NOT Disabled friendly /and very noisy / NEVER AGAIN
23/08/2015 jules893, Leeds, United Kingdom
Just got back home from here went with national holidays and we was told it had a lift .We went with a man who has learning disabilitys and is also disabled when we got our keys we was told we was on ... more
Just got back home from here went with national holidays and we was told it had a lift .We went with a man who has learning disabilitys and is also disabled when we got our keys we was told we was on the second floor , we went and looked for the luft , we found it but it was out of order and had been for 2 weeks , we went back and explained that we needed a ground floor room then , sorry no downstairs rooms we was told , we explained this man could not do the stairs but they did not seem bothered , evenually we got a room one floor up , the stairs where very steep and hard we was so worried he was going to fall and this man is in his late 70s . To be honest i was disgusted he could not have a drink in the bar on the evening due to us been worried he would fall on the way up stairs so this spolt his weekend away . There was a wedding party on too and the music was so loud till around 3am so we hardly slept , the hotel was so hot too and water coming out of the taps was boiling, the room was clean and tidy though , beds too high and very hard . Food was good though very nice evening meal and breakfast but still woulď not go back here. less
Nicholas B, Manager at BEST WESTERN Barons Court Hotel, responded to this review
Thank you for your review,
I was very disappointed to read your comments, as explained when you arrived we had made your tour company aware of the out of order lift two weeks running as they had highlighted your booking.
The room that we moved you too was a newly refurbished room which you were the first guests to sleep in, his been my disappointment at your comments as the beds were brand new orthopaedic silent night beds with a double depth sprung mattress which are top hotel beds.
I can only apologise again as we did attempt to solve the issue before it occurred and I suggest you go back to your tour operator who failed you on this occasion.