NOT IMPRESSED - NIGHT POTER HAD APPALLING ATTITUDE
07/06/2017 648tarah, manchester, United Kingdom
The night porter had appalling attitude. He needs customer service training before he should be left in charge of the hotel. His mannerism is aggressive and we do not expect to be talked to like chil... more
The night porter had appalling attitude. He needs customer service training before he should be left in charge of the hotel. His mannerism is aggressive and we do not expect to be talked to like children when we are paying £125 a room less
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Mrs Heywood,
Thank you for submitting an additional review on Trip Advisor. I enclose below a response I have sent you via Medallia Guest Survey.
In the meantime, I would like to bring to your attention that on the night in question, my Night Porter served many other drinks to other guests which appreciated the intervention from Night Porter relating to the noise and behaviour.
"Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to
ensure we offer a better experience for guests in the future. My apologies if my Night Porter came across a little aggressive, but as we sometimes experience some feedback when guests use their mobile
phones or Ipads to play music after 11.00pm we request that all guests refrain from using such devices with music on...with a view not to disturb their sleep whilst staying at the Hotel. Noise can travel easier
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 01245 268168 & 01206866677. "
Ricardo Santa Rita / Regional General Manager