Best Western Atlantic Hotel

They say do not judge a book by its cover, the same could be said of this hotel. Very ordinary outside but all you would want from a hotel on the inside. We had a warm welcome at reception by Myriam & Carina and, although early, our room was ready. Considering the location, the room was quiet and was turned out excellently. The breakfast was excellent too with a wide choice. The staff are competent and helpful in equal measures and we would look no further than here if visiting Chelmsford again. less

I didn’t have any wild expectations when booking the hotel and this was confirmed upon arrival. It is a rather small and unimaginative spot from the outside, however, once inside I was smitten. Its a terrific little hotel and as a female traveling alone I’m always a little wary of new destinations. The staff were absolutely superb, they went out of their way to be nice and helpful. The room was spacious, clean and quiet. I will absolutely stay here again when I next visit Chelmsford. less

As a recent member of the BW loyalty scheme i have stayed here a few times with mixed results. However it is handy for business and I will be staying in Chelmsford (though not here again) even more going forward due to work commitments. I booked to stay for 7th Feb and I confess that as with other chains on a flexible booking, I thought that i would be able to cancel on the day up to 4pm. However not so! Unfortunately I experienced a fainting/black out episode on the late morning of my proposed travel. i was therefore, as one would expect, advised not to drive the 3.5 hours to Chelmsford. After ensuring I was okay, I called the hotel to explain this at 1300 on the day of travel and was matter of factly told by the receptionist that I would have to pay the full rate as I had not cancelled the night before. If you are booking with best western then be aware of this policy. I am not happy with the lack of empathy and willingness to accommodate an existing return customer and will not be staying at this hotel again as clearly there is no leeway given to cancellations due to health conditions and/or regardless of whether one is a member of the loyalty scheme or not. less

Staff excellent.Location, Parking and Price all good. Room was clean and comfortable with plenty of room for cases. Bathroom clean and good shower -- though we did flood the place 1 st. morning. breakfast very good. less

I stayed here with my family on 28th November. My experience with this hotel will scar me for life! This hotel is disgusting, its dirty, the staff are rude, the breakfast is sour and the manager is worse, he ignores your calls however he will reply to emails but only to bribe you. This is by far the worse hotel I have very stayed in and I have stayed in hotels from the cheap to the very expensive across the world and never have I ever stayed in a hotel as dirty as this. The sheets are soiled with sweat and urine, the toilets are stained, the bedding does not get changed, the bedding is stained with the last guests make up and false eyelashes and the rooms are not cleaned. I felt physically sick when I saw the horrendous bed linen that this hotel expected myself and my husband to sleep on. We checked the bed linen in the 2 other rooms that we booked for our family and their sheets were the same, this is and was not a one off. This is happening throughout this hotel and if you have stayed here before and have not checked your bedding, the attached pictures may have been what you slept on/in. Yes disgusting and sickening. How can a hotel chain such as "The Best Western" allow its hotel to let rooms to guests in this state. This totally brings down this chain of hotels and as a manager I would of thought that Mr Santa-Rita would be ashamed of the service that we received at this hotel and during our stay and would have wanted to rectify this and offer a refund. However this was not the case, after following the complaints procedure by reporting this to the night staff and again in the morning to the day staff and then in writing to Mr Santa-Rita, I was advised in my last from him that the only way to discuss compensation was if I asked the other guests who we travelled with to remove their reviews that they had already placed on triadvisor, then and only then would he discuss a refund. This is bribery! I have since raised this with the Best Western customer services and have received no reply. This has left me no choice but to expose this hotel and how it allows its rooms to guest. I am also in talks with a well known news paper. I have attached the pictures for you to view, in my option DO NOT STAY HERE! This hotel does not even deserve a rating however for the purpose of tripadvisor I have had to give it one star TERRIBLE. less