Comfortable motel and right in the CBD but ...
We arrived at the Best Western Astor motel and booked in. The reservation person asked for my credit card so that an imprint could be taken of same. Speeding up booking out? He did not explain. And I thought that he would use it to charge my credit card upon leaving – which is usually the case in hotels and motels. However, the reservation person did not say that he would charge a deposit of $100 that day. He returned my credit card and informed us that we would be given a free upgrade to a larger room because of our mobility scooters. So, when all the formalities were finished, we were provided with the key card for the room door and moved in.
Our stay at the Best Western Astor motel was pleasant. The room was large enough to accommodate our mobility scooters and it was cleaned every day for the three days we stayed. And what is better, the motel is in the centre of the CBD! Not far to go for anything.
When the time came to book out, we were given a receipt for the three days being $299.97 including a credit card surcharge. No problem with that. We said our goodbyes and went home. The next day I checked my online credit statement – being the bean counter I am, and noticed that the motel charged me $399. I contacted the motel and was told that the $399 included the $100 deposit and would be refunded in about 3 days. I waited four days and checked my statement to find that I had not received the refund so emailed the motel’s administration. I did not get a reply to my email – which is not good business practices, but found the next day the $100 had been refunded.
The point of this? It is a warning to travellers that they check on booking in what they are going to charge to your account and why and when and that you are told that the deposit – if charged, would be refunded a few days after checking out. In other words, beware of your dollars and cents! In other words, courtesy is the heartbeat of any good business! less