Best Western Atlantic Hotel

I stayed recently for 2 nights at The Atlantic because I was away on business. I didn't know what it would be like however as soon as I arrived I had a very warm welcome from Toni. She was very helpful. My room was very warm and clean. What I particularly liked was the fact I had a radiator which I could switch on and off - such bliss to have the heating I want rather what is dictated by the hotel! Plenty of teabags, coffee and milk. In some hotels now, you are limited to 2 teabags and 2 coffee pouches! Also, there were a couple of biscuits and a bottle of still water each day. It also has a free car park - fantastic given how close the hotel is to the main city centre. I didn't have time to have breakfast so don't know what the restaurant was like - however the menu for breakfast and dinner looked very enticing. Toni gave me great directions for a walk into Chelmsford city centre itself - less than 10 minutes walk away. The city is pedestrianised as well so lovely to walk around after a day's walk. Eleanor was brilliant the next morning when I was checking out as I wanted to leave my luggage at the hotel to pick up later on after my day of work. I cannot praise Toni and Eleanor enough for their brilliant service - they are truly an asset not just to The Atlantic Hotel, but also to the whole Best Western brand. Thanks to you both and look forward to seeing you again when I stay at the hotel again. less

A lovely clean and comfortable hotel. Shortly after checking out my friend had a nasty fall on the street opposite, so we returned to the hotel. Eleanor on reception came to our assistance. She administered first aid and helped me get my friend to hospital. She showed amazing kindness and compassion and I cannot thank her enough. Truely amazing customer service. less

Ok, so it doesn’t look like you’re driving into a top hotel.but once inside, it’s stylish, quiet. Staff are very helpful. Italian restaurant was quiet, but I could quite happily eating the main course again, it was delicious. less

Before I wrote this review I read some of the previous ones, and I am not sure they stayed in the same place. Yes, this is not The Savoy but it's not the same price. The room and hotel were spotless, the staff were attentive and helpful, the food was tasty What more do you want! If you need something, just ask. The receptionist couldn't have been more obliging. Thumbs up from me less

from check in to check out our stay was great. very friendly and helpful staff nothing was too much trouble. rooms were spacious clean and tidy. the resturant was welcoming and the food very very nice and plentiful.. the waiting staff were on top of their game in customer service. the reception staff again were welcoming and always a welcoming smile. value for money at this hotel is top of the list. despite other reviews the car park IS EASY to find and plenty of room to park with just a short walk to check in...overall this is a city centre hotel but does not have the hustle and bustle like so many other city hotels .. so keep up the good work and customer service all you's at the Atlantic .. top marks less