Great location, average room
07/01/2017 kaysey66, California
The Best Western is an older property that apparently had some recent hurricane damage. The staff were all very helpful and friendly, location was perfect, walking distance to lots of attractions, and... more
The Best Western is an older property that apparently had some recent hurricane damage. The staff were all very helpful and friendly, location was perfect, walking distance to lots of attractions, and the view from the upstairs (shared by all) balcony was lovely.The room was ok, a bit cramped but it had all we needed . The bathroom, however, was small, dingy, shower head was very high up and non adjustable so my hair (and some of the floor) got wet unintentionally. There was no electric outlet in the bathroom, not much space on a small sink.There was no place to hang up towels .We stayed for 2 nights and on the second day we returned to find the bed not made, garbage still in the room several wet towels still on the bathroom floor.(no place to put them) I asked a housekeeper for some towels which she brought into the room but did not take garbage or dirty towels. AS we were going out for dinner we stopped at the desk and asked that the garbage be removed. Upon our return, the garbage was gone but dirty, wet towels were still there, bed not made. On checkout we mentioned this to the front desk. They were very apologetic and did not charge the parking fee. which we appreciated. Other than this we enjoyed the stay and the location. less
TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for your feedback. I will be sure to discuss this with housekeeping directly, as we strive to make sure every guests' needs are met. The confusion may have been that they were only doing what you had requested, and did not want to service your room fully without permission. Otherwise I'm sure the team would have picked up the towels and made your bed as they do in all of the other guest rooms. If you ever need anything always feel free to reach out to the front desk and request it, we always have someone here that can help you.
See you next time,