Best Western Banbury House Hotel

This is the second time I have stayed here. Although outside looks a very old building, inside is something different. The lobby area and bar is very modern. We stayed in the Cherwell Suite, which is a lovely room. It is a nice, spacious room with a modern touch and a bay window. Despite the signs of damp in the bay window, the room was very warm. The wi-fi can be a bit slow at peak times, but it did the job. Although our room was very modern, from looking at pictures it seems that some of the rooms would need updating as they look quite outdated. The staff are very friendly here, in particular Naomi on Reception. Both stays she has been on duty and her attitude towards guests is fantastic. If only more hotels could have a Naomi! Being a hotel manager myself, this hotel ticks all of my boxes.We will definitely return. less

Great place to stay as long as you don't have mobility problems. No lift...difficult to carry heavy suitcase up and down two flights of stairs.Help has to be asked for. Otherwise it was a very pleasant place to stay with handy car park (Steps up, no ramp) .Large comfortable room, dated but clean. Good breeakfast. Easy to walk in to town. less

Stayed for a weekend with a wheelchair user who was excluded from all activities. Dining room, breakfast room, bar and reception, car park and even access to the bedroom did not comply with the Equality Act, which has been law since 2010. No personal evacuation plan agreed, and even then it would have to rely upon assistance in using a non-compliant ramp far steeper than the 1:12 minimum. The person who accompanied the wheelchair user gained back injury in the many attempts to get out i and of the hotel to the bedroom. The hotel staff were very friendly and did the best they could to accommodate the situation, however it was clear on their faces that they were struck by the impossibility of many of the tasks. The wheelchair user's weekend away was ruined and I would be very surprised if the hotel didn't often more than a 100% refund and a promise to make the hotel more accessible within the next 12 months. In doing so perhaps the hotel could employ that same wheelchair user to audit any changes and advise upon progression of improvements to the hotel. less

Decent hotel near the town centre and about 20 minute walk from the station although there are bus stops nearby. Just a shame that it rained everyday! Hot water boiler broke down and nobody knew until I asked why I had no hot water but it was fixed with an hour. less

Me and my friend stayed here for one night and I wasn’t expecting anything amazing. God was I shocked when I walked in the reception!!! It is so well decorated and the staff were amazing and sooo helpful. Our room was a little dated but that didn’t bother us based upon the prices we paid. All the staff wore smiles, even the cleaning staff!!! The beds were seriously comfy and bathroom was lovely and equipped with towels and bath mat. I really couldn’t find a fault with the room. In the morning we went for the inclusive breakfast and it was delicious, the nicest bacon I’ve ever tasted!!!! We walked in and instantly greeted with a smiley waiter who asked us if we were here for breakfast and were seated immediately!!!!! We had tea and toast and a cooked breakfast and it was delicious. We stayed for Easter weekend and we even got an Easter egg from the staff for us to take home, as did everyone else in the restaurant!!!!!! I’m so happy with the service I received and definitely recommend to anybody. The bad reviews should be ignored. less