Hot water issues and apathetic staff ruined our trip
23/05/2017 bethanyb5, Athens, GA, United States
It's one thing when issues happen. It's another when the hotel staff just sort of shrugs about it, promises some sort of discount, then barely delivers. We stayed in this Best Western for three nights... more
It's one thing when issues happen. It's another when the hotel staff just sort of shrugs about it, promises some sort of discount, then barely delivers. We stayed in this Best Western for three nights. For two of those nights, we had no hot water, and a staff who just didn't seem to care. First, it was written off as a problem with our shower (though we explained that the sink wasn't delivering hot water, either). When the attendant noticed this for himself (even though we had already told him), he just shrugged and said the maintenance crew was gone for the day. It turns out that several other travelers checked in late and reported the same, at which point it was taken seriously. But when the same problem happened again the next night, the attendant simply stopped answering the front desk phone. (I walked around to the front desk to see if he was there. He was. He simply ignored the phone). We were promised some discount on our stay to make up for the cold showers we had to take two days in a row. In the end, they only comped us our pet fee, which was trivial to begin with. less
TrippMoore170, Manager at Best Western Athens, responded to this review
I'm so sorry to hear about your recent stay with us, bethanyb5. Yes, this weekend we did experience hot water issues where several guests had no hot water on Friday night. This was quickly remedied on Saturday morning. For your inconvenience, we waived the pet fee for the entire stay, which totaled $66. This amounts to a 25% discount; hardly a trivial amount.