We have stayed here three times without incident but on our mist recent stay to visit friends in Writtle we had a disastrous stay.
We don't tend to arrive until late in the evening, we put our son down at friends house and he sleeps there until we are ready to leave. Upon arriving at the hotel, the extra bed we had requested and paid for wasn't in the room, despite me questioning this as i checked us in, I was assured it was ready. We then brought child in from the car fast asleep only to find it wasn't there.
These things happen from time to time, i can accept that. But already having had a disturbed night we were woken up at 3:30 by revellers returning to the hotel from a night out. This again i accept can happen. But the fact we had been placed in a room with an adjoining door, meant that it sounded like the party goers were actually in the room with us! It wakes us all up and the night manager was called.
I didn't really make much difference though as normal levels of conversation could be heard through the door. It really was unacceptable levels of noise filtering through. I just can't see any need for connecting rooms, certainly not if they are not adequately sound proofed.
To top off a disappointing stay, Breakfast on Sundays isn't served till 8 and I was playing golf at 8 so had to leave without any.
When I complained at reception in the morning about our rather disturbed night I was informed that all complaints had to be put in writing to the manager. I don't think the onus should be on the customer to report a poor experience, it should be in the interest of the establishment to gather the feedback, and act accordingly when it has not reached the minimum standards expected.
I re-iterate that we have stayed here before without issue, But based on our experience this time, we will most definiently not be back. less