Best Western Aspen Hotel

Broken/cracked toilet seat, sink faucet sprayed all over the counter, bed skirts had nasty looking spills all down the sides and a vaping pod was left on the floor. Poor attempts at "fixing" damaged furniture. On the bright side, it was quiet and the breakfast was decent. less

The room had glitter all over every thing old socks and dirt under and behind the beds and bed bugs among other bugs the rooms I'm out. the amenities would have been nice if we could have stayed I am not hanging out with bugs. It was a waste of money. less

I like to read reviews on a place before I book a room somewhere, this hotel had mixed reviews. Even with the mixed reviews their rating was decent. I was wrong! The lobby area and outside of the hotel looks amazing, but the rooms are horrible. I had changed rooms four times because different issues. The first room the bathroom and tub looked were unacceptable, which is vital staying the amount of time that I would be staying.Second room the door would not close and latch. Another room the bed had a huge sink hole in the mattress and roaches. I am a Diamond Select Member with this company and have never had an experience with people so nonchalant about the service they were giving a customer. I felt unappreciated, I ended up cutting my trip short and checking out 2 days early! You think I received an apology or discount or any type of compensation for my trouble? NO! They don't care about anything but your money. Save it don't go here. less

Essentially this place is the Walmart of hotels. It’s not the worst place ever because the surrounding area is actually nice. However having stayed several times here I’ve noticed somethings that were off about the hotel. The gym is not maintained at all, it’s a mess, there was a random cup on the floor and what seemed to be mud on the ground, there were no cups so if you wanted to indulge in their wonderful water cooler be sure to bring your own cup. Several of the rooms have a bug problem the roaches are bearable at least they come out when you’re asleep but if you’re up in the middle of the night going to pee you’ll have a 6 legged friend with you. Front desk staff are very friendly but the room service staff will have an attitude with you. The bathtub was clogged during one of my stays and the rooms are usually cold. It’s a really a trade off with the value of the hotel the price is good, internet isn’t the worst(it depends on which room your staying in the internet gets worse in the older looking rooms), the free breakfast is good, and the lobby is clean for the most part. I’d only stay here if you have insane patience with service staff and the need for a cheap hotel with moderate internet less

Really great, friendly place. Remodeled, clean, near many major restaurants. Nice breakfast bar. Best of all, great coffee!! Near I 540 making it a good jump off spot for travel. Nice part of town, kid and pet friendly less