared to the quality of service that you get from the other hotels. In other hotels, guests are greeted courteously. Front desk staff are seen fondling with their mobile phones which makes you believe that they are not prioritizing guests. less

Had our planning workshop. The Hall was spacious and airconditioning was good. Food is just right. Room is good with wifi. Location is near commercial area, beside a supermarket and fastfood restaurant. Short distance from a pasalubong center. Just across a church. Public transport is very accessible (along main highway, transport terminal just beside the hotel) No pool or gym amenities though less

My husband and I stayed here in Dec 2017 so I thought I'd give it another shot. Stay in 2017 was not that bad. I checked in March 4th, Monday. Room was ok. It just smelled kinda funky though (smelled pee). My sister said it's probably the AC (which we had a problem too). I called front desk to ask for air freshener due to that smell. Said they'll send someone to give me one. It was night time. Morning came, didn't get that air freshener at all. I was supposed to work remotely that night but my internet didn't work. Went to front desk to tell them my issues and asked if I could cancel my next day reservation and be refunded oz I need a reliable internet connection for work. No can do! I was advised to call BWI. Decided to just stay and not work next night. Second night came. Around 5 or 5:30 am, fire alarm went off. Told my sis that we need to go down using stairs. We were both shaking. Only to find out that it was a false alarm. Somebody accidentally did something or hit a button or something like that. Oh yeah, talking about AC problem, it keeps shutting off every so many minutes. I checked the remote and made sure that it was not timed and it was not. The bell man who helped us 1st day said something about the AC problem ahead of time. I told them about that too. Well, they said they checked it while I was out and about and the timer was on. It's a miracle! It's working fine! And that internet issue? They said it was their carrier who had a problem and the entire hotel was affected. Very convenient reasoning. Why don't you change your internet provider?! It's a thing in my country (Phils.), that you can't really on internet. What did I get out of all this? Nada, zit, wala, ala, zero! Only good thing about staying here is the location (not good if room is facing MacArthur Hiway) and fairly decent breakfast, though not that great. Staff is friendly too. But they can't make a decision to go above and beyond to satisfy customers needs. A typical Filipino thing. It's so sad. Very few decent hotels within San Fernando area. Wish my review helps to better the service. Maybe if I was with my husband (he's American) on this stay, they probably would've treated me better. :( less

This hotel is relatively new. Everything was clean and functioning, breakfast was decent. Stayed with my husband and 4 yr old daughter overnight as we attended some events in San Fernando. At around 1am, while we were asleep, someone was trying to open our door forcibly, even using a key card. Good thing the double lock was applied. I was awakened and of course got scared because i thought someone was opening the door. The person left and i just dismissed the incident, thinking it was a guest who mistakenly thought our room was theirs. At 2am, it happened again. This time, my husband got up and talked to the person opening the door through the door slit. He said he was doing a room check to see which rooms had guests in them. Since my husband did not see if the guy was in uniform, i called the front desk to confirm this. He said yes; they were conducting “routine” room checks every 4 hours and that their “system was not updated” so they had to check. This explanation was not acceptable for me and made no sense. In other hotels, whenever room checks were made, the attendant would typically knock and announce “room check” before attempting to open any door. And obviously, this would never have been done in the wee hours of the morning. We felt very unsafe and could not get back to sleep after the incident. What’s weird is that we had relatives in 2 other rooms and this did not happen to them. Anyway, we’re thankful that we used the second lock from the inside because i dont know what wouldve happened if the person successfully got into our room. Would not recommend this hotel to anyone. less

This month we went on a road trip to the Philippine's Culinary Capital, Pampanga, for a weekend indulgence of the manyaman food in Pampanga. We stayed in this hotel during our short getaway from Manila. Best Western Bendix Hotel is a 3-star hotel located on MacArthur Highway, Dolores, San Fernando, Pampanga. What makes Best Western Bendix Hotel stand out among other accommodations in the area is the fact that it is the first Green Building in Central Luzon. The property utilizes sustainable practices, among them the use of solar-assisted technologies, biodegradable materials, water harvesting systems, and low-emissivity glass windows throughout the hotel. Best Western Bendix Hotel commits to reducing carbon footprint to become a first-rate accommodation that’s not just comfortable but eco-friendly as well. The hotel is located near restaurants and supermarkets such as McDonald's, Puregold Jr., Yellow Cab Pizza, S&R Membership Shopping, and SM Pampanga. They also have a really good restaurant called Ruben which is located on the ground floor of the building. For our room, we stayed in the Executive Twin Room. A 25-sqm room with two double beds. It consists of a flat-screen television, and the complimentary WiFi has a good connection. The room features either a tile or marble floor which adds sophistication to its interiors. The bed and pillows are very comfortable as well as their blanket and duvet. A closet with a safety deposit box is available. They also provide laundry bags and complimentary slippers. Complimentary water, tea, and coffee with an electric kettle are available. Underneath is also a refrigerator (forgot to take a picture). They also provide a work desk which includes a study lamp, guest directory, alarm clock, and emergency flashlight. The bathroom has a hot and cold shower. I like that the water pressure is good. A bidet and hairdryer are available. They also provide toiletries and towels. HD PHOTOS and DETAILED REVIEW on my blog. less