Location Is Good, Condition is Awful!
08/10/2018 Juliene18, Reno, Nevada
We just spent the weekend in Santa Barbara at the Beachside Inn and arrived to a room with sawdust and particle board all over the floor, it smelled like musty socks, the room was about 67 degrees and... more
We just spent the weekend in Santa Barbara at the Beachside Inn and arrived to a room with sawdust and particle board all over the floor, it smelled like musty socks, the room was about 67 degrees and the heater wouldn’t work. There were no extra blankets anywhere, (none in the closet made of painted particle board) and the water in the 1969 shower wouldn’t get hot for 10 minutes. The furniture was all mismatched and the mattress was old and lumpy. After telling the front desk about it the next morning, she just reprimanded me for not calling down to the front desk at 11:00 pm to have maintenance come to the room to fix it. I told her that we had been driving for nine hours and all we really wanted at that point was a clean, warm room, not some guy trying to fix the little wall unit heater. The bathtub was dirty and rusted and the toilet was in this tiny space with a door that was about the size of a phone booth. Seriously, you had to close the door to get to the toilet, literally go in sideways, step over the toilet with one leg, lean back, then shut the door.
The VIEW from the overpriced Harbor Side room was very nice but certainly didn’t make up for the condition of the room. They do serve a nice breakfast that comes with the price of the room, but I’m afraid it was too little too late. less
BeachsideGM, General Manager at Best Western Beachside Inn, responded to this review
We are sorry to hear your recent stay with us did not meet your expectations. We appreciate your feedback regarding the issues you encountered and will work to improve our guest experience and address this with our staff. As you can see from our reviews, this is not an example of a typical stay. We hope you give us another chance in the future to make it right. - Best Western Hotels & Resorts