Best Western Banbury House Hotel

We use the hotel anually, usually i have not had an issue and found everything to be good. But this year for me wasn't a good experience, the staff were not interested and the food was appalling on the first night. I ordered fish and chips, the chips were deep fried frozen chips, the fish was a small piece of deep fried frozen fish coated in what they called batter, which have of a terrible odour when you cut into it and the lead were frozen peas which were hard. I couldn't eat the meal so far there until the waitress came to collect the plate as no one came around to ask if everything was okay during the meal. When the waitress came for my plate i have gave my whole meal back and said that it was awful, to which she laughed , collected my plate and went. S different waitress then handed me my desert. The lack of interest shown was disgusting, and the people who cooked and served were as bad as the meal. less

The hotel is in the perfect location right in the town centre and with easy access in and out of town. The hotel bedrooms are in need of some updating bu the facilities were perfectly clean and adequate for a short stay. The public areas were well presented, clean and comfortable. Staff were polite and approachable and provided all information and services that we needed. The breakfast in the hotel was second to none; freshly prepared with excellent ingredients served by friendly and attentive staff. less

My husband and I stayed here Thursday night and were really happy with our stay. The room was clean. The bed comfortable. We had tea and coffee in our room. And we had a bath not a shower! When we got back after eating out the car park was full as they had a special function on. So the very kind young lady on reception took us round to the staff car park and allowed us to park there. The staff were all really friendly. The only negative, please buy some softer pillows! less

The room was a disgrace the bathroom was dirty the floor near black with muck the toilet didn't work properly and the bath side was growing. The room faced the main road so noise all night (reception said we should have asked for a quiet room when booking sorry that's rubbish. As an Elite member I expect this would be done for me. On arrival I ask if we could be upgraded reception said you were full (I checked on my phone app to find that I could book a suite so untrue) Overall the room let down your hotel badly as the food was very good. I paid over £160 for the stay and this is not good enough (I stay away over 20 times in the year this room was the worst) less

Nice and helpful staff. Clean room with a good bed and no noise. You can get homecooked English Breakfast which is tasteful. The Breakfast buffet that Goes with the homecooked choices is Nothing special. Free parking and close to town. less