I used to love this place when it was a Menzies hotel.
On 28th March I attended a charity event. The organisers had paid for the function room, and for a dedicated barkeep.
On arrival, the room was not only dusty and run down, but the hotel had failed to put out the tables as per the plan. This necessitated the event organisers and early arrivals having to organise this for themselves.
Then onto the dedicated bar. There has clearly been no investment in this facility. There isn't even a soft drink trigger supply. The soft drinks were supplied from lukewarm bottles, at an eye watering price.
Despite having paid for a dedicated barman, he kept disappearing. Transpired that he was being expected to cover more than one job. Unacceptable!
This event was being run to raise money for a small charity. They can ill afford to pay good money for poor service and disinterested staff.
It seems that the bedrooms are in the process of being refurbished. However I was confronted with a large patch of mould on the wall next to my bed, right by my head. Hardly healthy or wholesome.
A hotel can redeem itself in how it deals with reported problems. Not so in this case. When I mentioned it on checking out there was not one word of apology, we were just told that a note would be made in the maintenance book!
This was by far the worst visit ever to this Hotel. They have failed to do the right thing to the event organisers nor several paying guests.
Best Western, pull your corporate act together and rectify this situation. less