Could definitely be better
Since it is the only hotel in this area it is the only game in town. First night there we learned the elevator would be out almost the entire time we stayed here (looking on the good side we got a lot... more
Since it is the only hotel in this area it is the only game in town. First night there we learned the elevator would be out almost the entire time we stayed here (looking on the good side we got a lot of exercise going up and down three flights of stairs). First room the AC/heat didn’t work we were told how to reset it but after resetting it three times no luck so we had to move rooms. The first night loud noises from kids in hallway/next door. Paper thin walls you hear almost everything. The bathtub creaks every time you step. The second night there was a party next door and even though we knocked on their door twice it didn’t stop until we were ready to wake up at 6 a.m. There were people smoking pot in the parking lot day two as well as next door during the all night party. HORRIBLE breakfast didn’t even finish the food threw it away and went to a local restaurant. We are looking for alternative places to stay, unfortunately further away from family, for the remainder of our holiday time with family. Will NEVER stay here again. We gave 2 stars because of the nice staff at the desk and help from housekeeping staff. less
BWPA, General Manager at Best Western Auburndale Inn & Suites, responded to this review
momlibrary, Thank you for taking the time to review our hotel. We know just how valuable your time is and appreciate your feedback. We understand that all of our guests have different needs and we do sincerely make it our daily goal to exceed the expectations of our guests, and I apologize that for you this was not the case.