Best Western Bendix Hotel

This hotel is relatively new. Everything was clean and functioning, breakfast was decent. Stayed with my husband and 4 yr old daughter overnight as we attended some events in San Fernando. At around 1am, while we were asleep, someone was trying to open our door forcibly, even using a key card. Good thing the double lock was applied. I was awakened and of course got scared because i thought someone was opening the door. The person left and i just dismissed the incident, thinking it was a guest who mistakenly thought our room was theirs. At 2am, it happened again. This time, my husband got up and talked to the person opening the door through the door slit. He said he was doing a room check to see which rooms had guests in them. Since my husband did not see if the guy was in uniform, i called the front desk to confirm this. He said yes; they were conducting “routine” room checks every 4 hours and that their “system was not updated” so they had to check. This explanation was not acceptable for me and made no sense. In other hotels, whenever room checks were made, the attendant would typically knock and announce “room check” before attempting to open any door. And obviously, this would never have been done in the wee hours of the morning. We felt very unsafe and could not get back to sleep after the incident. What’s weird is that we had relatives in 2 other rooms and this did not happen to them. Anyway, we’re thankful that we used the second lock from the inside because i dont know what wouldve happened if the person successfully got into our room. Would not recommend this hotel to anyone. less

This month we went on a road trip to the Philippine's Culinary Capital, Pampanga, for a weekend indulgence of the manyaman food in Pampanga. We stayed in this hotel during our short getaway from Manila. Best Western Bendix Hotel is a 3-star hotel located on MacArthur Highway, Dolores, San Fernando, Pampanga. What makes Best Western Bendix Hotel stand out among other accommodations in the area is the fact that it is the first Green Building in Central Luzon. The property utilizes sustainable practices, among them the use of solar-assisted technologies, biodegradable materials, water harvesting systems, and low-emissivity glass windows throughout the hotel. Best Western Bendix Hotel commits to reducing carbon footprint to become a first-rate accommodation that’s not just comfortable but eco-friendly as well. The hotel is located near restaurants and supermarkets such as McDonald's, Puregold Jr., Yellow Cab Pizza, S&R Membership Shopping, and SM Pampanga. They also have a really good restaurant called Ruben which is located on the ground floor of the building. For our room, we stayed in the Executive Twin Room. A 25-sqm room with two double beds. It consists of a flat-screen television, and the complimentary WiFi has a good connection. The room features either a tile or marble floor which adds sophistication to its interiors. The bed and pillows are very comfortable as well as their blanket and duvet. A closet with a safety deposit box is available. They also provide laundry bags and complimentary slippers. Complimentary water, tea, and coffee with an electric kettle are available. Underneath is also a refrigerator (forgot to take a picture). They also provide a work desk which includes a study lamp, guest directory, alarm clock, and emergency flashlight. The bathroom has a hot and cold shower. I like that the water pressure is good. A bidet and hairdryer are available. They also provide toiletries and towels. HD PHOTOS and DETAILED REVIEW on my blog. less

Best Western would be the most suitable hotel to stay in while in San Fernando, a bit pricey for the 3 star ranking. The room is clean and decent with modern fixtures but the bathroom needs to improve in terms of cleanliness as the shower are was a bit dirty during our stay. Just like what the other reviewer said, you have to vacate your room the moment it's time to check out or they would call you non stop to get out of he room, never mind if you requested for late check out. The staff are pleasant and service is decent. The room comes with free breakfast, but not much of a choice for the selection of food that's available. less

This hotel should be the correct standards to cater to basic needs and I recommend it in this area. Staff are courteous and helpful, always ready when you need them. They should revise the ref though, wasn’t cooling enough. less

Really bad customer service. They charged me incorrectly and have yet to do something about it. It’s been two months and nothing has happened. I’ve also been trying to get updates but have not received any. Such a shame considering it’s part of a big chain. less