Best Western at O'Hare

The Check-in was obscene. We were given a room with a front door with a mal-functioning, door nob that detached from the lock with the latch swiveling and disconnected from the nob. We needed a hotel with shuttle to the airport and were told shuttle begins at 7am. You didn't mention that caveat in your advertising.. Our flight was at 715am...We required a cab at $15.00. With 200 hotel rooms at your facility justify an early shuttle. Do you agree? Our replacement room, no. 142 was filthy. The TV sound didn't function, the toilet paper was so thin and transparent, one could see one's hand behind holding it. But the kicker, a large blood- red, splattered stain under the night stand on which the clock radio is located. God knows what was the source. This hotel in managed by a cheap, penurious person who has no shame, no class and no respect for the public. less

Please update your site or compensate or not having breakfast. Extremely dissatisfied and upset that breakfast was not provided when it was clearly stated in the ad and when I was booking a room. No one told me or notified me about anything until I got to check in and ask. Was very disappointed. less

Excellent customer service and staff was awesome and very attentive. Hotel is close by to O'hare airport . The hotel is clean and Covid friendly. I have no complaints whenever I stay with them and will always recommend this hotel! less

Flying in to O'Hare my wife and I decided to give this Hotel a visit as we have stayed across the street in other Hotels in the past. What is beneficial is that they offer a Microwave and a large size refrigerator to store items if you have a taste to make your own sandwiches or reheat leftovers, unlike the Hotels across the street. They are really nice as Staff is concerned starting with the General Manager,Danny Torres.The Front Desk, Jessica,Jasmine,& Mike are very courteous and always greet you with a smile. They also offer a shuttle if you need one to O' Hare during the day and Eddie the driver will assist you with your luggage. I read recent Reviews and whoever wrote the negativity must have had a bad trip and probably complains when the sun rises. I am retired and travel extensively and for the price (very affordable) unlike the other Hotels across the street. The Housekeepers Eliana and Maria Flores are always around if you need towels and other items. We never request to have them make the bed and tidy up the room out of respect, where other negative Reviewers probably leave their trash in the room for them to clean up. I would like to see their houses, homes with garbage all around. It's easy to complain about petty instances, just a hint, you won't live long. Anyway this Hotel has MORE positives on their sides. Hospitality,Affordability, storing beverages in which you may want cold `instead of running to a store in the middle of the night,or even reheating leftovers. I really like this Hotel and will definitely return when we fly into O'Hare. less

This was absolutely the worst hotel room I have ever had to stay in. Canceled flight, almost no hotel rooms available last minute, this was only option. First, you must call the hotel for shuttle pickup. Arrived at hotel, Mike was the at desk check in. He was rude and uncaring with a flippant attitude. Had to take a smoking room, because nonsmoking was not available. The room smelled like an ashtray!! White powder was sprinkled in the corner under the chair. The carpet was filthy snd worn. The TV picture had vertical lines across the picture. Hallway carpet was old and worn out. A total dump of a hotel. Only one elevator was working. The shuttle does not run at night. This was not stated on the website. Was told we had to call a taxi at 4am. Only one taxi is available at that time. ( which we found out at 4am) Luckily we were able to share with the other customer who was there before us. Do yourself a favor and stay somewhere else!!! less