Terrible Breakfast Experience
27/09/2018 noelfitzpatrick1, Dublin, Ireland
Extremely rude breakfast staff ruined our stay. Our room was very small, it was like a double bed in a single room. Upon arrival at breakfast at 9.20 am the staff lady greeted my wife and I with a har... more
Extremely rude breakfast staff ruined our stay. Our room was very small, it was like a double bed in a single room. Upon arrival at breakfast at 9.20 am the staff lady greeted my wife and I with a hard look at her watch as if to indicate we were late for breakfast but breakfast was until 10am so we arrived in plenty of time! She did not say good morning, she was extremely rude and she reluctantly brought us to our table. When we went to the self service cereal counter there was only one bowl of cereal left, we asked the lady for more but she said there was none. This should not happen in any hotel, completely unacceptable. When you pay for breakfast , you expect the breakfast options to be available. It was very clear that the breakfast staff were trying to clear the breakfast counter early. As we got no cereal , we then ordered our hot food but once again there was not enough toast, only 2 slices......we asked for more and again with disgust and a stinking attitude the lady reluctantly got us more toast. As we tried to eat our breakfast there was another lady clearing tables and in doing so she was purposely making as much noise as she could. There was plates banging every second, even another guest on the table next to us jumped with the fright of the banging that was going around us. The 2 staff members were completely unprofessional and we could not enjoy our breakfast as they were on a mission rush us out. Then the air conditioning was put on , another way to get us out of the room, it was a damp day in Lourdes and there was no need for the air con. Then at 9.50 am as we just put down our cutlery , the lady said your finished breakfast and a man came over and took our plates away in a flash, again we felt that we had to leave the breakfast room before we had a chance to swallow our last bite. We decided the next day to have breakfast in the train station, a much more enjoyable breakfast away from unpleasant, unhelpful rude staff. Your staff need to be retrained in customer service and learn to be respectful to all customers no matter what age or nationality the customer is. We will not be recommending your hotel to fellow travellers. less
Hotel-cmanager, Manager at Best Western Hotel BeauSejour Lourdes, responded to this review
I am truly sorry to hear about your negative experience with us.
Please accept my sincere apologies.
I wish you had reported the issue at the breakfast immediately.
My team members and managers are always available at the reception.
I also want to state that we offer a wide selection of room categories of different sizes ranging from a single room to a double comfort room.
I would appreciate if you could contact me personally so that we can discuss this matter further.
Once again, all my apologies.
Martin, General Manager