I live in the flats just across the carpark from this hotel. I walk by it every day and always thought it was kind of a dive, to be honest. I had never been inside. My parents (in their 60s) came to visit me from Canada and they stayed here because the rates were good and it's literally a 2 minute walk from my place. We really only booked it for convenience. Well, don't judge a hotel by it's old yellow exterior, because this was a LOVELY hotel! It's super modern inside, not at ALL like the outside! The rooms are small but comfortable, with everything my parents needed. They had booked 3 separate stays because we were going to be doing some traveling, but coming back to Chelmsford in between. The first stay was on the first floor (up a flight of stairs). My mum has a walking disability and there are no lifts so I asked for them to be moved to the ground floor for their next two stays. This was done for us without a problem. I joined my parents for breakfast one morning (Breakfast was included in their room rate) and said I'd pay for my own in the restaurant. The gentleman didn't charge me for breakfast. So nice of him!
The rooms weren't perfect... Trouble with the toilet on the first stay, and trouble with the heater on the next stay.... But the staff were accommodating and we had no serious problems. Great location to the rest of Chelmsford too... About a 7min walk from the train station and 10min from the high street. I would recommend the hotel, especially if I were having friends or family come visit again. less