Best Western Astor Metropole Hotel & Apartments

This is probably one of the worst hotels I ever stayed in.😤🤮 Stay away from this place. Absolutely disgusting. Mould in the bathroom and on the curtains, filthy bathroom, disgusting dirty bed sheets covered with stains and hair. Light switches not working. Aircon remote not working. soap. less

We paid just shy of $500 for one night. The lady on reception was abrupt rude and did not apologise for the broken amenities. The air-conditioner wouldn't heat, the advertised movie channels were not available and the fridge didn't work. less

Room floor had not been vacuumed on arrival or even the 2nd day. Ants were crawling everywhere in bedroom and bathroom. Ants were coming from cracks in the gypsum wall that were covered with furniture TV was inoperable, they didnt have the right remote so it had to be disconnected from power point, and was stuck on 1 channel with no volume. Cheap towels with fluff constantly falling off when being used. Bed was not done or scheduled until I called reception late evening. No serious concern from reception manager when all this was conveyed. less

We arrived late so didn't have a chance to see the filth behind the couch which we discovered the following morning. It included 6 fingernails, food scraps, hair,a comb, ash, ear phones and a used diabetes tab. We were booked in for 2 nights but only stayed for one. Asked for a refund and were refused. Are taking our complaint further. Most disgusting room I've ever seen! less

Filthy bathroom with black mould, old hair in sink drain. Stench was woeful. Loud air con which sounded like a rotary washing machine. Fire alarm stuck to roof with plastic bag and sticky tape. No soap or shampoo. One lift out, the other faulty. A disgrace. less