I stayed here two separate nights in different rooms whilst having surgery. Although I can say the staff were ok, the hotel was not.. I generally never complain but this has to be the worst placed I've stayed, and I've stayed in many. It's so ran down, mood all throughout rooms, sheets were dirty or stained, air con remotes do not work, Foxtel which is offered doesn't work, it took 14 minutes for my shower to hear up and even then there was no pressure at all. The microwave and kettle didn't work in one room, the beds are so hard and old, in fact the queen is just two singles pushed together and in the middle is a very hard wire lining from top to bottom.. very outdated furniture which I believe is the cause for the mood smell in both rooms I stayed in.. tv remote didn't work in one room & some light fixtures didn't work in others.. the room cleaner came in without knocking at 7:30am even though I had a do not disturb sign showing.. I asked the concierge questions and was always told they would find out but never to get back to me.. the pool is empty with rubbish and drug paraphernalia in it also.. it is such a shame, from the foyer this place looks like it has great potential and would be a great place to stay, however it was not and I won't be back here again & recommend others to do more research before doing so less