29/04/2019 Wim V, Amsterdam, The Netherlands
The hotel is conveniently located near the central railway station. For some people the area might appear to be neglected, but it is safe. Room was clean, and comfortable. Wifi is free and relatively ... more
The hotel is conveniently located near the central railway station. For some people the area might appear to be neglected, but it is safe. Room was clean, and comfortable. Wifi is free and relatively fast.
Staff were ok, but not too friendly. Breakfast was excellent.
But.....but......I have three minimum requirements for any hotel I stay in:
1) Quiet, uninterrupted sleep. This was ok. I was staying at the back of the hotel, and there were no noises
2) Control of temperature. I like my bedroom to be cold. The Best Western hotel does not have air conditioning. During my stay the outside temperature was ca 22 C and my room was exceptionally hot. Even while keeping the window open for the whole night, it remained too hot for my liking
3) Mattress. This mattress was far too soft, resulting in a big hole, and gigantic back pain.
For reasons 2) and 3) I was unable to sleep for two night in a row. less
BirgitL565, Manager at Best Western Atrium Hotel, responded to this review
Thank you for taking the time to share your feedback. We are truly sorry that you were not satisfied with your stay at our hotel.
Other guests are very happy with our comfortable beds and pillows (pls see review 19/04/23)!
We understand that even in Munich hot days in summer would be more pleasant with an air conditioning, which our house does not have yet and also does not pretend to have. With fans in the rooms, we still try to increase the sense of well-being for our guests.