So, I stayed there on my way back home to an event in new york (it was a 12 hour drive from Illinois so we had to stop to sleep here for a night). I left my wallet in a drawer, like the forgetful pers... more
So, I stayed there on my way back home to an event in new york (it was a 12 hour drive from Illinois so we had to stop to sleep here for a night). I left my wallet in a drawer, like the forgetful person I am and did not notice until we arrived to new york. The staff and manager were great people and agreed to mail me my wallet after I identified myself from my drivers license. They mail it with the fed ex label that i made and e-mailed to them. THEN, everything went wrong (with Fed Ex). I paid for 1 day shipping, and they got "delayed", so I then called fed Ex- and told them i needed the address changed since i will no longer be in New York by Monday (since they for some reason would not ship in the weekend after their own delays). Then, because I called to have the mailing address changed, Fed Ex marked my package as "security alert" and mailed it back to best western (but it would not arrive at best western until AFTER I arrive in Illinois where i live.
LONG STORY SHORT. The staff at best western went through the tedious process of more than 10 days to mail me my wallet that contained My diver's license, Debit card, and $700. This is truly the best Hotel I have ever been to and they were so thoughtfull. less