Best Western Atlantic Hotel

The staff where good but the room was a let down. Gap in between the bed and a zip through the centre of the quilt. It rained during the first night and the gutter outside dripped really loudly all night. The air con is old and very noisy. The Italian restaurant within the hotel is okay but don't order a Guinness unless you want it to be the worse pint you've ever seen, the staff need more pint training !!!! less

Having been given advanced notice that the car park would be full on our arrival we were given instructions where to park in the overflow car park. However, when you get there, there is still that bit of doubt you are in the right place as all the spaces are marked and there are big signs mentioning which slots belong to who but no mention of the Atlantic Hotel. So to be sure, not wishing to be clamped, I checked with the hotel reception. The receptionist's answer was that I had to follow the instructions given and only the Manager who sent these knows which spaces to use. When I asked to speak to the Manager, of course she is not in. So no one at the hotel had a clue whether I was in the right place. Anyway I wasn't clamped and all was well, but if you arrive at this hotel when the car park is full and you have to use the overflow car park, don't expect Reception to be of any help. less

I stayed here for a work trip for 2 nights in May. The hotel rooms were good, the sizes were perfect for 2 sharing which were clean and simple! On the first night we ate at their restaurant which was Italian, the food was lovely! The breakfast was very simple continental but I found was quite limited. I can't comment on the price as it was paid for... But we did have complimentary water, tea, coffee and biscuits in our room! The staff were friendly and would be happy to stay here again. less

The approach to, and facade of, this hotel is quite unpromising, but once inside it's a nice surprise. Swish, clean, modern rooms, a very friendly and helpful staff, and a lovely restaurant. Very pleased indeed with my stay. less

The night porter had appalling attitude. He needs customer service training before he should be left in charge of the hotel. His mannerism is aggressive and we do not expect to be talked to like children when we are paying £125 a room less