NOISY Friday Night!!!
20/09/2015 LFK, Colchester, Essex United Kingdom
Stayed on a Friday night on the ground floor 109 which overlooked the car park and was very close to the main entrance. The room was much nicer than I expected, really comfortable huge bed, nice décor... more
Stayed on a Friday night on the ground floor 109 which overlooked the car park and was very close to the main entrance. The room was much nicer than I expected, really comfortable huge bed, nice décor and clean. Lots of tea, coffee, biscuits, bottled water which was very welcome. The room had an interconnecting door and I could hear our neighbours chatting and their TV, luckily they did not stay up late. The real big problem came from the noise in the car park, people laughing and talking right outside your window and the sound of Taxis pulling up, it was areal shame, it was gone 2AM before things quietened down. There was also quite a lot of drunk people hanging around reception when we got back to the hotel about 10PM, which meant we didn't want to stay in the Bar. less
Ricardo S, Operations Manager at BEST WESTERN Atlantic Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. To ensure you receive this, please don't hesitate to contact me directly at 01245268168.