Decent Interiors, poor service
14/12/2018 kpratiks, Bangalore District, India
I booked this hotel for a friend visiting from Singapore. We'd specifically requested for an early check-in as the Singapore flight was due early morning around 0600 am. The manager had agreed for an ... more
I booked this hotel for a friend visiting from Singapore. We'd specifically requested for an early check-in as the Singapore flight was due early morning around 0600 am. The manager had agreed for an early checkin verbally. When the guests arrived at hotel they just kept them waiting until from morning 07.30 to 10.00, although the rooms were available. My guest were really tired, and they just tried to have a sitting nap, the receptionist there very rudely woke them up saying that they can't do it in waiting area.
At the end when the room was allotted, they had not checked the toilets. The toilet was all clogged up, and it took an hour for the person to come and just take a look at it. Later on they fixed it. In any other decent hotel, the manager would have offered a different room immediately.
The guest tried to order breakfast around 10.15 after the room was allotted, and they were denied saying that breakfast time is from morning 07-10. At least room service would have worked, but even that wasn't available.
Anyways, these guys need to improve on their overall customer experience. less