Rudest Service I Have Ever Experienced
I contacted this hotel on 05/13/21 to ask questions about the park and fly program. A woman, who I later found out was named "Theresa" answered the phone, "HELLO" with an attitude and no identificatio... more
I contacted this hotel on 05/13/21 to ask questions about the park and fly program. A woman, who I later found out was named "Theresa" answered the phone, "HELLO" with an attitude and no identification this was the Best Western. Once I clarified that it was, I went on to ask questions about the Park & Fly program. She had a huge attitude and gave me conflicting information according to the website. When I asked her to clarify, she rudely told me to call reservations. I continued to ask a few questions to clarify, but when I asked if she was familiar with the website as she was giving me different information, she proceeded to hang up on me. For the next 10 minutes, when I called back, she would pick up the phone and then hang it up over and over again. I have never in my whole life ever been treated with such disrespect. I contacted the reservations phone number and when he called her, she was also rude to him until he identified himself. I filed an official complaint with Best Western and I absolutely refuse to stay there and am now staying at a nearby Best Western Plus. less
BW O'Hare Rosemont, Other at Best Western At O'Hare, responded to this review
I would like to apologize for what you have gone through over the phone but I think you may have placed this review on the wrong Best Western property. The reason I am explaining this is because we do not have a Theresa who works at our property. I will apologize on the behalf of the Best Western Name though and can guarantee you if you stay with us here I will make sure you enjoy your stay. Please call the property and ask for a manager at the property if you would like to discuss this further.