Best Western Athens

This was our first stay at a Best Western. It was a quick, late night stay just to get some sleep during our road trip. We weren’t expecting much for the price, so it was nice when we entered our room at it was clean and comfortable. The mattress was great, the towels looked new, and the bathroom was nicely updated. Full breakfast is available 6-9am. After very limited choices or complete lack of breakfast elsewhere, we were looking forward to this before heading back out. The options included: instant oatmeal, granola bars, pop tarts, a pancake maker, mini yogurt cups, cereal, bread items, ready to go sandwiches, scrambled eggs, and biscuits with gravy. This; however was our one disappointment- they don’t refill/restock enough for the whole breakfast window. When we arrived at 8:30, several items were out or almost out. I took the last breakfast sandwiches, but it was inedible- hard and burnt. Cereal was not an option because there was no milk, the pancake machine was empty, there was little scrambled eggs left and what was there, was dried out. There was no one at the desk to speak with. When someone finally arrived with containers of milk, I asked for the pancake machine to be refilled. I was told it was too late to do that. Cereal it was. 😕 Moral of the story- make sure to get to breakfast early if you want hot food. less

My family traveled to Athens to participate in the Little league All-Star Softball tournaments. We chose the Best Western after a member of the team was given the ability to secure 45 rooms for our three traveling teams. We were told by the general manger that there was a pool when in fact there is a “therapy spa” which is 3ft deep and the size of a hot tub. We got there and were very disappointed that we were lied to just to secure the booking. We check in and the general manager swipes my card, tosses it back to me, and tells me my room number. The lady checking in next to me is signing a receipt so I ask if I need to sign anything? He says “nah, it didn’t print anything”. Ok, so no receipt, no total, nothing. We go to our room and everything seems fine as we are unloading 5 days worth of luggage. I go in the bathroom and the toilet paper roll is half empty just sitting there. It hasn’t been changed and the bathroom floor is not the cleanest I have seen. We start taking showers and the Hot water is barely warm and takes forever to get warm. By the time my husband had showered the tub had filled with water because it was draining so slow. Next we brush our teeth, same thing, the sink is filling up and not draining. I’m extremely annoyed at this point but it’s very late and we have finally gotten settled. My children are laying in the bed situating the blankets and my husband notices a huge stain on the comforter. It appears to be urine and my children have been laying in this bed with their faces all over this blanket. I I’m go downstairs and I’m offered clean sheets and blankets. The guy behind the counter says “I checked them really good” before handing them to me. It’s now midnight and I’m changing the sheets and remaking this bed. The next morning nothing gets better! In the daylight we discover there is mold on the window sills. We immediately pack everything back up and check out. What would have been 5 days turned into 1 night in dirty hotel where my husband and I are rushing to get everything out and packed back up so my daughter can play softball at 9:00am. We travel a lot and this is by far the worst experience I have ever had in a hotel. less

The hotel was pretty nice and location was good for the price, but the room was dirty. There were stains on the sheets and bedding. Also parts of the room had stuff on the walls like spilt drinks and stuff like that. Seemed like it really wasn’t cleaned well. Also the pool was closed and not listed as closed anywhere online. The workout center is terrible and shouldn’t even be considered a workout center. The front staff was very nice and helpful until checkout when we were rushed out and threatened with a late fee after being told their wasn’t a rush. Also no one was even at the counter when I went to check out while I waited for about 5-10 mins. Overall the stay was decent, but for the price it may have been better just to stay at a nicer hotel even closer to downtown for a little more money. less

I usually start a review out with the good before I delve into the underbelly of bad with any industry, but this one takes the cake! I booked my room online a few weeks ago for a few months forward, no problem. I was looking forward to the location and ease at this property. That's where the good ends. Today, while at work, I receive a call from the manager, name starts with a J, chewing me out for being rude and malicious to his employee. I asked him to back up and tell me exactly what happened? I was in a meeting and did not at any time call them as I had no reason to since I had booked online. He said that my number popped up and he didn't believe me. I was shocked at the rude, obnoxious behavior. I told him it was possible that the employee was confused as I know my mother, that lives in a different state was going to call, and obviously did, to get a room by mine. He still insisted that it was I that called and he didn't appreciate my haggling the price and didn't want my business there and was cancelling my reservation. I then asked him, why would I have called you to reserve a room if I already had one? This made him even more irate as I caught him in a lie and he reiterated he didn't want my business. So I said fine, cancel my reservation as I do not want to do business or give my hard earned money to a company that doesn't value who pays their bills. Good luck J, I hope you find that happy spot in your life and hopefully a good therapist for that anger issue. As for the Best Western Company, I hope you take a good look at these reviews and notice a management problem and do something about it before your rating goes down because of it. less

Our checkin at night with Tripp was great, he was grits d efficient. The security guard was friendly too! The lobby and rooms are stylish and the beds are very comfortable. I highly recommend this hotel! less