We booked this hotel, based on the location, directly with the hotel. It is a 30 minute walk from Notre Dame and all other main tourist spots. The receptionist, upon our arrival took a copy of my passport but not my credit card. The room, of which there were 4 of us in, was adequate. It was a family suite, 2 queen beds and a cot. Not a lot of room to move, but we were there only to sleep. The bathroom was spacious, the shower was huge. The woman at the front desk, spoke little or no English, but we were ok with it, as our 15 year old niece has studied French for years in school. The second morning there, our niece asked the woman something in French, the woman rudely told our niece to stop speaking in French as she couldn't understand her! Our niece was mortified at her tone and what she said to her. It was uncalled for. Breakfast was 12 euros a person, which included sausages, eggs, yogurts, packaged biscuits and jams, coffee and tea, juice. A bit steep, but you are in Paris. Trying to call the front desk from our room, which we tried on 2 separate occasions, was not productive. The line was always always busy. So, we had to make a trip downstairs and speak to them in person. The night before we left, I ordered a cab for the next morning, and said we were checking out. When we got to our room, the front desk staff called and said the credit card machine was not working, and if we could pay in cash! Over 600 euros!!!!!!!!! I told my sisters there was no way we would pay cash, as we didn't know where the money was going. So, one of us went down and filled out a paper credit card permission form. We filled it in, and it took an additional 4 days, of emails back and forth, to rectify this situation. The cab we ordered, unbeknownst to us, was an additional 10 euros, for prebooking. We had an early flight, so didn't want to miss our flight. I wish the front desk staff had let us know this, beforehand. less
Laurence B, Directeur général at Best Western Aurore, responded to this review
Thank you for taking the time to write a review following your recent visit.
We are pleased to hear that you enjoyed your stay and that you found the location of our hotel ideal for the purpose of your visit.
Our rooms are pretty large, wich is great is Paris. I'm glad that you enjoyed your stay.
We truly apologies if you felt that our staff was not friendly enough. Quality of service is our priority. I will investigate on what happened.
Please come back soon.
Corinne and Laurence