Best Western Atlantic Hotel

I stayed here with my family on 28th November. My experience with this hotel will scar me for life! This hotel is disgusting, its dirty, the staff are rude, the breakfast is sour and the manager is worse, he ignores your calls however he will reply to emails but only to bribe you. This is by far the worse hotel I have very stayed in and I have stayed in hotels from the cheap to the very expensive across the world and never have I ever stayed in a hotel as dirty as this. The sheets are soiled with sweat and urine, the toilets are stained, the bedding does not get changed, the bedding is stained with the last guests make up and false eyelashes and the rooms are not cleaned. I felt physically sick when I saw the horrendous bed linen that this hotel expected myself and my husband to sleep on. We checked the bed linen in the 2 other rooms that we booked for our family and their sheets were the same, this is and was not a one off. This is happening throughout this hotel and if you have stayed here before and have not checked your bedding, the attached pictures may have been what you slept on/in. Yes disgusting and sickening. How can a hotel chain such as "The Best Western" allow its hotel to let rooms to guests in this state. This totally brings down this chain of hotels and as a manager I would of thought that Mr Santa-Rita would be ashamed of the service that we received at this hotel and during our stay and would have wanted to rectify this and offer a refund. However this was not the case, after following the complaints procedure by reporting this to the night staff and again in the morning to the day staff and then in writing to Mr Santa-Rita, I was advised in my last from him that the only way to discuss compensation was if I asked the other guests who we travelled with to remove their reviews that they had already placed on triadvisor, then and only then would he discuss a refund. This is bribery! I have since raised this with the Best Western customer services and have received no reply. This has left me no choice but to expose this hotel and how it allows its rooms to guest. I am also in talks with a well known news paper. I have attached the pictures for you to view, in my option DO NOT STAY HERE! This hotel does not even deserve a rating however for the purpose of tripadvisor I have had to give it one star TERRIBLE. less

Stayed for my birthday weekend. I was wished a happy birthday on check in and when we got to our room we had been given a free upgrade to a duplex. We dined out friday but after a great day birthday shopping we dined the the Sapori restaurant saturday. Omg the food is amazing. Would recommend just dining there if you are local. The staff are great. The whole hotel is fantastic. Cant wait to come back again in february for my hubbys birthday... love this hotel... less

Plus points for the hotel are location, parking and price. Now the other things: Hotel room ok, but bathroom smelt of damp and we had some damp patches around the bathroom. No handles or rails on bath or shower area - very dangerous and the shower rail was very rusty. Room in general was tired, but TV was good touch. Arrived on Friday afternoon, but was not told that there was a party on Saturday night with a loud disco! The aftermath was very noisy with loud guests shouting & making noise late into the early hours. Very little sleep obtained. The worst thing was that residents who wanted to eat in the hotel restaurant couldnt as it was closed for the private function - no mention of that either on arrival. It was a struggle to find any space in the restaurants in the town. less

Nice, friendly, well run hotel with well appointed rooms that are clean and comfortable with everything that you need. I have stayed here a few times now but have only got round to doing a review. This hotel has everything you need a very close to town The the food is always well cooked and a breakfast that set you up for that day Thanks everyone there for making me so welcome less

Stayed last Sunday for a bed and breakfast package and was surprised how comfy the bed was and good night sleep I had. The restaurant is an authentic Italian restaurant with delicious food and helpful, friendly staff. The breakfast the next morning was also great with lots of variety! less