Best Western Ashoka

We stayed during our visit to Hyderabad with group for 3 nights. Our stay was great , service was good, food was good , location is good, staff is friendly. Good option for frequent travellers and also for family and long stay. Only thing I would suggest is to allow visitors of a guest staying in the hotel atleast for an hour or two. less

Best Western Ashoka knew from months in advanced that we were to be staying with them on the specific dates we had booked, but had got none of the paperwork or rooms ready prior to our arrival. We were told that the rooms that we had booked and paid for with Make My Trip we were told were unavailable and they had tried to give us different rooms. We had originally booked two rooms - a Premium double for us and Premium two singles for my children. At the time of booking, we requested that both rooms were located next to each other so that we could keep an eye on the children and check up on them during the nights. The rooms that were given to us were not next to each other, even though the desk staff kept insisting they were, and they were not what we had paid for. We had to demand that they give us what we paid for, but even then it took a lot of effort on our part. Bear in mind that it was past midnight, the children were tired, and we had 15 people (3 families) to check-in. The desk staff at the time was obviously flustered and didn't know what was going on at all. We had to point out what the booking referred to on the paperwork to what they were trying to give us, but they were so incompetent, it was actually unbelievable that we were staying at a Best Western branded hotel. None of the staff that we encountered tried to make our stay any more comfortable or enjoyable at all; on the contrary, upon checkout, the desk staff made us feel like we were trying to steal from them. They went to check the room to see if anything from the minibar had been used. We explained that we owed money for a bag of Doritos from one of the rooms, but they tried to make out like we had take a Snickers bar too. They even had the audacity to go through our trash to see if we were lying, we just couldn't believe it! The manager, who said his name is Salim, along with his porter, Rahul, came down with two empty Dorito bags retrieved from our bins and asked us to explain ourselves. We explained that one of the bags was from the minibar, which we had already said we owed for, and the other we purchased from outside of the hotel; They could even see that the flavours and sizes of both bags were not the same. Seriously, this is how were treated; we were absolutely gobsmacked; never before in all the years at staying at countless hotels all over the world, has any staff gone through our trash before to try to make out as if we were lying. This is Best Western Ashoka for you. less

I stayed here for a week with two colleagues and it was a fantastic stay. We were a little dubious, as the hotel's location is not far from a busy road and near a number of bars, but the hotel receptionists ensured we had quiet rooms at the back, which were very comfortable. The staff in Four Square restaurant deserve a special mention for their high level of attention and service - particularly Mr Guru Prasad, who was particularly attentive. Thank you very much! I would rate the food quality very high and there was a good choice. I wouldn't hesitate to stay there again. less

Hi. So my sister and I booked this hotel for our trip and I think that was the biggest mistake we did. Please, please dont book this hotel if you are planning to stay in Hyderabad. You will get so many better options and that too at such better prices. So dont evem consider this hotel. It spoiled our trip completely. The front desk manager, Waji Ullah, had told us that he will give us corporte discount and hence we have to pay lesser. We agreed and payed the full amount on the first day. We were given a room which was close to the main road and throughtout the night, the sound of the trucks didnt let us sleep and we had to eventually request them to change our room. They told us they will give us a better room on the other side. Then on the last day which was the fifth day, at 11 clock in the night, we got a call from the hotel that we had not payed for the entire six days. I mean seriously? The hotel didnt have the time the entire day to figure this out at 11 in the night they are telling us that we didnt pay for one more night. When we came back they told us that it was the trainee's fault. We could have booked a room somewhere else had we known in the morning. At 12 in the night what do you expect two girls to do in unknown city? And the person at the front desk was so rude and unapologetic about the whole incident. Even when we said we'll leave the hotel, he didnt even once offer us to stay back. Only when I said at 1 in the night, you are making us stay up because of yohr staffs fault we want to talk to your supervisors, then they let us stay in the room. Because of their misscomunication and fault, we both stayed up till 2 in the morning alone in the reception area with one person at the desk who didnt even take any responsibility for the hotel's actions. And we had to catch a flight at 7 in the morning. Wow! What a pathetic service and the worst staff ever. Please dont waste your money on staying in this hotel. less

My Experience in overall Hyderabad in this property of best western Asoka so good and value for money,Cleanness,Appearance and food quality is so good, location is also very easy reachable nearby metro station less