Best Western Augusta West

452 Park West Drive, Grovetown, Georgia, 30813-3216, United States
based on 258 reviews Trip Advisor Logo
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Best Western Augusta West

Experience it allgreen golf courses, many nearby organizations and exciting local events within the Augusta, Evans and Grovetown area. For business travelers, the area offers John Deere & Company, GIW Industries and Club Car, all within a short commu show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
452 Park West Drive, Grovetown, Georgia, 30813-3216, United States

Reviews of Best Western Augusta West

Traveller Overview:
4.0 Rating: 258 reviews
Excellent 51%
Very Good 29%
Average 10%
Poor 3%
Terrible 5%
Rating

YGDrumming, wrote review 20/10/2020

Once an awesome experience, now very disappointing!

I would like to open by saying how much I enjoyed staying here the 5 times I have stayed here Which is why it pains me to leave such a review. Checked in on 9.25 with Ms. Robin, pleasant and cheerful... more

Owner Response
Best Bay, General Manager at Best Western Augusta West, responded to this review
Dear Traveler, Thank you for your recent stay with us, we appreciate your business and are pleased that Ms. Robin at the front desk was so efficient with your request to move rooms. Our housekeeping supervisor also tried to assist you and mentioned that she was unable to fix the loudness of the AC and suggested that she would be more than happy to locate you a new room. The conversation that you overheard between the front desk associate and our housekeeping supervisor was the disappointment they felt because of the experience you had. They were definitely not speaking of you personally and we apologize that you felt that way. We do apologize that you feel we did not show our normal “southern hospitality” and do hope you will give us another try in the future.
Rating

lievkenh, wrote review 30/05/2020

Hot. Had to have been 120 when i entered. By 9 when i checked out and went elsewhere it may have gotten down to 90.

Entered hot room at 5 pm with no a/c turned on. Well over 100 degrees in room. Still hot at 9pm. Checked out. Emp said i should have told her..then asked for my key sleeve because they reuse them........ more

Rating

638williami, wrote review 27/02/2020

Staff and hotel exceptional

I travel frequently for business. This time however was for pleasure. This was without doubt one of the best experiences I've ever had. Hotel was clean and nicely renovated and the breakfast was good ... more

Rating

kentalldredge, wrote review 28/12/2019

Excellent

The hotel is beautifully appointed and well maintained and all the staff were friendly. They were there to make your stay the best. The room was excellent and the stay was great! I will be back again!... more

Owner Response
Best B, Front Office Manager at Best Western Augusta West, responded to this review
Thank you for your encouraging feedback and supportive rating. We hope you will come back and see us again soon.
Rating

Novaligirl, wrote review 02/12/2019

Comfortable stay

Everybody was very friendly. The bed was very comfortable. The room was clean, the breakfast was good. Couldn't ask for more. We normally stay down the road but will come to this hotel sgson in the fu... more

Owner Response
Best B, Director of Sales at Best Western Augusta West, responded to this review
Thank you for staying with us. We appreciate your feedback. Reading your encouraging comments makes me feel that you gave us the wrong rating by mistake as one is for not satisfied and five is for most satisfied. We hope to you see you again soon.