Not a great experience
08/05/2017 Karen P, California
We had a flight land after midnight at O'Hare and decided to book a nearby place to stay until the morning. The shuttle driver took 45 minutes to pick us up (it was freezing) and when he arrived, he w... more
We had a flight land after midnight at O'Hare and decided to book a nearby place to stay until the morning. The shuttle driver took 45 minutes to pick us up (it was freezing) and when he arrived, he was in a terrible mood. When we got to Best Western, the staff who met us was very nice, and explained that they'd been having a bad night due to a concert nearby. We were happy to get the key to our room, so we could just sleep. When we opened the door to our room the smell of stale cigarettes was like a blast to the face. The room reeked of stale smoke. We were so tired, we decided to just leave it be and go to sleep. Awoken at 6 am (on a Sat. morning) to the heavy and loud sounds of someone dragging old furniture out to a dumpster and throwing it in. This went on for about 90 minutes (we know because our room had a lovely view of the overflowing dumpster below.) We decided to get up, and head out early to our other hotel. While we didn't expect an amazing place so close to the airport, a cleaner, quieter place might have been much more welcoming. less
BestWesternHotels, Best Western Corporate at Best Western At O'Hare, responded to this review
We are sorry to hear that we did not exceed your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for taking time to submit your review.