We came to the hotel late at night. I had called to ask if there would be rooms available that had never had a pet. While I was told yes on the phone, the answer was no when I got to the hotel. The only thing good about this hotel, was the friendly staff. They were very accommodating, and tried to help as best they could. The first room they gave us, smelled like smoke, the toilet paper handle was broken off, and the comforters were stained. When I say stained, I mean, I’m not even sure they were washed. With Covid running rampant, I would expect a different level of cleanliness in the rooms. Unfortunately, We have been traveling in the pandemic, and this was by far the worst I felt about staying somewhere. In addition to this, the sink was stopped up, the bathroom fan did not work, and we were not convinced the toilet would flush down adequately if you know what I mean. We got in late, and knew that breakfast would stop at 10am. my husband went down at 9:50 to make us a piece of toast. He was only able to bring us up coffee as breakfast had closed down early. Needless to say, the overall cleanliness of the lobby was good, the stairs look like they hadn’t been vacuumed in a while, and the overall cleanliness wasn’t up to my standard. less
Best Western Aspen, General Manager at Best Western Aspen Hotel, responded to this review
Thank you for your stay at Best Western Aspen in Fort Smith Arkansas. We work hard for our guest and love to see when we’ve made your stay memorable. Thank you for taking the time out to do the review to help us become better. We use the review to know what our guest is looking for and to see where we need improvement.