Old style and issues
14/03/2019 dolson9835, Northville, Michigan
This property is not up to par with all other Best Western hotels we have stayed at over the years. It has doors to the outside and the restaurant is in different building. Wind blew in from door and ... more
This property is not up to par with all other Best Western hotels we have stayed at over the years. It has doors to the outside and the restaurant is in different building. Wind blew in from door and highway noise was always present. Room was clean, beds were nice, and was probably being renewed. Around 9 pm a cracking noise behind the dresser started and stopped. Then happened twice more by the bed later waking us both up. Then at 2 am a very loud pop which may have been electrical short near the electrical conduit by our bed. We immediately packed and left. My wife was terribly upset! Front desk found us a room at nearby Best Western property at no additional charge. After reviewing on Best Western site, the reply back from the manager was standard boilerplate which was worse than saying nothing. We will not stay at Best Western as much on trips. less
kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate you taking the time out to leave us a review, and genuinely take all guest feedback to heart. While I'm pleased to hear that you loved your guest room, I am ever so sorry to hear about the issues you experienced during your stay. Please note that this is not the norm at all here, we had our maintenance staff check the room right away. It's great to know that our front desk staff rose to the occasion and were able to find you other accommodations. Again I'm very sorry that your experience was anything less than satisfying, you were not charged at our property due to this reason. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I'm very disappointed that this was not the case for you, we hope that you will give us a second chance in the future to prove our superior service and property. I hope you have a wonderful day and we wish you all the best!