Best Western Beausejour

Another stay at this hotel that we love. They now have two brand-new suites which are spacious and elegant, that makes the stay even more enjoyable. The service is always absolutely perfect from start to finish and we just felt like in a cocoon. Everything clean and quiet as we like. Perfect. less

we have stayed here on two occasions two different years. Rooms vary in size so just be clear what you require. We stayed in one of the smaller rooms once and honestly it is what you might expect in Europe. Very clean, very compact.. What comes to mind, quickly however is the excellent customer service. The staff works very hard. some do "double-duty" to keep the place going. They have on both occasions been exceptional. Second time there, I was a bit under the weather. We came in a bit late for lunch but the staff made sure I had some hot soup and a superior salad. While husband was at confession, I took a break in the front sitting area. Staff came over with tea for me and asked if I needed assistance. We plan in 2019 to return and will certainly stay here and have at least a meal here. less

Extremely rude breakfast staff ruined our stay. Our room was very small, it was like a double bed in a single room. Upon arrival at breakfast at 9.20 am the staff lady greeted my wife and I with a hard look at her watch as if to indicate we were late for breakfast but breakfast was until 10am so we arrived in plenty of time! She did not say good morning, she was extremely rude and she reluctantly brought us to our table. When we went to the self service cereal counter there was only one bowl of cereal left, we asked the lady for more but she said there was none. This should not happen in any hotel, completely unacceptable. When you pay for breakfast , you expect the breakfast options to be available. It was very clear that the breakfast staff were trying to clear the breakfast counter early. As we got no cereal , we then ordered our hot food but once again there was not enough toast, only 2 slices......we asked for more and again with disgust and a stinking attitude the lady reluctantly got us more toast. As we tried to eat our breakfast there was another lady clearing tables and in doing so she was purposely making as much noise as she could. There was plates banging every second, even another guest on the table next to us jumped with the fright of the banging that was going around us. The 2 staff members were completely unprofessional and we could not enjoy our breakfast as they were on a mission rush us out. Then the air conditioning was put on , another way to get us out of the room, it was a damp day in Lourdes and there was no need for the air con. Then at 9.50 am as we just put down our cutlery , the lady said your finished breakfast and a man came over and took our plates away in a flash, again we felt that we had to leave the breakfast room before we had a chance to swallow our last bite. We decided the next day to have breakfast in the train station, a much more enjoyable breakfast away from unpleasant, unhelpful rude staff. Your staff need to be retrained in customer service and learn to be respectful to all customers no matter what age or nationality the customer is. We will not be recommending your hotel to fellow travellers. less

I am forced to put a terrible review because I was shocked by the attitude of the owners. The waiter inadvertently poured the whole glass of red wine on the table, covering myself and my 20-month baby (heads and t-shirts). Let's be honnest, these things happen and the trainee-waiter immediately burst into tears (it was the second time of the day, we learnt) Everybody at the table and even neighbouring tables comforted him. It is annoying but it happens. What shoked me was that we were never offered anything in compensation. They never proposed anything to clean our shirts so we had to cope by ourselves. We were not offered any rebate on the bill and even worse, we were billed for the glass of wine and a dessert we never had!! Come on guys! We are in a touristic place and you have a decent restaurant. But this is unacceptable. less

Positive: Absolutely everything! This was a last-minute booking change, and after seeing the property we immediately opted for another night. Small, but very tasteful room with a big terrace, absolutely gorgeous food in the restaurant - perfect!! The proximity of the train station is no problem at all, on the contrary. Negative: Really, there's nothing to write here! Currently, on-site charging possibilities for electric cars are not offered, but the very friendly General manager, Mr Martin, informed us that this would shortly change. For the time being, a public charging station is situated only a few meters away. less