Don’t do it
19/06/2019 PWR159, Ibstock, United Kingdom
I very rarely write negative reviews but I must put pen to paper
4 Star really, I have stayed in 2 other best westerns this week that were 3 stars and leaves this one for dead , it is really that bad... more
I very rarely write negative reviews but I must put pen to paper
4 Star really, I have stayed in 2 other best westerns this week that were 3 stars and leaves this one for dead , it is really that bad
They advertised leisure facilities when I booked (which is a muscle gym only opposite)
The staff all went for their tea together at 17.30 , the place might well have closed down for 25 mins
When I went to pay for my food bill they tried to charge me for my 2 drinks I had paid by cash again
At 19.00 I asked to speak to the Manager and was told that they were not here but I could email someone in the United States if I wanted and passed me a card
I declined but said I would publish this instead
I unfortunately have another night here, enjoy at your peril, I am sure there should be something nice about it but I haven’t found it
#ripoffbrittain less
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Mr P Ritchie,
I thank you for your feedback left on trip advisor.
It appears that throughout your experience there has been some miss understandings whilst dealing with my team.
The Bar / Lounge opens at 17.00pm and at this time, when you arrived , my team did serve one beer at 17.00pm. Whilst you sat in the lounge area, my team was preparing the Restaurant "mise en place" to get the Restaurant open at 18.00pm. After 17.30pm my team usually break for a 15 min break adjacent to the Restaurant to have their dinner. Prior to my tream sitting down for a meal, they asked you if you were wanting another drink, and to which you said that you were ok. My team informed you that if other drink was needed that he would come and do it. Due to the logistics of hour Hotel/Restaurant , my team do sit down for Lunch and Dinner in the adjacent area " know as the Conservatory " prior opening for service hours.
When you sat for Dinner at 18.00pm, you ordered two glasses of white wine. One for the starter and another for the main course. My team miss understood you, and another team member came to double check on what had been asked. You were then offered one glass of white wine with your starter and one glass of white wine with your main course as requested. When you finished your meal, upon you had requested for the bill. Your request for the bill to be split so that the wine did not show on the bill was not understood. When you were presented with the bill, you pointed it out and my team quickly made the changes to bill as requested.
My team never over charged for the drinks.
After dinner you directed yourself to Reception and wanted to speak to the Manager. My Receptionist asked if everything was okay, but you did not want to explain to her and just wanted to speak to the manager. My Receptionist handed my business card to you but you declined and mentioned that you would be putting a bad negative trip advisor review. My Receptionist never advised you to write to someone in the United States. I have been the Regional General Manager at the Atlantic Hotel for the last eleven years and my team have access to me on a daily basis, twenty four hours per day.
Whilst I am happy to receive feedback, good and bad , I would like to think that people are accurate in their facts.