Best Western B. R. Guest

As a hotel that was okay it's not five-star it's what you get when you pay the price we pay. Services okay but when I called to make the reservations I was looking between three different hotels. I picked this one because of the pictures that showed a good breakfast buffet. Even when I called down a couple days before my arrival I kind of made a joke okay the breakfast it's okay but can I bring my own Pop Tarts and use your toaster the lady who answered the phone said she could so sure any time. I planned my day around just being able to walk around the corner and get a quick easy breakfast. I walk around and it's empty nobody there no food they had a couple muffins and a pastry roll. The lady says we haven't had a hot breakfast in pandemic started. I mentioned that's it that's not where your website and your picture show at all or the lady I talked to The desk clerk just can't look me like so sucks to be you. If you plan to do anything in the city of Zanesville this isn't hotel for your pretty far away less

Room was comfortable and clean. In a fairly congested area. Reasonably quiet after the sun went down. Dining out options were limited. We drove 10 minutes to downtown area. Interesting park and river view. BW in Zanesville won't disappoint. less

We stopped for the night, and it was decent for the price. We stayed on the 3rd Floor, and our room didn’t smell like stale cigarette smoke, even though the floor did. Clean, and no frills. We would stay there again. less

Getting to the hotel from the interstate is easy. The room was clean & even though our room was very near the ice machine & elevator we were not disturbed by any noise. Breakfast was adequate though I love to have a bowl of fruit for breakfast. I didn't see any fruit on the service line. less

So, I stayed there on my way back home to an event in new york (it was a 12 hour drive from Illinois so we had to stop to sleep here for a night). I left my wallet in a drawer, like the forgetful person I am and did not notice until we arrived to new york. The staff and manager were great people and agreed to mail me my wallet after I identified myself from my drivers license. They mail it with the fed ex label that i made and e-mailed to them. THEN, everything went wrong (with Fed Ex). I paid for 1 day shipping, and they got "delayed", so I then called fed Ex- and told them i needed the address changed since i will no longer be in New York by Monday (since they for some reason would not ship in the weekend after their own delays). Then, because I called to have the mailing address changed, Fed Ex marked my package as "security alert" and mailed it back to best western (but it would not arrive at best western until AFTER I arrive in Illinois where i live. LONG STORY SHORT. The staff at best western went through the tedious process of more than 10 days to mail me my wallet that contained My diver's license, Debit card, and $700. This is truly the best Hotel I have ever been to and they were so thoughtfull. less