The hotel is generally clean and most of the staff are helpful. However, the room we were given was not good - the electric heater did not work properly, there was a gap around the window (caused by ... more
The hotel is generally clean and most of the staff are helpful. However, the room we were given was not good - the electric heater did not work properly, there was a gap around the window (caused by a missing window seal) which let in a cold draught, the curtains looked dirty, the lighting in the room was inadequate and the toilet seat was loose. We complained and were moved to another room.
We returned to the hotel at 11.30 pm, hoping for a couple of drinks at the bar. Unfortunately, we were not able to. The night porter informed us that the bar closed at 11.00 pm and he could not serve us any drinks. Not very hospitable!!
The quality of the buffet breakfast was quite poor. The food was lukewarm at best. less
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
I was very sorry to learn of your disappointment regarding your recent stay at the Atlantic Hotel. Please accept my apologies with regards to your experience with us.
May I thank you for bringing the matter to my attention, and I do hope that we will have the opportunity to regain your confidence in our standards on a future occasion.
My team have had the chance to read your comments and we discussed where our shortfalls were. We are constantly refurbishing the rooms to keep these up to date. The feedback from the window seal area has now been addressed.
As a result of the above, As a gesture of good will, I offer you a complementary's breakfast on a basis of two people to show you an appreciation for your comments/feedback.