The stay was great, but clients need to be careful more so if you are a best western client who has redeemed your reward points because these people will end up charging you more money for your stay.... more
The stay was great, but clients need to be careful more so if you are a best western client who has redeemed your reward points because these people will end up charging you more money for your stay.Be watchful this is disappointing at check out , never experienced this before at any other best western hotel but this is one of a kind.The receptionist had no idea either of how to deal with best Western client sadly. less
George W, General Manager at Azure Airport Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us at Best Western Azure Airport Hotel. We are glad that you had a great stay and thanks for your review.
Best Western Azure Airport hotel has just recently opened and we regret that at checkout the receptionist didn't live to the spirit of BWI. This feedback is well noted and we have indeed instituted continuous staff training on the same. We are determined to have all guests experience better service from our staff throughout their stay.
I also wish to authoritatively confirm that the staff will NOT deliberately charge any of our guest more than necessary unless there is a valid explanation as it were for our case where the hotel has recently opened with all new staff. We wholeheartedly apologise for the mistake and we believe the instituted training has address the challenges previously experienced. Thank you