Best Western Aspen Hotel

I stay at a best western in ohio and Arkansas both places were top of the line. When I need to go to anymore trips I will be staying at a best western I am very pleased with all the services they provided less

I struggle when I write a review when the experience just isn't up to par. I am tempering what I say so my miserable drive doesn't influence the outcome. I have waited a few weeks in order to insure what I write is fair. So here it is... This is simply not up to the Best Western standard. The parking is dreadful. It is difficult to determine what constitutes the hotel parking lot and that of the adjacent businesses. Add in the lack of lighting, bad pavement and lack of lines and it makes for a feeling of uncertainty you really don't want your guests to have. Check in was relatively quick considering their computer system was being rebooted...at 7pm. The room was clean, I will given them that. The furniture was in disrepair. I tried to sit down at the desk and almost fell backwards out of the chair. One of the wheels had been crudely glued together and chose that moment to fall completely apart. When I mentioned it the next morning the desk associate said they had personally glued it together the day before. I guess they need stronger glue. The bed was pretty nice and the sheets were clean. There was litter on the floor. I went to get some ice and the ice machines was broken. I finally found a functional machine on another floor, across the facility. Breakfast was thin and sparse. A comment about their exits and their signage. My room was at the end of the hall near the side door. As I was entering my room I heard someone pounding of the side door. I opened it to find two ladies in their pajamas. They had stepped out to get something from their car and discovered they couldn't reenter through that door. The only alternative was to walk around the facility and the pool and through the main entrance. Typically I see some sort of warning posted but there was no signage advising someone it was strictly an exit. I love to travel and actually enjoy staying in hotels. Not this time. less

...lack of training or maybe it was failing to properly empower employees. In any case it was my worst experience with a hotel in over 20 years. My wife & I checked into the BW Aspen on Friday afternoon as per our reservations. At time of check-in I presented at BW gift card for $20. Neither of the clerks on duty could properly give me credit for this. More than once I asked for room key so that we could go eat dinner. However, they kept us waiting for nearly a half hour just trying to entire correct info into computer. Eventually they let us have a key. What I didn't realize until much later was fact that instead of giving us a single $20 discount (that we should have received) they ADDED $20 to each days bill. On Saturday morning we went for 'free' breakfast. There was no juice, no eggs, no biscuits, no half & half, and no whole milk. The 2% milk dribbled from container. There were three 'hockey pucks' that they called sausage. So much more bad to say about lack of food, but no space left. At check-out again clerk was unable to make proper adjustments to bill. Again I was forced to wait nearly a half hour for 'management' involvement. At one point I heard the clerk call 'management at a sister hotel' to "come over here immediately." That person never came. My bill at that time was $60 more than it should have been. Finally, I was assured that I would receive an email with the correct amount. less

They did not replenish the breakfast foods and when we asked the lady made excuses. Several people were complaining and she brought out a couple more biscuits, but didn’t replenish the eggs or toast or orange juice. This happened on both days. The noise of the occupants next to us was terrible. less

First of all you get a good price and without our experience I would have rated the hotel higher. We were checked in by a friendly and courteous lady. When we got into our room there was a cart from housekeeping with laundry in the room. The beds were not made up. So I went back to the frontdesk and she promptly appoligized and gave us another room. Unfortunately when we entered that room there was a smell like the room wasn't used for weeks. I think this is something the hotel needs to address. We got it better by running the airconditioning for a while. But when rooms are not used for a time I think housekeeping should ventilate the rooms once in a while to keep them fresh. Also the next morning the toilet did not flush anymore. It just fills up and then the water slowly drips away not flushing away the stuff that needed to. Reported this to the frontdesk that morning when checking out and it seems to be a known problem due to the plumbing and when it rains. So it is mostly our experience which causes this rate. less