Best Western Atlantic City Hotel

This was the worst hotel experience in my 47 years of life. The roof was collapsing and there were water leaks everywhere. There were pubic hairs on the wall and I had a long black hair stuck to my face after I used the shower towel. My daughter noticed dirt and hair everywhere as well. Our feet were wet from the carpet! The stairs were filthy with food, wrappers, and dirt. The room smelled like mildew and smoke. There was a homeless man outside our window with his hands down his pants. We had to park in a dirt lot with potholes in a very sketchy area because the Main parking Lot was full. When we drove through the main lot, there were two guys at the exit and they wouldn’t move so we could exit and one of them put his hand on our window when they finally moved. The elevator was dirty and smelled like pot and cigarette smoke. Horrible experience! Do not stay here! less

I had a great stay with my boyfriend, room was clean, bed was comfy and overall i had a great experience! Hotel staff was nice and got us in our room quickly. The elevator is a little slow but not bad. less

I was at a hotel on the beach and they didnt have any microwaves because of the fire hazard they said.After 4 days at that hotel, I decided to stay here The air conditioning, room,and microwave was much better than the hotel I stayed at. less

Quick stay 1 night, busy Father's day weekend...perfect. Clean room, smelled so fresh, friend works in the hotel business and was impressed with how well kept the lobby, walk to room, carpet and all was so sanitized. Cleaning lady was pleasant. Bed was comfortable, microwave in room a plus...check in was quick and priced perfect. Room size perfect, two beds, couch, table, lounge chair and ottoman. Planning another quick weekend get-away...may stay again. Keep up the clean work. less

First, the phone line for the hotel was busy the entire afternoon I was to be checking in. I had to call corporate to get help and they too could not get through. I needed to update them of my late check in. However Lukas let me know my stay was guaranteed no matter what time I checked in. Now fast forward to check in. The gentlemen who checked us in Cruz was new and he mentioned that and we could tell. He was working alone and seemed overwhelmed, we felt so bad for him. Ook so now the toilet in the room. Kept getting stopped up. Had to call 2 times to get it resolved then was told that you need to hold down the flusher for 4 seconds in order for it to flush right. WHAT! Why does my toilet come with instructions? This ridiculous I go out of town to not have to deal with foolishness like this. After the 2nd time maintenance came to fix the toilet they just left me with the plunger to fix it myself if it happen agaon. WOWWW, unbelievable! Next issue, NO MICROWAVE! My amenities included a microwave. I didnt realize we didnt have one until I wanted to warm up some food. Called down to front desk annoyed at the fact this is another issue that could have been avoided if my room was checked before my stay for readiness. I then spoke with Linda (mngr) in regards to my frustrations and she told me that I could check out if I was unhappy. And reiterated that she did sorry and began to make sarcastic remarks about my being upset with the service and called me hostile for complaining and being upset after she said to me if I'm unhappy "you check out!" I then asked this is how you talk to your customers? She then said I was being hostile. Managements approach on problem solving in a effective manner was HORRIBLE. It wasnt about the customer addressing the problem it was more so about Linda being bothered by me being upset and her not liking being called out on there poor customer service and lack of amenities. And did I mention she made sure she told me the reason my microwave was missing is because the hotel was broken into and they were stolen. If that was the case why didn't you all replace it or mention my room may not have one? Alot of this could have been avoided with proper customer service and better communication. But now we are here a loyal customer extremely disappointed with how this hotel chain has treated me and level of professionalism it shows. I'm appalled and I will make sure this is all reported! less