Best Western Atlantic Hotel

i think the title says it all. stayed here 2 nights, lovely rooms shame about the staff. they overcharged me £20 and take 2 weeks to reply back to my initial email (this is their Regional Manager aswel). he didnt address my queries and didnt even read my email properly. so i replied back as there was no mention of when i was going to receive a refund and a further 2 weeks later I still have no reply from Ricardo. Reception staff Meriem and Tanya also very unreasonable and inhuman like. less

Best hotel in Chelmsford, excellent rooms sky TV, nice Italian restaurant, great staff. No complaints. Stayed at many others in the area, this place is always my first choice. No pool but gym next door if that's your thing less

Stayed this past weekend. Nice room and lovely bed. Big bed and was comfy. Amazing shower which was a step in one. There was an issue with the television which my partner managed to sort but it wasnt easy at all. That was annoying. We had dinner in the restaurant and it was delicious. Friendly staff. However , we had breakfast in the morning and the staff were absolutely miserable !!!! The breakfast was pleasant. The sausages were extremely herby which wasnt that nice. The reception staff when we arrived were quite rude and uninterested . The reception staff the morning after were muxh nicer. Would stay again if back in the area. Btw, theres a lovely sandwhich shop opposite the hotel which is lovely !! less

This hotel is very modern and our room was lovely, comfy and spacious. Shame about the bathroom. The bath looked grubby, but it was badly stained, there wasn’t a shower screen, but a badly mould stained shower curtain and only a tap fed shower. Consequently the water was very difficult to keep at a constant temperature and was either too hot, or then too cold and the jet of water wasn’t very good for washing hair. There isn’t a lift, so if you have an issue with stairs, then this hotel would not be advisable. They did ask us if we wanted help with our luggage, but we were ok. Wouldn’t stay here again, shame companies just can’t be bothered to update essential equipment. less

I was highly disappointed by the inadequate service we had received frankly throughout our whole experience with Best Western Atlantic. We initially made contact with the general store manager, in February via email stating our interesting in booking over 30 rooms (more than half the entire hotel) for our wedding party, including us the bride and groom. Within the same week I called the hotel and was greeted by a single 'hello', I was taken back by such hosting and asked if this was the Best Western hotel I was told 'yes'. I advised I would like to book three rooms and gave my name as a reference as i was told this is what i should do via email correspondence with the manager. The lady explained to me 'she is not allowed' to make this booking and that I would have to wait till Monday for when the manager is in. I raised this as a concern with the manager who apologized on her behalf stating 'they are currently short staffed and the staff member I had spoken to was in experienced and English was not her first language and therefore did not understand what i had asked'. Some weeks after I had asked if an earlier check in could be an option as my wedding was due to start at 3.00pm, I was told again due to having short staff this would not be an option as the cleaning team is small. I felt that despite having booked over half the hotel no compromise was attempted to be reached at all. Closer to the time, once nearly all my guest had booked their rooms and faced difficult communications with staff while trying to book (which i would find myself apologizing for) I revisited the hotel to speak with the manager face to face. I clearly stated my hesitations with how smoothly the day would run given our previous difficulties to which the manager explained she would not be on site the day of our arrival however if my guest 'showed patience' checking in would run smoothly. I felt that attempting to find a healthy balance was impossible at this stage. The manager stated that at breakfast my group booking would be sectioned off in the glass area and I advised her that many of my guest do not eat pork to which she confirmed there was other options available. I had also asked the manager whether cabs could be arranged for my guest to and from the hotel to the wedding venue and was told this was not issue which it later turned out to be. Our wedding day had fast arrived and some of our guest had attempted to check in before hand. These guest ended up arriving late to our wedding and shared this was due to the slow service they received at the reception from the one staff member there who was struggling to find their bookings despite being provided full names and reference numbers. We later learnt that typos in the way there names were saved onto the system caused confusion for this staff member despite providing reference numbers to which she shared are not of use. The next morning we learnt that our duplex room had only one coffee capsule and one bottle of water to share between two people. We were hugely disappointing with the choice of breakfast, vegetarian options were not on display but in the kitchen hidden and needed to be asked for. We had asked whether there was any more pastries as the basket was empty even before we was all seated to be told they had ran out and a section was not closed off for our party during breakfast as agreed. We later learned that a few of our guest had asked for room service to be told this wasn't available, after our guest had used the booklet to show the staff that it clearly states 24 hours room service, the staff replied 'oh you read that, we are short staffed I'm afraid'. Finally, once we had checked out it had come to light that a few items had gone missing from our party, I have emailed the manager twice since and have yet to received a response over a month later. The whole experience was beyond poor and despite the hotels clean and modern interlinear I would never recommend this hotel. I strongly feel that this dampened my wedding experience for both myself and my entire party. Furthermore I feel that as manager, she let down her staff and her guest, this booking was made months in advance and with some more staff members, including herself on site the experience could have been more enjoyable for all involved. less