Best Western Astor Metropole Hotel & Apartments

We have been staying at The Astor Metropole for about 10 years and during that time, nothing has changed and we have never been disappointed. It suits u,s in that it is quiet, clean and everything is provided. We use the Astor as a base camp as we are always out eating at restaurants or attending performances or clubbing. It has great location and great facilities in our view. Some might describe it as 'no frills' but we love it just the way it is and for the price I do not think it can be beaten. less

Exceptional customer service extended by management, particularly Navtej Singh. Premium modern hotel deserving of a higher star rating. I stayed in a room on the 10th level with a huge balcony. Stunning views of the city and mountains in the background - along with three sunsets! less

I stayed here two separate nights in different rooms whilst having surgery. Although I can say the staff were ok, the hotel was not.. I generally never complain but this has to be the worst placed I've stayed, and I've stayed in many. It's so ran down, mood all throughout rooms, sheets were dirty or stained, air con remotes do not work, Foxtel which is offered doesn't work, it took 14 minutes for my shower to hear up and even then there was no pressure at all. The microwave and kettle didn't work in one room, the beds are so hard and old, in fact the queen is just two singles pushed together and in the middle is a very hard wire lining from top to bottom.. very outdated furniture which I believe is the cause for the mood smell in both rooms I stayed in.. tv remote didn't work in one room & some light fixtures didn't work in others.. the room cleaner came in without knocking at 7:30am even though I had a do not disturb sign showing.. I asked the concierge questions and was always told they would find out but never to get back to me.. the pool is empty with rubbish and drug paraphernalia in it also.. it is such a shame, from the foyer this place looks like it has great potential and would be a great place to stay, however it was not and I won't be back here again & recommend others to do more research before doing so less

I feel the place is great value for the location, it is cleaned thoroughly and my check in staff member was lovely. I didn’t take note of his name sorry! The only issues I’ve had are the door lock/electronic key system was pretty dodgy and took quite a few attempts each time to get into the room so probably time for an upgrade and the pillows were all old and hardened. Time to replace those too. Everything else though was above expectations for a hotel so cheap in the CBD. less

We arrived at the Best Western Astor motel and booked in. The reservation person asked for my credit card so that an imprint could be taken of same. Speeding up booking out? He did not explain. And I thought that he would use it to charge my credit card upon leaving – which is usually the case in hotels and motels. However, the reservation person did not say that he would charge a deposit of $100 that day. He returned my credit card and informed us that we would be given a free upgrade to a larger room because of our mobility scooters. So, when all the formalities were finished, we were provided with the key card for the room door and moved in. Our stay at the Best Western Astor motel was pleasant. The room was large enough to accommodate our mobility scooters and it was cleaned every day for the three days we stayed. And what is better, the motel is in the centre of the CBD! Not far to go for anything. When the time came to book out, we were given a receipt for the three days being $299.97 including a credit card surcharge. No problem with that. We said our goodbyes and went home. The next day I checked my online credit statement – being the bean counter I am, and noticed that the motel charged me $399. I contacted the motel and was told that the $399 included the $100 deposit and would be refunded in about 3 days. I waited four days and checked my statement to find that I had not received the refund so emailed the motel’s administration. I did not get a reply to my email – which is not good business practices, but found the next day the $100 had been refunded. The point of this? It is a warning to travellers that they check on booking in what they are going to charge to your account and why and when and that you are told that the deposit – if charged, would be refunded a few days after checking out. In other words, beware of your dollars and cents! In other words, courtesy is the heartbeat of any good business! less