Below average hospitality
I visited this hotel with my family.Dinner is almost same all three days only change the name of vegetables.Dinner closing time is 11pm we went around 10.30pm the staff told us dinner time finish,so w... more
I visited this hotel with my family.Dinner is almost same all three days only change the name of vegetables.Dinner closing time is 11pm we went around 10.30pm the staff told us dinner time finish,so we had arguments with hotel staff, after they ready to give us food but they served what left in the dishes with same spoon they use for all, like they served vegetable with rice mix in it. After informing not to clean the room when we r not in the room,they entered room without our knowledge,this we know becsuse previous night we took room freshner from them and next day it disappeared from room.So we asked them about this, so they told us yes we entered your room to get that room freshner, i asked him u have only one room freshner in such big hotel? So they dont have answer for this & keep quiet. Same thing happened with my friend who also with me during this trip.He told to clean his room but wen we came from outside his room is not cleaned,blanket & bedsheets lying here n there,& important thing smoke smell is coming out from the room.When we show this to manager he has no answer only sayin sorry sorry. less
BWASHOKA, Front Office Manager at Best Western Ashoka, responded to this review
Dear Sir,
We are always humbled at all times to receive genuine commendation and valuable feedback from all our highly esteemed guests, including you, who are very much interested in quality and service beyond expectations.
We would like to seek to reassure you personally and all our guests that the people at Best Western Ashoka Hotel endeavor to pay keen attention to detail and are deeply saddened by the experience you had with us despite the stainless record we have strived to maintain.
We have noted all your concerns regarding the food served to you,room not been cleaned etc with the concerned HOD's and corrective actions are being taken to ensure it doesn't repeat again.
We have actively implemented all necessary actions to provide ongoing training and assessment for all personnel in our Hotel. This is meant to be tested and proven with time and valuable feedback from candid and well-meaning clientele as yourself and we hope that you can return for yet another refreshing and most definitely differing experience with us right here at Best Western Ashoka