Booking in and out of this hotel was way to hard and so unnecessary time consuming.
Deposit took six weeks to be returned to my account Drama with check in out the out , most disappointed ☹️
I had forgotten to review this hotel until now , sorry for delay . Just booking accommodation and this jogged my memory as I was looking at the hotels add . Then I remembered the dramas here .
Booking another hotel 🏨 straight away.
My two children and I had been away to Samoa for my Birthday last August 2018 .
Brisbane was a day for the Dinosaurs 🦕 at the museum before heading home. All very tired .
My credit card details had been used over seas while I was flying home to Australia so I had to cancel it due to fraud .
Forgot my other credit card 💳 pass code .
During check in I was asked to pay the usual Rooom / key 🔑 deposit .
I could of easily paid with cash that I had on me . This I do often , pay with cash as I have hotels take a while to realesse funds back into my account.
Usually never a problem to pay cash with other hotels , Ibis won’t allow this but these are the only two hotels so far .
I stay in Brisbsne a lot and have done for many years .
This is what happened here at this hotel it took six weeks I had to get the deposit money back , my self calling my bank and many phone calls to the hotel .
On this day , check in day the receptionist would not allow cash , it’s against the hotel policy, he said .
I had explained my credit card details had been used fraudulently while flying home .
He could care less , no emotion 😐 no empthay.
Did you know that you can have paid for your room in a hotel in advance may be even months before .
But if you can’t come up with the correct way of how you pay the room / key deposit you can’t stay , hotel policy apparently, must look into this .
Each hotel has a policy but this hotel makes life a little to hard for one nights stay.
Brisbane has by far much better hotels , accommodation average .
The Lobby was very beautiful to sit relax read a book .
Walking distance to town ok for adaults but coming back up the hill can be hard with under 10 year olds.
Better central friendlier hotels 🏨
I personally won’t stay there again . less