30/01/2016 KatharineM2014915, Leicester
Our room, and in fact the whole corridor smelled awful. We paid for a family room but the children's bed was utterly ridiculous. There was no way my daughter could sleep on it, it was lumpy and saggy ... more
Our room, and in fact the whole corridor smelled awful. We paid for a family room but the children's bed was utterly ridiculous. There was no way my daughter could sleep on it, it was lumpy and saggy to the extreme!
We paid the same as other members of our family at a different local hotel and they got breakfast (and a pleasant room) we didn't, we would have had to pay another £10 each.
Oh yes the bath was gross and the shower curtain disgusting.....we decided to wait until we got home. We were lucky we only booked one night.
Don't stay there whatever you do, there are much nicer hotels locally for the same price and you get breakfast! less
Ricardo S, Front Office Manager at BEST WESTERN Atlantic Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. To ensure you receive this, please don't hesitate to contact me directly at 01245268168.