Best Western Banbury House Hotel

This was not my first stay here. Absolutely fantastic the staff were exceptionally polite couldn't do enough to help. The modernisation of the public area's fantastic, bedrooms need a little updating but are very clean, and well equipped. less

This hotel is on a very busy noisey road, so when I checked in I asked if it would be possible to have a quiet room. The receptionist immediately snapped back "did you request one when you booked" ? I pointed out that when I booked the room I wasn't aware the hotel was on a main road. After some huffing I was passed a key and assured this was a very quiet room. Well, if this was a quiet room the others must have been as noisey has having a bed on runway number 1 at Heathrow airport. My room was right against the road at the front. I couldn't be bothered to walk all the way back to reception to be asked to be moved . . . what feels like a 10 minute walk through a maze of corridors. The room was dusty and very dated. The hotel is very tatty and dated. Carpets are all thread bear. At breakfast I arrived at 0650 to be told, sorry snapped at, that chef doesnt start until 7am and she, the waitress, would not take my order. The room was full of men in suits all tapping their fingers waiting for the. Lock to hit 7 and the waitress who was milling around to take their order. This hotel does not do service or anything else particularly well. For the money they charge it represents very poor value. But I guess they thrive on the la k of competition. In future I will be staying at the Premier Inn. less

The room was small. The bed was too small for a double. It was also too soft for my taste, I think the springs were collapsed. Be aware that there is no lift. The reception staff weren't good. We booked a double, we only got one key card. I asked for another but was told "People often don't return them and they are expensive so if you can manage with just one, we would appreciate it". We often book Best Western because they are usually reliably good. We will be staying somewhere else on our next visit to Banbury less

We use this hotel when attending family gatherings nearby. There appears to have been a wholesale redecoration, with a nice new bar on the main floor, and better carpeting and furnishings in the rooms. There is no elevator, but the helpful staff were very quick to find a ground floor room for our friend who was on crutches. Breakfast is good, cooked to order except on Sunday. A good choice in Banbury. less

This is a very nice hotel situated a couple of minutes walk from the centre of Banbury. The room I stayed in was medium sized but had a full sized bathroom. The bed was a little soft for my taste, but still comfortable. I stayed on one of the hottest days in June & felt like I was melting! There was a fan provided in the room, but unfortunately this did little to help. Air conditioning would have been great! The restaurant is light & modern. The food is excellent, though the full English breakfast served in the morning was on the small side. less