Terrible wouldn't recommend
05/09/2017 Estelle M,
It has to be the worst hotel I have ever stayed in. I requested to change my room as I wasn't happy with the standard. The hotel receptionist was very very very rude and refused to see Request. As a p... more
It has to be the worst hotel I have ever stayed in. I requested to change my room as I wasn't happy with the standard. The hotel receptionist was very very very rude and refused to see Request. As a paying customer at your establishment I would have expected to be treated with a bit more respect instead your staff were rude to me and my guess on numerous occasions. When I first checked in I wasn't even shown what direction to go to get to my room and when I did ask for help to get to through the doors as my hands were full I was met with the response by your reception staff 'the door does open', I was livid.
The worst hotel I have stayed in purely on the grounds of rude reception staff.
Will never recommend this place. less
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Mrs Mensah,
I was very sorry to learn of your disappointment regarding your recent stay at the Atlantic Hotel.
We take all our guests comments very seriously indeed, and I was most concerned to hear that the room was not to your expectations.
Having liaised with the teams, who have been with us for many years, I was informed that you were informed at check in the directions to your bedroom as well as explained as to why we could not move you into another room, as the hotel was indeed fully booked and your reservation was for a standard room which you allocated for.
My team was very pleased that guests that overheard the situation, approached the team and apologised for the manner you spoken to my team when they were trying to listen and help.
We deal with many guests everyday over the years, who appreciate our efforts and warm hospitality.
Ricardo Santa Rita / Regional General Manager