Service Beyond Expectations!
04/08/2018 JacksonvilleJill, Jacksonville, Florida
My husband, sister, aunt and I traveled to Opelika for a family reunion. (We are all senior citizens) We arrived a little before check in and were very warmly greeted by Terrell at the front desk. (H... more
My husband, sister, aunt and I traveled to Opelika for a family reunion. (We are all senior citizens) We arrived a little before check in and were very warmly greeted by Terrell at the front desk. (Happy belated Birthday Terrell) He made us feel very welcomed. He assigned us great rooms on the first floor--2 queen beds, microwave oven, coffee maker, refrigerator. He told us about the complimentary breakfast buffet. I was pleasantly surprised with the selections. I like my bacon crispy and this was perfection! There was a pancake machine which rolled out 2 pancakes at a time. I thought they were delicious. The orange juice was some of the best I've tasted. And I have to mention Henrietta, the attendant. What great service! She came around and asked with a smile if there were anything else she could bring to you. We weren't use to this. Additionally, when we went out to the pool, we saw a chair that allowed handicapped patrons to get into the water. The Best Western was near shopping and eateries. This was not the official reunion hotel, but I don't think the other hotel could touch the service we received. less
Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Thank you very much for taking the time to write this review. My entire team work very hard trying to make sure the guest entire stay is as you should expect from us. I appreciate you recognizing some employees. Hopefully next time we can be the Reunion host hotel.