Best Western Atlantic Hotel

The staff were very good and tried to please in every way the rooms were great they even had sky tv. On arrival had to get the reception to come to my room to turn it on the instructions were not very good. bathroom was clean and water was hot shower was strong. Food not so great but o.k. all in all a good hotel in the centre of town. One disappointing factor I stay around the country a lot and have a rewards card for the best western group and because I stayed with a group the hotel would not put it onto my reward card apparently not the policy of this hotel not a happy bunny. less

Firstly the room was very dated, not the ones sold in the photos. I was given room 110 which is approximately 5 yeards from the reception. The ground floor window just happens to be right outside the main entrace and carpark which is where the designated smoking area is. Between 16:00-23:00 there were regularly smokers chatting and sitting on the window sill of my room, needless to say this was very noisey and irritating. The room itself had a joining room via the thinnest cheapest door possible and I could hear every conversation that went on in the adjacent room as well as the snoring all night. Tha bathroom was disgusting, very out dated, cracked wall tiles, many old holes with red plugs stick out, the fixed shower head reached my neck and I am 6'1. The shower curtain was supposed to be white but in reality the white gradually turned to Orange towards the bottom and the bath was chipped in at least a dozen places. I had only been in the room half an hour before i decided i neede to change rooms which was refused becuase there was no manager onsite to autorise a modern room!! A very unhelpful receptionist indeed. (the manager was there when i checked in and obviously doesnt have a contact number???) So, all of the above resulted in a very poor nights sleep and poor preparation for a days work. I will take my business elsewhere in Chelmsford and ensure my company avoid using them in future. Try Pontlands Park, Premier inn, The County for much better quality. less

They say do not judge a book by its cover, the same could be said of this hotel. Very ordinary outside but all you would want from a hotel on the inside. We had a warm welcome at reception by Myriam & Carina and, although early, our room was ready. Considering the location, the room was quiet and was turned out excellently. The breakfast was excellent too with a wide choice. The staff are competent and helpful in equal measures and we would look no further than here if visiting Chelmsford again. less

I didn’t have any wild expectations when booking the hotel and this was confirmed upon arrival. It is a rather small and unimaginative spot from the outside, however, once inside I was smitten. Its a terrific little hotel and as a female traveling alone I’m always a little wary of new destinations. The staff were absolutely superb, they went out of their way to be nice and helpful. The room was spacious, clean and quiet. I will absolutely stay here again when I next visit Chelmsford. less

As a recent member of the BW loyalty scheme i have stayed here a few times with mixed results. However it is handy for business and I will be staying in Chelmsford (though not here again) even more going forward due to work commitments. I booked to stay for 7th Feb and I confess that as with other chains on a flexible booking, I thought that i would be able to cancel on the day up to 4pm. However not so! Unfortunately I experienced a fainting/black out episode on the late morning of my proposed travel. i was therefore, as one would expect, advised not to drive the 3.5 hours to Chelmsford. After ensuring I was okay, I called the hotel to explain this at 1300 on the day of travel and was matter of factly told by the receptionist that I would have to pay the full rate as I had not cancelled the night before. If you are booking with best western then be aware of this policy. I am not happy with the lack of empathy and willingness to accommodate an existing return customer and will not be staying at this hotel again as clearly there is no leeway given to cancellations due to health conditions and/or regardless of whether one is a member of the loyalty scheme or not. less