Best Western at O'Hare

10300 W Higgins Road, Rosemont, Illinois, 60018-3818, United States
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Best Western at O'Hare

Discover Chicago and the surrounding areas from our newly remodeled hotel, located near OHare International Airport, The Fashion Mart, Allstate Arena and the Stephens Convention Center! With easy access to three major highways and just a short trai show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western at O'Hare

Traveller Overview:
3.5 Rating: 620 reviews
Excellent 27%
Very Good 29%
Average 19%
Poor 11%
Terrible 12%
Rating

mas6919, wrote review 18/11/2019

Check In HORRIBLE

The Reservation Person could not speak English and it took 4 call backs to have an email confirmation sent. Then when my guests got there the reservation was messed up. I had to call and it took 20 mi... more

Owner Response
FrequentFlier819784, Manager at Best Western At O'Hare, responded to this review
We apologize for what you encountered. We will be sharing this with staff so they are aware of what you encountered during your stay so we all can better our service.
Rating

kk68828, wrote review 07/11/2019

Problems with cleanliness, airport shuttle, missing smoke detector, broken toilet and no wake up call.

Property was nice and updated. Desk employee was super helpful. Waited for the shuttle at O’Hare for almost an hour when it was supposed to come every 30 minutes. The driver didn’t want to open the... more

Rating

cnelsotp, wrote review 05/11/2019

Great customer service

Great customer service from the time I checked on till the time I checked out. Just here for the night room was what I needed a bed and a shower. They offer free WiFi and free breakfast. With shuttle... more

Rating

k_tshaw, wrote review 27/10/2019

Driver from hell

ParkSleepFly site was overall a good booking. I did not realize I was automatically charged for two cars parking because I need to book two rooms. So if you need more than one room to sleep, but only ... more

Owner Response
FrequentFlier819784, Manager at Best Western At O'Hare, responded to this review
We apologize for this inconvenience you encountered at our location. I have worked with you in regards to this issue and as I promised driver has been coached in regards to these circumstances. We will be taking this review and use it to better our services for any of our current and future guest.
Rating

peybonsai, wrote review 23/10/2019

Hotel is perfect

Hotel is well located. It have shuttle bus to hotel which is very convenient. I came here before and they have a restaurant nearby. Now it’s close and the closest one to eat is a Mc’Donalds across t... more