Best Western Atlantic Hotel

Stayed here for a week with work, room was spacious and very clean. Staff very friendly (even when we wait until 6am for breakfast) they also done our food early because the times we start/finish work. I think they could offer more than a cold food “bag to go” breakfast. Maybe a preordered breakfast sandwich/wrap/roll and deliver to your door. The breakfast bag to go are also left out on the table by reception so you need to get up hunt for a bag then go back to your room, there should be hooks on the doors and have them hung off the doors. I didn’t enjoy the dinners, desserts were fab and filling but dinner always arrived cold because they deliver one at a time, the staff need a trolley to deliver one corridor of rooms at a time. I asked for no onions and mushrooms (i can’t eat mushrooms) instead of coming to my room to say they can’t remove items and offer me something else, they gave me the food with mushrooms and onions so couldn’t eat it. Ordered a j20 apple and raspberry, food came with apple flavour she did let me know they ran out of the flavour I wanted, next day I ordered apple instead and got given orange without anyone letting me aware of what’s in stock. No vegetarian/vegan/gluten free option on the menu which we needed. My bathroom door handle was completely broken so if I had closed it I would of been locked in because the handle wouldn’t physically open so had to shower with the door open (which gets in the way of going in and out of the shower) Hair dryer cut out mid use. No sockets near the bed so had to plug phone/watch on the desk but it’s awkward when your alarm goes off. The mirror is away from the desk so can’t do hair/ makeup unless sitting on the floor. Big tv with sky and free parking. less

Under these difficult circumstances, the Hotel staff were very attentive. The Hotel are very organised as you pre order your breakfast and timeslot when you check in,the best breakfast experience I have come across since the pandemic ,no more 45 minute waits.Well done to All of the staff. less

Another great stay at the BW Atlantic in Chelmsford. Great rooms, prices and unrivalled customer service. Delightful breakfast menu and service to match. The Best Western continues to be our first choice in Chelmsford less

Stayed for 3 nights. I originally booked this hotel back in January via booking. Com So I just telephoned last week to check arrangements, foom ground floor etc.. I spoke to Irayna and so helpful she even saved me £60 By booking direct WITH BW online and cancelling the other booking, for exactly the same etc. Great staff nothing too much trouble, huge beds, massive tv Very modern sparking clean Superb hotel good value for money. The parking is free too which is fantastic. Super place to stay. Staff are all doing a marvellous job, well done Atlantic. less

My company manufacturers PPE and core equipment for first responders. Our work required us to stay and work from the hotel long term - almost a full month. The Best Western Atlantic could not have been a better choice for my stay. They put me in the suite so I had enough room to live and work from "home" and it was a delight. Clean, comfortable, and quiet. Hotel staff made me feel like a true guest, anticipating my needs and graciously helping without fuss. Iryna went out of her way to make us productive and feel welcome. Silverware and plates were always offered and collected for our meals, sheets and bedding were exchanged regularly. Toni and Shane were also extremely helpful making sure my stay was comfortable and clean. Toni helped with my personal laundry as well as kept us well stocked in consumables (tea coffee milk, etc.) All around, each were friendly, kind, caring and helpful in a way that allowed my long term stay to be a valuable success. less