Average older hotel, but friendly service
10/11/2017 M-Csala, Myrtle Beach, South Carolina
Obviously an older hotel with a very inconvenient elevator location. The room was average as far as décor and bedding. Bathroom was fine, just fewer toiletries than in most "highway" hotels. I was gre... more
Obviously an older hotel with a very inconvenient elevator location. The room was average as far as décor and bedding. Bathroom was fine, just fewer toiletries than in most "highway" hotels. I was greeted very warmly by the front desk personnel, who were very good about giving me snacks as a Rewards member. My biggest beef was the front doors. They had handles to pull the doors open, rather than the automatic sliding doors used almost everywhere else. As I said - older hotel. This was a real pain three times during my stay, when using a luggage rack or loaded down with bags. Fortunately, there happened to be people around each time to hold the door open, but it shouldn't be necessary any more. This hotel was located at the end of a road with about 4 other hotels on it. The front of the building was easy to miss. My nav system had me turning into the hotel just before this one. less
Best B, Owner at Best Western Augusta West, responded to this review
Thank you for staying with us. Thank you for being a Best Western Rewards member, we appreciate your business. Yes, ours is an older hotel with manual entry doors, and given an opportunity to display a little courtesy, our guests and our staff members will assist and hold open the doors for those who need assistance. We have upgraded and updated our hotel, most recently the lobby/breakfast area this past summer. We hope when you have the opportunity to return to our area that you will give our hotel another try. We would be happy to arrange for baggage assistance during your next visit. Again, thanks for staying with us.
Kanta K.R. Kondur