Best Western Aspen Hotel

We always stay here when we come into town. The rooms are spacious, decor updated, staff is friendly and it is conveniently located for our needs. If the weather was warm I’d like to try out the outdoor pool. The suites are perfect for giving us room to stretch out and relax during our down time. Having a hot breakfast provided is definitely a plus. We will definitely be back! less

The hotel room was clean and the bed was comfortable. I stayed here due to the price and the proximity to the hospital that I am working at. I will be staying here while I work until February 2021. I would recommend this hotel to any traveler looking for a clean, comfortable room at a good price. less

Hotel was dated but nice. Room was quite and clean. Location to restaurants was excellent with several large chains less than a block. Downtown Fort Smith a few minutes away by car. We wanted to see the turning leaves in the area and drive Highway 1 the Talamina drive from Mena to Talihina and surrounding area. Really great trip all in all. less

First impression- a large container for cigarette butts outside the front door. Lobby - bright gold gaudy lights. Many guests walking in without masks, even though they are mandatory in Arkansas. The wood frame around my doorjamb was broken; the room smelled stale - like old sweaty shoes. People working in the hotel were often seen without a mask, or talking to friends who were not wearing them either. There was a hot breakfast of scrambled eggs, etc. but the person setting it up was not wearing a mask. Besides Covid issues, this place needs an update in colors and cleaning- dingy, drab rooms. One good thing - the mattress and pillows were very comfortable! So maybe there is hope for this place with an upgrade and more attention to Covid issues. less

We came to the hotel late at night. I had called to ask if there would be rooms available that had never had a pet. While I was told yes on the phone, the answer was no when I got to the hotel. The only thing good about this hotel, was the friendly staff. They were very accommodating, and tried to help as best they could. The first room they gave us, smelled like smoke, the toilet paper handle was broken off, and the comforters were stained. When I say stained, I mean, I’m not even sure they were washed. With Covid running rampant, I would expect a different level of cleanliness in the rooms. Unfortunately, We have been traveling in the pandemic, and this was by far the worst I felt about staying somewhere. In addition to this, the sink was stopped up, the bathroom fan did not work, and we were not convinced the toilet would flush down adequately if you know what I mean. We got in late, and knew that breakfast would stop at 10am. my husband went down at 9:50 to make us a piece of toast. He was only able to bring us up coffee as breakfast had closed down early. Needless to say, the overall cleanliness of the lobby was good, the stairs look like they hadn’t been vacuumed in a while, and the overall cleanliness wasn’t up to my standard. less