Best Western Banbury House Hotel

This hotel was perfectly located for a family Christmas visit the room was quiet comfortable and the staff were very helpful great breakfast as well Would recommend for anyone who wants a nice budget friendly hotel less

This is a great hotel apart from the problem parking. The staff are excellent but I have had a few niggles the last two times we visited. Firstly the ground floor rooms at the back are noisy. I was in room 5 and kept awake all night by the sound of some machinery I could not identify. I wrote to the manager but got no reply. We stayed again this week in a suite which was first class. However I could not get to sleep again because there was a function and a loud band. The problem is the excess bass amplification. Without this we would have heard nothing. Hotel managers never understand about this noise and are reluctant to force bands to turn it down for fear of upsetting other guests. But if I can't sleep, what's the point of going there? The next morning we had an excellent cooked breakfast (they are always very good) but when we tried the pastries, discovered they were at least a day old. Hard and tasteless. It was a Sunday, so we can only surmise they had been delivered the day before. This is inexcusable, when one can take croissants and other pastries from the freezer and cook them to perfection in 18 minutes. You would have thought a hotel of this calibre charging up to £130 or more for a suite could manage this. I agree about the creaking boards - they should be screwed down not nailed. Memo to management next time the carpets are taken up! less

Not a lot to say. Not worth the cost. The floors creaked more than a nursing home full of geriatrics. The view was a flat roof looking over nowhere. I was the only one in the restaurant for dinner. The kettle in the room was broken so that it didn't turn off....which meant the handle became too hot to hold. To be fair I did tell the receptionist who called to have it replaced immediately...for the next guest. Way over valued and very tired...a bit like Banbury. less

Really bad customer service from this hotel. I drive an electric car. Had 3% charge with child in the car. Was told I was only allowed to use the type 2 charger if I was a customer. There was no one using the charger!!! Asked if I cd buy breakfast or a coffee whilst charging and was told they wd charge me £20 if I was just there to charge my car. Appalling. Thankfully made it to Morrison’s to charge on 0% and in Turtle mode and charged there. Disgusted by the man on their reception desk. He sd be ashamed of himself. A man with no heart. less

3 of us came here for a weekend stay to celebrate our nephew's birthday. Room 144 is a large, well equipped room with an iron and ironing board, tea and coffee making facilities, an in-room safe and a suitcase stand. There is a large, comfortable bed with adequate bedside lighting and bedside cabinets. There are plenty of hangers in the wardrobe and the large bathroom has an in bath shower with a non-slip bath mat. The tap for the excellent shower is very sensitive and a very small turn changes the water temperature from much too hot to cold. Make sure you have the water temperature stabilised before you get into the shower, it's awkward to adjust once you're in the shower. There is a reasonable amount of storage space. Our room was an awkward walk along corridors and up and down stairs to reach and as others have said, it wouldn't be a great hotel if you have mobility problems. All the staff were excellent, very friendly and helpful!. Breakfast offered a good range of juices, fruits and yogurt, cereals and cooked items. Janet, Nikki and Josh were very busy serving cooked items so there was a bit of a wait, but the food was hot when it arrived rather than lukewarm as you often get in a buffet. less