Best Western Astor Metropole Hotel & Apartments

We arrived at the Best Western Astor motel and booked in. The reservation person asked for my credit card so that an imprint could be taken of same. Speeding up booking out? He did not explain. And I thought that he would use it to charge my credit card upon leaving – which is usually the case in hotels and motels. However, the reservation person did not say that he would charge a deposit of $100 that day. He returned my credit card and informed us that we would be given a free upgrade to a larger room because of our mobility scooters. So, when all the formalities were finished, we were provided with the key card for the room door and moved in. Our stay at the Best Western Astor motel was pleasant. The room was large enough to accommodate our mobility scooters and it was cleaned every day for the three days we stayed. And what is better, the motel is in the centre of the CBD! Not far to go for anything. When the time came to book out, we were given a receipt for the three days being $299.97 including a credit card surcharge. No problem with that. We said our goodbyes and went home. The next day I checked my online credit statement – being the bean counter I am, and noticed that the motel charged me $399. I contacted the motel and was told that the $399 included the $100 deposit and would be refunded in about 3 days. I waited four days and checked my statement to find that I had not received the refund so emailed the motel’s administration. I did not get a reply to my email – which is not good business practices, but found the next day the $100 had been refunded. The point of this? It is a warning to travellers that they check on booking in what they are going to charge to your account and why and when and that you are told that the deposit – if charged, would be refunded a few days after checking out. In other words, beware of your dollars and cents! In other words, courtesy is the heartbeat of any good business! less

The rooms where big and clean, all of the staff where friendly and helpful. We enjoyed a delicious meal at the restaurant. Pretty close to the main shopping area just a short walk or cabs right out the front of hotel. Overall lovely stay less

Apartments are large but you get what you pay for. Mostly run down and tired, front desk range from very nice to very aloof. I’ve stayed half a dozen time’s as it’s location is excellent. Honestly if the front desk was consistently friendly it would be a much nicer place to stay and I’d have given it 4 stars for its price range. Has car parking and units come with small kitchenette. less

Incredibly rude concierge, over priced, dated and worn rooms and appalling customer service. Air conditioner was filthy and bathroom stained and old. Concierge Aluk refused to provide invoices or documents on departure. Followed up with Best Western customer service and was treated appallingly, no apology for rudeness and cold, cruel approach. Take no responsibility for their poor service. Entitled staff who feel they are superior to their guests. Worst hotel in Brisbane. less

Despite me mistakenly booking my accommodation on the wrong date I was not charged for the extra night my room was booked out. The staff were very understanding and management were happy to except my mistake. The rooms very clean and in good condition. I have stayed with this motel a few times over the years and I have never been disappointed. less