Best Western Bendix Hotel

Firstly, I just want to thank Danielle from Reservation Department who assisted us with our booking and for being friendly as well, secondly, I really loved it the ambiance, room design, bed and pillows are comfy, buffet breakfast, relaxing view, friendly plus helpful employees. It was expensive but It was worth it! We really enjoyed our stay and will surely come back! Thank you so much and kudos to all of you! Godbless 🙏🏻♥️ less

A fairly new hotel that has a lot of good potential. I love how bright, spacious and well ventilated their lobby area is. I love how there are a lot of seating areas available too. One of the downsides for me is the mezzanine floor where buffet breakfast is being served. If you're a big group you'll have to take turns to get a table. Contrary to the spacious lobby, their mezzanine floor is too small that seems to give a cramped feeling. Banquet service definitely failed to impress us in more ways than one. Certainly needs a lot of improvement: 1. Please make sure that basics for setting up are on stock like duct tapes to ensure safety with loose wires. We had to follow up for a few times for the wires on the floor to be secured which gave us the notion that risk and safety management is not necessary for them. 2. It's never okay to leave an event without any staff on standby to attend to the client's concerns. Manpower is definitely lacking in some parts of the event. Clearing of tables took a while too. 3. We had plenty of leftover food so we decided to have it packed and guess what?they surprisingly do not have a paper bag or something decent to pack everything together. The wait staff had the brightest idea, though, to give us a used corrugated box which is not at all decent looking when we asked them how we can possibly bring more than 20 take out boxes and packed sandwiches with us. I don't know about you but it doesn't seem "hotel-like" for me. 4. I don't know if all the wait staff are trainees (because I learned some of them are) but with the service that we experienced, they ALL seem are. less

I can't remember the last time I stayed at a Best Western hotel, that is until I traveled to the Philippines. I was shocked to see the quality of this hotel, only because my experience of a Best Western Hotel was cheap and run down many years ago. This hotel is right in the middle of San Fernando and there's a church right across the street. This hotel has a coffee and pastry bar which is very good. This hotel also provides a breakfast buffet. On our second night at this hotel, we booked an in-room massage. The cost of the massage for my wife and I, was 640 pesos per person. ($12.80 US currency per person. That's $24.80 for both of us). Our massage for was 60 minutes. We tipped our massage therapists 200 pesos each. The quality of the massage was excellent. I recommend getting a massage during your stay. less

We stayed overnight in this centrally located and still fairly new Best Western. I'd say the place is promising but maintenance work needs to level up (our room key couldn't power up the room and we had to call the frontdesk, apparently the master power switch needed to be kept on sans use of our key; water from the shower would flow into the rest of the bathroom so caulking would help).Strong suggestion too to bring some local flavor into the breakfast, this being the vaunted culinary capital.All that said, I wouldn't mind checking in here again.It was a comfortable stay (had adequate room to work with strong wifi) and the staff members were helpful in the midst of the kinks. less

This is a new hotel in San Fernando that opened in July 2017. It's a cozy boutique hotel. Room is comfortable with fluffy pillows and sheets, likewise the towels that were in the bathroom. Hygiene kits are provided together with slippers. The entire ambiance is rustic and extremely homey...this, together with the extremely attentive staff, makes one want to stay longer in the hotel. :-) There is a quaint coffee shop where you can get your quick coffee fix. In our case, buffet breakfast came with the room. Options for breakfast are ample, not a lot of options but with 48 rooms, one should not expect too much in terms of options but the quality and taste of the food makes up for it. One will feel so full, that in my case, I had lunch around 1:30 in the afternoon since I was still full from their yummy breakfast. :-) The hotel is so clean and rustic decor, really cozy! It's neighbors are Puregold (in case of emergency supplies), the Our Lady of Sorrows Church is right across. The shuttle to SM Pampanga and Robinsons Pampanga are just a few steps away. Though the hotel is on the main road, we did not experience any noise from the street. Though our neighbor the next day was quite noisy. I am not sure if it's because their voices were really loud. This is an ideal hotel for business people or small families who would want an intimate, relaxing place to call home in Pampanga. less