Best Western at O'Hare

My husband and I stayed at the hotel prior to an early flight. We have had recent luck with nice Brdt Westerns, but this was not the same. The room was dirty (musty smelling, and sticky bathroom door handles). The carpet in the hall looked like it hadn't been vacuumed in weeks, and the air conditioner was leaking all over our floor. The TV remote batteries were dead. For the positives, the front desk was nice, and called us a cab (as their shuttle doesn't run early morning or late at night). They also had free bottled water. I don't think I would stay here again. less

This was my second stay, and like the first, it was outstanding. The room was clean and comfortable and guest services was outstanding from the first time I called until I checked out. I was very pleased with the quality and value and would definitely stay here again! less

I've been to my fair share of cheap hotels. If you're looking for a cheap options--GO SOMEWHERE ELSE! I stayed one night here and was out the door as fast as I could. - Rude staff -No breakfast -Mice in parking lot -Dirty hallways and sticky elevator floor -No hairdryers -Didn't check iD on check in -Smelled like weed -No hotel phone in room The only redeeming quality was the shuttle service drivers. But there are so many hotels in this area--just choose any other one! NIGHTMARE! less

I contacted this hotel on 05/13/21 to ask questions about the park and fly program. A woman, who I later found out was named "Theresa" answered the phone, "HELLO" with an attitude and no identification this was the Best Western. Once I clarified that it was, I went on to ask questions about the Park & Fly program. She had a huge attitude and gave me conflicting information according to the website. When I asked her to clarify, she rudely told me to call reservations. I continued to ask a few questions to clarify, but when I asked if she was familiar with the website as she was giving me different information, she proceeded to hang up on me. For the next 10 minutes, when I called back, she would pick up the phone and then hang it up over and over again. I have never in my whole life ever been treated with such disrespect. I contacted the reservations phone number and when he called her, she was also rude to him until he identified himself. I filed an official complaint with Best Western and I absolutely refuse to stay there and am now staying at a nearby Best Western Plus. less

I liked staying best westerns hotel. near the airport and customer services was helpful. easy to check in and out. clean room and bed was very comfortable. mattress was so comfortable as well. absolutely i recommended this hotel to friends and family. The only downside was there is nothing to eat in the hotel and hotel was close to the oher airport. less