Disgusting, Disgraceful, Horrifying!!! Do Not Stay Here!!!
04/12/2018 NicLMB2017, London, United Kingdom
I stayed here with my family on 28th November. My experience with this hotel will scar me for life! This hotel is disgusting, its dirty, the staff are rude, the breakfast is sour and the manager is w... more
I stayed here with my family on 28th November. My experience with this hotel will scar me for life! This hotel is disgusting, its dirty, the staff are rude, the breakfast is sour and the manager is worse, he ignores your calls however he will reply to emails but only to bribe you.
This is by far the worse hotel I have very stayed in and I have stayed in hotels from the cheap to the very expensive across the world and never have I ever stayed in a hotel as dirty as this. The sheets are soiled with sweat and urine, the toilets are stained, the bedding does not get changed, the bedding is stained with the last guests make up and false eyelashes and the rooms are not cleaned. I felt physically sick when I saw the horrendous bed linen that this hotel expected myself and my husband to sleep on. We checked the bed linen in the 2 other rooms that we booked for our family and their sheets were the same, this is and was not a one off. This is happening throughout this hotel and if you have stayed here before and have not checked your bedding, the attached pictures may have been what you slept on/in. Yes disgusting and sickening.
How can a hotel chain such as "The Best Western" allow its hotel to let rooms to guests in this state. This totally brings down this chain of hotels and as a manager I would of thought that Mr Santa-Rita would be ashamed of the service that we received at this hotel and during our stay and would have wanted to rectify this and offer a refund. However this was not the case, after following the complaints procedure by reporting this to the night staff and again in the morning to the day staff and then in writing to Mr Santa-Rita, I was advised in my last from him that the only way to discuss compensation was if I asked the other guests who we travelled with to remove their reviews that they had already placed on triadvisor, then and only then would he discuss a refund. This is bribery!
I have since raised this with the Best Western customer services and have received no reply. This has left me no choice but to expose this hotel and how it allows its rooms to guest. I am also in talks with a well known news paper.
I have attached the pictures for you to view, in my option DO NOT STAY HERE!
This hotel does not even deserve a rating however for the purpose of tripadvisor I have had to give it one star TERRIBLE. less
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
I thank you once again for the review left. This review is the fourth review regarding one bedroom stay on November 2018.
After one room stay that complained after their stay, and not giving an opportunity for the hotel to investigate and put it right if appropriate, the room has now received four complaints regarding this room even though only one room was used.
Trip advisor should be used as a genuine feedback tool and not to be used as a tool for when a guest feels that when do not get their way, to target a company.
We do not always get things right, although the majority of our guests do have positive experiences and some do review us accordingly.