Csx engineer. While working in auburndale Florida I have been staying at the Auburndale Best Western.
10/11/2016 rocktrain, Pembroke Pines, Florida
I usually stay at this hotel three to four nights a week. When I left last week I made reservations for 6-7-8-9 November. I was rolled from the job. I called on the 6th and told them I would not be th... more
I usually stay at this hotel three to four nights a week. When I left last week I made reservations for 6-7-8-9 November. I was rolled from the job. I called on the 6th and told them I would not be there. I was told "no problem, we will see you on your next visit. Tonight, November 9th I was working in a different location. When I tried to check in, to my surprise my card was declined. This was because Best Western Auburndale charged my personal credit card. I pay with a CLC(corporate lodging card) when I stay there. Now I know why they require a personal credit card. You pay whether you stay there or not. When I called to inquire about the charges I was told there was nothing I could do about it. Only one thing is certain about this. I will sleep on the ground before I stay at this place again. less
BWPA, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review
Thank you for the feedback on your experience with us.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have researched and see that you had been charged for as a No Show for the reservation that you had booked with us. It was truly an overlook on our path and we truly apologize for the inconvenience that would have caused due to this.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact us directly.