Lovely hotel & staff
13/06/2019 Carolyn M, Aberdeen, United Kingdom
First visit to this area, & our choice of this hotel was based on a stay in a Fort Worth BW a few years ago, & a very good choice it was indeed. All the staff were polite, friendly (everyone said hel... more
First visit to this area, & our choice of this hotel was based on a stay in a Fort Worth BW a few years ago, & a very good choice it was indeed. All the staff were polite, friendly (everyone said hello when our paths crossed) & efficient, & the overall feeling was that they would do anything to help. Location very quiet, in a nice spot. Not too much on the doorstep yet, but the general area looks like it is undergoing some expansion. Breakfast was pretty standard for this sort of establishment, & could perhaps get a little 'same-y' if you were here for a week, but fresh juices on offer, very good coffee, & a small selection of fresh fruit & pastries, plus the usual sausages/bacon/eggs & a selection of cereals & yogurts - a nice touch to have complimentary juices & coffee/tea on offer all day & into the early evening.
Room was large (to us Brits anyway!) & the bed was very comfortable indeed; we had all the furniture & storage space we needed, & there was a fridge & a safe in our room. Only issue was poor WiFi, so weak my husband's iPad access was sporadic & my laptop's non-existent! However, I made use of the Business Centre when I needed to, & if internet access had been vital, every cafe & restaurant we went to offered WiFi, so not a big deal for us at all, but worth mentioning as everything else was so spot-on. Could not believe how inexpensive our 2 night stay was given the hotel itself & the excellent customer service. less
mgr44646, General Manager at Best Western Bastrop Pines Inn, responded to this review
I am thrilled to hear that you had an excellent and comfortable experience . Appreciate your feedback and your compliments for the hotel and the staff. I am sorry you had poor WiFi on your devices. The issues with the WiFi have been resolved. Thank you for staying with us and for your loyalty to BW. We hope to see you on your next visit to Bastrop.