Best Western at O'Hare

It was during a snowy and cold day with possible ice accumulations, cancelling MANY flights that day. Room itself looked good, bed comfortable enough for chain hotel and decor acceptable. Very small bathroom with "old fashioned" commode, those smaller rounded types one reviewer complained about but, still a functioning commode nonetheless. Hotel itself was in fairly decent condition and nice reception area. Very small "fitness center" with one elliptical, 3 treadmill machines and one resistance machine and bike machine. We didn't use any of them, too tired from jet lag. Helpful front desk, got us checked in estly @1:30pm, where as normal time is 3pm. Shuttle to airport was nice, offered a wakeup call but, we declined and were ready to go at 1:30am any way. Front desk and driver asked if we're ready, being the only riders, we got on and headed out early to airport in snowy morning. We recommend this hotel. Received good service and satisfied with our stay. Got our money's worth. less

Stayed here for 1 night. Near the airport. Free shuttle from and to the airport. The breakfast was amazing. Friendly staff that went out of their way to make your stay pleasant. I really recommend it! less

I'll write this here since the information does not seem anywhere else, and keep in mind this is what the guy at the desk told me so I'm just going off of his word: The 24-hour shuttle only comes after 10pm if you contact them first, so even though the Information Desk worker tells you otherwise and even though the sign near the Shuttle area at the airport indicates that it is operating every 30 minutes just like every other hotel near the area that we saw drive by multiple times in our hour of waiting, you are supposed to find a way to contact them regarding the bus so that you don't end up waiting for an hour like us due to not having coins to use a payphone and not having an American cell phone to call them. The young worker at the desk was very polite and accommodating for this situation, which we appreciated, and the manager above him was decent enough though blamed the third party booking site rather than thinking about responsibility at the end of the hotel - which is why I want to write this review to inform this hotel that if what the manager told me is true, there really should be a clear indication somewhere because I see many poor reviews for this place being based off of the shuttle. As far as the stay, the bathtub was clogged but it was otherwise generally okay. The breakfast buffet was actually quite good. Gym wasn't much in terms of weights so I just used the bike. It was good for a late arrival and early departure kind of stay. less

Hotel should teach their staff how to be nice with guests. Staff was rude at reception. Bathtub/ sink were clogged. Breakfast was okay. I stayed at this property for 6 nights. They charged me $10/per day parking fee. I wouldn’t recommend this property to stay near airport. less

Room was clean, breakfast was good. The elevators are small, and in odd places. It's hard to figure out which one to get on and where you are when you get off. Shower was great. You are right next to the airport, so the first night we were surprised at how loud it was outside, and we were on the 3rd floor. Overall, it was a nice place to stay. less