Horrible customer service.
The young man Thaddius working the front desk had no customer service at all. He was very unfriendly and not welcoming. BESIDES THAT HE GAVE US KEYS TO OUR ROOM WHO HAD ALREADY BEEN ASSIGNED TO ANOTH... more
The young man Thaddius working the front desk had no customer service at all. He was very unfriendly and not welcoming. BESIDES THAT HE GAVE US KEYS TO OUR ROOM WHO HAD ALREADY BEEN ASSIGNED TO ANOTHER FAMILY. We contacted customer service and he hung up on them several times while on hold with them. We had three coupons that were issued through the customer services and he simply told us he did not know how and could not honor them we would have to call his manager on monday. As we were leaving we overheard that he had to move the other family three times. We were there for a nice gettaway and it put a sour start to our vacation. less
BWBayouInn, General Manager at Best Western Bayou Inn, responded to this review
I want to start off by saying, I do apologize for the inconvenience upon your check in. We thrive for excellence at our property and I speak with the young man personally about ths incident. Your travel card was added to your room the day of check in and we can forward you a copy showing if need. If you would pleace give the GM a call at the hotel.