The claim is 100% no smoking on the facility. I've been to the island several years in a row from 2017 for an annual event. The first year was okay, standard Best Western fare and I used my points. 2018 in spite of the "100% no smoking" policy the room smelled like smoke when we arrived, we moved to a different room and all was okay. In 2019 we saw several people walking their dogs into the building through the hallway entrance. 2020 we needed to be moved due to heavy smoke in the room, and during our stay multiple times we informed staff not just of smell of smoke in the hallway, but smoke visibly coming out of people's rooms. The attendant came up, saw that there was a "do not disturb" sign on the door and said they couldn't do anything.
2020 after talking with the attendant multiple times I left a message for the hotel management while I was there but got no response, so also left a negative review on another site and got a response of "what do you want us to do?" I want them to actually enforce their policies.
It's time for the 2021 event (despite covid, ...) so I felt like leaving this review as I look for other hotels on the island. While the site is cheap and otherwise fine, they've convinced me to stay elsewhere. less