Best Western Banbury House Hotel

Horrible experience at this hotel. Poor staffing with many having a language barrier. Very tired hotel in desperate need of a refit. We were given pint glasses for out gin and tonic and e bar man fifth know what brandy was and tried giving my friend various other drinks. Parking is very overpriced at £20 a night especially when is is advertised as valet service but you end up parking the car yourself as the porter gas gone home at 8:00pm. This hotel is well priced because it is desperate. I would recommend spending a little extra per night and get a much better hotel, service and experience. I will never return here and would prefer to sleep in my car than this hotel. less

I have just returned from leading a group holiday staying at Banbury House. The food was very good, waiters excellent, the reception welcoming and helpful and the bedrooms spotless. Nothing was too much trouble. Thank you. less

We booked in for a significant birthday away from home for two nights. Fortunately Google Maps was spot on as without it we would not have found the hotel. Georgian shell well fitted out in a modern style. As Best Western loyalty scheme members we got an upgrade to what was termed a suite. Actually a large room, goodness knows what the ordinary rooms are like. Decor was very tired with wallpaper splitting and curtains not matching. Furniture was not working for occupants neither suiting business or tourist travelers. NO FRIDGE unlike other BW houses. Our request and their promise to make our stay special had not been transmitted to the duty staff. Initial occupation of the room was a struggle. However, the Portuguese duty manager and his wife rescued the situation. After that they got into their stride. Bed that felt soft was actually a great nights sleep. Breakfast was cooked to order- a real rarity these days. Scrambled egg was far too salty though. The hotel is the only one in "town " as the others are on the ring road serving business travelers. Well located and 10-15minutes walk from the town centre. We elected to have dinner in the hotel on the second night as Banbury is not blessed with a great restaurant scene. Small menu well cooked and presented. Overall a very pleasant stay after the shaky start. less

Spent many nights here. Staff are friendly and professional. Restaurant was not as good I one would hope, small portions and just not as good as it should be. Room was OK clean and bed was very comfortable. The parking can get busy, but never went without a space. Not a flagship best western but it's OK. Tip to the owner, go to the best western at Buckingham, look at the salads and hot meals....the service and quality.... You can learn a few tricks here. less

We stayed at this hotel for 3 nights whilst motogp was on. The hotel is very well situated to get to Silverstone. It takes about 20 minutes to get there...maybe longer to get back! It's located in Banbury town centre and all shops, pubs and restaurants are in walking distance. The hotel has a very friendly feel to it...from the ladies on reception to the staff behind the bat to all the waitresses at breakfast, the service was excellent. We ate at the hotel on one of the nights and found the food really nice. Breakfast is amazing. Cereals and pastries are buffet service but everything else is ordered from the extensive menu and cooked freshly. I suppose my only niggle would be the room. It was fine...lovely and clean and reasonable size but I'd say it's in need of an update. The bed was a bit squidgy for my liking. Apart from that it was perfect and we won't hesitate to come back again next year! less