Best Western at O'Hare

Shuttle only runs until 10pm to the airport. Paid parking. 30-45 minutes from downtown. 5-10 minutes from airport. Not much to eat around there except Mcdonalds and Panara Bread. Great room for price. Classic style breakfast. Gym is average. less

Got stuck at O’Hare overnight, wanted someplace close and cheap. My useless United “voucher” presented this as an option. My expectations were low and this property lived down to them. But I expected a few things. A tv that worked. An in-room coffee maker that wasn’t missing important parts. Sheets that didn’t smell like smoke. A front desk attendant who gave a crap about the above. And an airport shuttle that was available before 7 am. What “airport” hotel doesn’t run a 24-hour shuttle? I am not a picky traveler and I hate leaving bad reviews. But if I can keep one tired traveler from the additional frustration of staying at this place, it’s worthwhile. less

- good bedroom= bed very confortable - bad breakfast= poor quality of food and no breakfast before 7am which is not acceptable near an airport - welcome for client should be improve by some little food at desk( apple, cookies,..) and some coffee in bedroom less

We were in a group of friends who got two adjoining rooms. The rooms were not clean and the carpet was hideous. THERE WAS NO HOT WATER!!!! We called the front desk and they sent up a maintenance guy who DID NOTHING. He ran the water for a while that was it! My friend had already tried that. His excuse was “there’s been low occupancy and it takes a little while for the water to get up here” (we were on the 2nd floor). The commode in our room ran all the time and DID NOT FLUSH!!!! There were no coffee cups for coffee beside the coffee pot in either room. The adjoining room door was stuck and we almost had to break it to get it open. This was the 5th hotel we stayed in while on this trip and BY FAR THE WORST!!! less

Disappointing stay for sure. The good: My room (once I got in) was very clean, modern, spacious and comfortable with a small microwave and nice mini-fridge. The free breakfast offers plenty of choices from good a selection of pastries, yogurt, cold cereals, feggs (fake eggs), sausage, bacon, potatoes, etc. Convenient location just a few minutes form the airport and a 10-15 minute walk to plenty of shopping and eateries. The bad: Key sensor pad at parking lot auxiliary door didn't work, had to continually go through main entrance. Although the TV offers a lot of channels the picture quality on many were not too good with several bordering on unwatchable. I had to return to the front desk twice during my 3 night stay to get my "key" reactivated. The available parking is grossly inadequate and only because neighboring businesses were vacant was I able to park. One of the main elevators was out of order for most of the weekend. Was not informed there would be no room service, had to ask for clean towels. No hair dryer in room. The ugly: The front desk agent had zero personality, I was barely acknowledged at check-in. Then the room to which I was originally assigned already had someone staying in there. I returned to the front desk and the key pad/door handle didn't work at the next room I was given. Returned to front desk again; it took 3 attempts to finally get me into a room. less