Good but few security issues.. No AC, Wi fi down one day
01/06/2017 queenb034, NY,NY
I stayed in the Best Western au trocadero middle of May 2017... Great Location..I also want to state that the hotel staff was very good. Very knowledgeable.. English was spoken... The rooms, although ... more
I stayed in the Best Western au trocadero middle of May 2017... Great Location..I also want to state that the hotel staff was very good. Very knowledgeable.. English was spoken... The rooms, although quite small (but for Paris its expected) were quite efficient.. NIcely decorated... It has everything you need except for 2 things..... Updated security features and AC...
Fist off, I was surprised there is no lobby... The reception desk is 10 steps from the front door.. So is the elevator to the guest rooms.. I was surprised to see that you dont need a room card to access floors.. Since its so close to the front door, I thought it strange.. There is also no deadbolt on the room door, nor any type of second lock.. So for a solo traveller, it made me a little uneasy... The other issue for me was no AC.. We had 3 really hot days in paris.. I was told they dont turn it on till june, but i find that hard to believe, considering its HVAC,,, all one unit.. So if you have a room in the interior it must have been sweltering.. My room was... After a long day of sightseeing and shopping you want a nice cool room to relax and sleep in... I was told by the desk, :just open the windows."... Really ?? You expect a woman to sleep with the windows open all night ?? wrong !! not a safe idea... So if it was freezing ?? No heat either ??... It was a short stay so thankfully didnt ruin too much, But if it was a longer stay I would have been quite annoyed.. The Wi fi was also down for whole day. Not a deal breaker but annoying..So overall it was a good stay..Could have been great.. Dont know if i would stay there again due to the lack of updated security features... less