Best Western at O'Hare

The Reservation Person could not speak English and it took 4 call backs to have an email confirmation sent. Then when my guests got there the reservation was messed up. I had to call and it took 20 minutes to Straighten it out with another person less

Property was nice and updated. Desk employee was super helpful. Waited for the shuttle at O’Hare for almost an hour when it was supposed to come every 30 minutes. The driver didn’t want to open the door for me and did not open it upon return to BW. Worst of all I could hear noises in the back of the van and realized there was someone hiding in the back. Totally creepy. The room looked nice but the handle on the toilet was broken and you had to make an effort to keep it from running. The smoke detector was missing. Also there was hair and bits of bar soap in the tub/shower. Lastly, asked for a 3:30 am wake up call and never got it. less

Great customer service from the time I checked on till the time I checked out. Just here for the night room was what I needed a bed and a shower. They offer free WiFi and free breakfast. With shuttle service to and from airport. less

ParkSleepFly site was overall a good booking. I did not realize I was automatically charged for two cars parking because I need to book two rooms. So if you need more than one room to sleep, but only one vehicle left for parking be careful on the book process. The Best Western O'Hare North/Elk Grove Village was clean, nice rooms and good breakfast. The stay and ride to the airport went well. The shuttle leaves on the hour. Our issue began on our journey home. I was traveling w/ my 4 children and 2 other adults. We called at 1pm from the airport to set up our shuttle back to the airport; not that it is the hotels fault, but we had been traveling since 3am and many travelers who book this service may be in the same boat. When we called the lady on the phone stated it would not be long and directed to the pick up location. 20 minutes later w/ many bags and cranky travelers we called to check on the time frame for pick up as the first lady had said it would be soon. The second person to answer was a gentleman who gave us a 10 to 15 minute time frame. Another 20 minutes passed. The third call was made, I was cranky at this time and could have been calmer. The lady who answered told be that the shuttle left at the same time no matter what and we should have known this information, due to the fine print I am sure. I told her I understood, however, each time we called we received different information from staff. She said the shuttle would be pulling in any minutes, 1 to 3 minutes to be exact. After this call I started searching for a taxi van in hopes of just paying for a ride in my frustration of sitting with all these kids and bags. Finally, the shuttle pulled in and my husband waved at the driver. He pulled over. My husband expressed we had been told different times now for several phone calls. The driver literally threw our luggage into the van. We then loaded into the van. On the way to the hotel the driver made a phone call and then proceeded to argue with my husband about not making the calls for pickup. My husband showed him the call log. The driver raised his voice and was really nasty. We pulled into the Rosemont Best Western where I asked the driver if this was the only location of drop off in which her replied "This is what happens when you complain. You got the wrong shuttle and now its your problem." At this time my father in law and he exchanged some not nice words as he was about to ditch a family of little kids. He did not open the doors to the van or luggage and went inside the hotel. Another person being picked up then looked at us and said " You called the wrong f***king place." and then flicked us off and walked off. The driver never asked us to state Best Western we needed to go to, he never questioned the fact that he did not receive a call. We unloaded our luggage from the van. At this time I went to the front desk and simply said I need the name of your driver. I had my husband calling a taxi outside with the children. A man whom I assume was a manager came out from the office. He said he would take care of everything and he was sorry because some kind of management had been present at the hotel and the driver was under a lot of stress. He called the other hotel to get the shuttle to come to the Rosemont location. We were picked up w/o issue and brought to our vehicle. The driver from the O'hare North/Elk Grove Village brought out bags w/ drinks and snacks as we loaded our car which was nice after all of the craziness, it held the kids for a little longer so we could get our luggage loaded. The name I was given for the rude, nasty driver at the Rosemont location was Jorge. I can overlook many things such as the time frame and trying to be patient when waiting with kids. The one thing that I can not overlook is leaving a family w/ small children outside and telling them "it's your problem now." This driver was so rude he provoked another guest to flick off my family. I hope it was just a bad day and not his usual behavior, but some words and actions can't be taken back. less

Hotel is well located. It have shuttle bus to hotel which is very convenient. I came here before and they have a restaurant nearby. Now it’s close and the closest one to eat is a Mc’Donalds across the street Rooms are perfectly clean and WiFi works well less