Best Western Aspen Hotel

...lack of training or maybe it was failing to properly empower employees. In any case it was my worst experience with a hotel in over 20 years. My wife & I checked into the BW Aspen on Friday afternoon as per our reservations. At time of check-in I presented at BW gift card for $20. Neither of the clerks on duty could properly give me credit for this. More than once I asked for room key so that we could go eat dinner. However, they kept us waiting for nearly a half hour just trying to entire correct info into computer. Eventually they let us have a key. What I didn't realize until much later was fact that instead of giving us a single $20 discount (that we should have received) they ADDED $20 to each days bill. On Saturday morning we went for 'free' breakfast. There was no juice, no eggs, no biscuits, no half & half, and no whole milk. The 2% milk dribbled from container. There were three 'hockey pucks' that they called sausage. So much more bad to say about lack of food, but no space left. At check-out again clerk was unable to make proper adjustments to bill. Again I was forced to wait nearly a half hour for 'management' involvement. At one point I heard the clerk call 'management at a sister hotel' to "come over here immediately." That person never came. My bill at that time was $60 more than it should have been. Finally, I was assured that I would receive an email with the correct amount. less

They did not replenish the breakfast foods and when we asked the lady made excuses. Several people were complaining and she brought out a couple more biscuits, but didn’t replenish the eggs or toast or orange juice. This happened on both days. The noise of the occupants next to us was terrible. less

First of all you get a good price and without our experience I would have rated the hotel higher. We were checked in by a friendly and courteous lady. When we got into our room there was a cart from housekeeping with laundry in the room. The beds were not made up. So I went back to the frontdesk and she promptly appoligized and gave us another room. Unfortunately when we entered that room there was a smell like the room wasn't used for weeks. I think this is something the hotel needs to address. We got it better by running the airconditioning for a while. But when rooms are not used for a time I think housekeeping should ventilate the rooms once in a while to keep them fresh. Also the next morning the toilet did not flush anymore. It just fills up and then the water slowly drips away not flushing away the stuff that needed to. Reported this to the frontdesk that morning when checking out and it seems to be a known problem due to the plumbing and when it rains. So it is mostly our experience which causes this rate. less

This hotel was great. Clean, great breakfast, and rooms were comfortable. Absolutely love The Best Western we have been too. Believe this maybe our new hotel!! They had a business center as well as a fitness room. less

This was my first time to Fort Smith and didn't have time to see town. But the countryside was beautiful. Going to go back to explore town sometime in the future and will definitely stay here. I highly suggest others stay here too if their in Fort Smith. less