Don't judge a book by it's cover
Two day trip to Florida to visit family. Booked a king suite at the Best Western because the webpage for the hotel promised a "Complimentary full breakfast, a variety of breads, cereal, fruit, hot eg... more
Two day trip to Florida to visit family. Booked a king suite at the Best Western because the webpage for the hotel promised a "Complimentary full breakfast, a variety of breads, cereal, fruit, hot eggs,hot breakfast meat, Belgian waffles, yogurt, juice, coffee, and much more!" In reality, the hot eggs and hot breakfast meat were refrigerated breakfast biscuit that had to be microwaved.
The "suite" had a walk-up counter with a small microwave, coffee maker, and fridge. No place to eat...you had to sit on the sofa and eat out of your lap.
No maid service, but she'll let you borrow her vacuum sweeper - if you ask her nice - to vacuum all the crumbs off the floor from last night's dinner.
The spigot in the tub was so old it would fall into the 6 o'clock position, so you had to readjust it ever 15 seconds to keep a hot shower going.
Floor light in the bedroom didn't work. Including the bedroom, only 4 table lamps in the entire suite for lighting....bring a flashlight to use the "kitchen" counter.
On the plus side, the wireless internet was excellent. less
Jennifer Mendez, General Manager at Best Western Auburndale Inn & Suites, responded to this review
Thank you for taking the time to tell us about your experience. I can assure you that your feedback has been communicated to the staff and management regarding this situation. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. I hope you will visit us again in the future.