Would not recommend
06/09/2019 retxab, Kidderminster, United Kingdom
Stayed here one night after a long day on the road, arrived late evening approx 10pm. Just wanted to go straight to bed. Arrived at our room, got changed, went in to bathroom to have a wash and clean ... more
Stayed here one night after a long day on the road, arrived late evening approx 10pm. Just wanted to go straight to bed. Arrived at our room, got changed, went in to bathroom to have a wash and clean teeth to find mouldy shower curtain, mouldy tiles grout and the fake wood panelling peeling off. We then pulled the sheets back to find the sheets had not been changed, you could see where the previous person had lay, the sheets were even darker over the area, it was disgusting. We were so exhausted and it was now coming up to 11pm that we just had to lie on the other sides of the beds. We did not have the energy to go down to reception and move room. The pictures on the website look so inviting but are so misleading. less
BeachsideGM, General Manager at Best Western Beachside Inn, responded to this review
Our sincerest apologies for your unpleasant stay with us. We did find a stained shower curtain, as well as a little grout that needed some cleaning, but we are pleased to say, no mold is or was present in the room. We are confident the sheets were changed, but since we do not iron/press our sheets they may seem slightly wrinkled if not pulled tight enough when making the bed. We are sorry you felt so uncomfortable, but please know everything you mentioned has been addressed and corrected.
Thank you for bringing a few of our deficiencies to our attention. It just makes us want to work harder. We might have gotten a bit complacent while dealing the busy summer here in Beautiful Santa Barbara.
HJRobbins - GM