Excellent hotel with spacious rooms but, needs a good hospitality
12/06/2019 Pat_Theenathayalan, Hosur, India
This hotel has a beautiful ambience & very friendly front office staff but, very strict about the check-in & check-out timings. Reached the hotel by 9 am, asked to pay Rs. 1,000/- for an early check-i... more
This hotel has a beautiful ambience & very friendly front office staff but, very strict about the check-in & check-out timings. Reached the hotel by 9 am, asked to pay Rs. 1,000/- for an early check-in. Toiletries are available on demand, also, the house keeping looks very slow & pathetic in response. They brought me two earbuds in a bare hands when I asked for it. Don't even know that, it has to be packed & give.
Management should consider a better hospitality to give an awesome experience in such a beautiful property. less
BWA F, Front Office Manager at Best Western Ashoka, responded to this review
Dear Mr. Theenathayalan,
Thank you for choosing to stop by the Best Western Ashoka !
We are always humbled at all times to receive genuine commendation and valuable feedback from all our highly esteemed guests, including you, who are very much interested in quality and service beyond expectations.
We would like to seek to reassure you personally and all our guests that the people at Best Western Hotel endeavor to pay keen attention to detail and are deeply saddened by the experience you had with us despite the stainless record.We have noted your concern about the earbuds issue which was given to you with the bare hands from our house keeping team.Please be informed this has been addressed very strongly with the concerned team and necessary actions are being taken to ensure it doesn't repeat again with other guests.
We look forward to your continued visits at Best Western Ashoka Hotel .