Customer Service On Point!
The hotel was average, average room, beds etc. We weren't looking for fancy, but we didn't want to stay anywhere bad either. I know there were suites available, which were offered but not pushed at ... more
The hotel was average, average room, beds etc. We weren't looking for fancy, but we didn't want to stay anywhere bad either. I know there were suites available, which were offered but not pushed at us, but we just needed the room for a night so we were just looking for normal and average. It was slightly above average, as it had a microwave and mini fridge in the room, which was unexpected. But what led me to writing review was how personable, friendly, and helpful the manager Tom Patel was, that checked us in. He was outstanding and asked what we were in town for, and we talked about things around the area and all of that. He went above and beyond most hotel front desk people need to and was super welcoming and friendly, and not pushy about the suites he offered that were also available. It was nice after a long day of hiking and running around to have such a friendly, warm person checking us in and making small talk about the area and asking us later about the room and if we needed anything. Great guy! less
Hotel Manager, General Manager at Best Western Baraboo Inn, responded to this review
Thank you for taking time to write a positive review about your recent stay at our hotel. We are glad that you enjoyed service provided by us at Baraboo Inn. We strive to get positive review like this. We are happy to hear that our team went above and beyond during your stay to help you. We can't wait to welcome you back on your next visit to Baraboo. Thank you for staying with us.