Best Western B. R. Guest

The room was exceptionally clean and linens were top quality. Wonderful staff as well. We usually pay more for a room usually staying at hilton properties. But this room was just as nice. Couldn't of asked for a better stay. less

This Best Western was very clean, almost looked newly renovated. The rooms were nice and had anything you might need while you were staying there. The breakfast area was always very clean, and the food was very good, and hot. The personnel that was in charge of preparing the breakfast, was always pleasant, and always kept everything filled, warm, or replenished. The parking lot was a little rough, and had some holes that you had to dodge, but that is the only thing I can find to say. Everything else, from the time we checked in, until we checked out, made for a very pleasant stay. I will stay there again next time I drive up to see my friends. less

Our stay was for one night as we were traveling to go to The Wilds the next day. On our arrival the young lady at the desk was very pleasant. Our room was not ready due to staffing shortages (which has been everywhere since COVID. We went to grab dinner and when we returned the room was ready and very clean. We found no issues with the room and were very comfortable for the night. At breakfast the next morning we had a full hot and cold option and everything was very well stocked even with several larger families eating at the same time we were. I would definitely stay here again if we were going to be in the Zanesville area. less

We had a decent room. Some stains on the carpet but ok. Breakfast was good enough. Limited options. There was a line for the waffle maker. And the Apple juice was out. However, we were relatively pleased for the price less

I normally stay at Marriott hotels but I was traveling with a group of friends and this is the hotel that a suggested. I now know why I do not stay at Best Westerns. As soon as we stepped off the elevator on the third floor the cigarette smell was awful. We stayed in room 311 and we as well have slept in an ashtray. I called and let the front desk staff know and she apologized and stated she would have to speak to a manager before a refund could be given. I heard nothing. I called a few days later and asked for the manager to call regarding my complaint and I have still not received a call. I emailed my complaint to Best Western corporate and I have still heard nothing. Stay away from this hotel if you have bad allergies and/or allergic to smoke. less