07/08/2017 Adelaide2800, Orange, Australia
We stayed at The Best Western on the Brooker Hwy which was convenient, parking available & no real issues from highway noise. My main negative feedback would be that the Best Western needs to replace ... more
We stayed at The Best Western on the Brooker Hwy which was convenient, parking available & no real issues from highway noise. My main negative feedback would be that the Best Western needs to replace all its old lumpy smelly pillows with new ones, it was rather unpleasant to put your head on each night. Some stains on the lounge, nails sticking up between the joins in the lino & carpet, towel rail was falling off, tiles fallen off had been fixed back to the wall with screws etc. My husband found some long hairs in the bed and in the bathroom which made him question how good the cleaners were. kitchenette was clean and very handy. We had plenty of hot water for showers. Service at reception was lovely. less
Jean M, Manager at Best Western Balmoral Motor Inn, responded to this review
Thank you for your feedback. I do apologise for your problems with the pillows etc in your room. It is always good to receive feedback, it allows us to relook at what may need attention in our rooms. We are continuously renewing and replacing items in each room and in fact the pillows in our superior and executive rooms have just been replaced. I will attend to replacing the standard room pillows immediately. As for any hairs you found I can only apologise, our cleaners are normally very good. I am glad you found the service and lack of traffic noise good and hope we see you in the future. Again thank you for the feedback.
Jean and staff