The worst Best Western I've ever stayed at
13/02/2017 AlbertaRN, Calgary, Canada
Stayed at this hotel for 6 days in January 2017. This has got to be the worst best western I have ever stayed in...and me and my husband have stayed in some pretty bad hotels prior to having kids. It... more
Stayed at this hotel for 6 days in January 2017. This has got to be the worst best western I have ever stayed in...and me and my husband have stayed in some pretty bad hotels prior to having kids. It is not a hotel in my opinion, but set up more like a motel as you access your room from the outside and there are no hallways or elevators. The walls are super thin and you can hear every person walk up and down the stairs.
We had a 1 bedroom "suite" which had two beds in the main living area and a separate room with another bed. The bedroom didn't have its own thermostat, and even during a winter storm I had to sleep with the window open and a fan going to keep my toddler from sweating to death. The main room on the other hand only got above 70 degrees once or twice during our stay (despite setting at 72-73) and was usually so cold you needed a blanket at all times.
The pool and breakfast areas are in a separate building from the hotel so was a little inconvenient to gather the whole family and walk outside in the foot of snow to get to it. The pool is super ghetto and the changeroom floor is icecold. I ended up getting my toddler undressed in the sauna, covering her up with a blanket, and running full speed in the freezing cold back to the room.
The worst part of this hotel is the maid service. We only had our room 'cleaned' twice during our week long stay at our request due to our children's sleeping schedule. The two times we did have our room cleaned: the beds were not made, only the top blanket was tucked in and the sheets were crumpled up in a ball at the end of the bed and half on the floor. The floors were a disaster to begin with and looked like they hadn't been vacuumed in a year. Our garbage was not taken out. Counters were not wiped down, sink was not wiped down. Toilet paper was not replenished, only 2 towels provided for a room with 3 beds ... it actually would be easier to list what the staff DID do rather than what they didn't.
The one thing this hotel does have going for it is the pub next door has really good food and i was impressed with the breakfast. less
BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review
Let me start by apologising for not exceeding your expectations with your overall stay. We will be discussing areas that needed to be improved with the service you experienced with housekeeping and retraining in some areas to ensure this does not happen again.
During the cold snap that we had gone through we did look into heating issues that were arising and have serviced our systems to rectify any issues. We do apologise you experienced trouble with your heating.
Thank you for bringing these issues to my attention, if you wish to speak with me directly please contact me at 800-667-7207. Guest experience is very important to us so I do hope we can welcome you back again and be given the chance to provide with you superior customer service that you should have received. Our sincerest apologies that we failed to provide this for you during this stay.