Best Western Banbury House Hotel

The staff were lovely and I would have liked to have given a higher mark for that reason but the rooms were so poor. When we arrived we were put on the second floor ( no lift ) I have a disability so when we realised how difficult it would be for me I asked if we could be moved to a ground floor room. The receptionist was so helpful and kind and sorted this out straight away. The first room we were given made me want to cry. It was so small and dark and really dated. The carpets were old and the bed had seen better days. Second room was an improvement but still not up to what I’d expected. The entrance to this hotel is splendid as was the bar and restaurant but the rooms were a massive shock. Will not be going back unless the rooms are seriously updated. less

We are a friendship club from Battle in Sussex and 44 of us stayed in this hotel for the week. From the outset the staff were welcoming supportive and worked hard to make our stay a success. Porterage was spot on, the food was good, the rooms were pleasant and met our expectations.There was proper beer in the bar and the public areas of the hotel were light and airy with up to date decor.Throughout our stay the, well led, young team in the restaurant were pleasant hard working and did everything with good humour. Most important of all, the staff helped us happily whenever we needed it and showed that they really wanted us to have a good experience during our stay. They certainly succeeded in that and we wish to thank them for all that they did.This Hotel deserves to do well and We would certainly go there again. less

A combination of soft old mattresses (that ones that can destroy a night of sleep). A smelly old room with poor quality of amenities and not very clean. I stayed at hostels with much better quality of service and cheaper. less

On arrival staff were very helpful. Especially on helping me park coach for night. Bit of a task getting coach to rear of hotel. My room was very nice, food excellent. Overall, nice hotel. Couldn't wish for better staff full credit to all of them. A huge thank you to the lady who helped me sort out my coach. I believe she was the duty manager. Also a huge thank you to the young lady for putting out cones. So I could put coach in car park. Tony redwing coaches of North Kent less

We stayed one night and enjoyed the hotel and breakfast the next day. We walked into town and had dinner (five minutes). Overall, the building is in a good spot, there's plenty of parking, and the experience is worth the price. less