ParkSleepFly site was overall a good booking. I did not realize I was automatically charged for two cars parking because I need to book two rooms. So if you need more than one room to sleep, but only one vehicle left for parking be careful on the book process. The Best Western O'Hare North/Elk Grove Village was clean, nice rooms and good breakfast. The stay and ride to the airport went well. The shuttle leaves on the hour. Our issue began on our journey home. I was traveling w/ my 4 children and 2 other adults. We called at 1pm from the airport to set up our shuttle back to the airport; not that it is the hotels fault, but we had been traveling since 3am and many travelers who book this service may be in the same boat. When we called the lady on the phone stated it would not be long and directed to the pick up location. 20 minutes later w/ many bags and cranky travelers we called to check on the time frame for pick up as the first lady had said it would be soon. The second person to answer was a gentleman who gave us a 10 to 15 minute time frame. Another 20 minutes passed. The third call was made, I was cranky at this time and could have been calmer. The lady who answered told be that the shuttle left at the same time no matter what and we should have known this information, due to the fine print I am sure. I told her I understood, however, each time we called we received different information from staff. She said the shuttle would be pulling in any minutes, 1 to 3 minutes to be exact. After this call I started searching for a taxi van in hopes of just paying for a ride in my frustration of sitting with all these kids and bags. Finally, the shuttle pulled in and my husband waved at the driver. He pulled over. My husband expressed we had been told different times now for several phone calls. The driver literally threw our luggage into the van. We then loaded into the van. On the way to the hotel the driver made a phone call and then proceeded to argue with my husband about not making the calls for pickup. My husband showed him the call log. The driver raised his voice and was really nasty. We pulled into the Rosemont Best Western where I asked the driver if this was the only location of drop off in which her replied "This is what happens when you complain. You got the wrong shuttle and now its your problem." At this time my father in law and he exchanged some not nice words as he was about to ditch a family of little kids. He did not open the doors to the van or luggage and went inside the hotel. Another person being picked up then looked at us and said " You called the wrong f***king place." and then flicked us off and walked off. The driver never asked us to state Best Western we needed to go to, he never questioned the fact that he did not receive a call. We unloaded our luggage from the van. At this time I went to the front desk and simply said I need the name of your driver. I had my husband calling a taxi outside with the children. A man whom I assume was a manager came out from the office. He said he would take care of everything and he was sorry because some kind of management had been present at the hotel and the driver was under a lot of stress. He called the other hotel to get the shuttle to come to the Rosemont location. We were picked up w/o issue and brought to our vehicle. The driver from the O'hare North/Elk Grove Village brought out bags w/ drinks and snacks as we loaded our car which was nice after all of the craziness, it held the kids for a little longer so we could get our luggage loaded. The name I was given for the rude, nasty driver at the Rosemont location was Jorge.
I can overlook many things such as the time frame and trying to be patient when waiting with kids. The one thing that I can not overlook is leaving a family w/ small children outside and telling them "it's your problem now." This driver was so rude he provoked another guest to flick off my family. I hope it was just a bad day and not his usual behavior, but some words and actions can't be taken back. less
FrequentFlier819784, Manager at Best Western At O'Hare, responded to this review
We apologize for this inconvenience you encountered at our location. I have worked with you in regards to this issue and as I promised driver has been coached in regards to these circumstances. We will be taking this review and use it to better our services for any of our current and future guest.