Horrible Accommodations with Pets
A misleading hotel from previous reviews. If traveling with pets, avoid this place at all costs. We were placed by the utility room. It was extremely difficult to get a good night sleep with the nois... more
A misleading hotel from previous reviews. If traveling with pets, avoid this place at all costs. We were placed by the utility room. It was extremely difficult to get a good night sleep with the noise level in the parking lot and people coming in and out of the cleaning supply rooms with huge wheel tubs. This went on early morning starting at 5am and throughout the night. We could hear rumblings in the room and the lights were on constantly. The hospitality of the front desk staff is unfriendly and not helpful. The essentials are provided; however, the beds are sagging and uncomfortable. We had a 3000 mile trip and stayed in 6 hotels throughout 12 days. This was our only negative experience with accommodations. This is one place to avoid. In addition, you might see homeless people around. The area seems unsafe. My suggestion is to avoid this place if traveling with a family, pets, or by yourself. Luckily, we were able to find another pet friendly place for the rest of our stay in Asheville that did not have an extra charge for pets. Be aware you will be charged excessively for your pets. In our case 100.00 charge for two pets for two nights. less
Joshua Andrews, General Manager at Best Western Asheville Tunnel Road, responded to this review
We're sorry to hear that you did not have a positive experience during your recent stay at our property. We apologize for any noise that caused you difficulty getting a good nights sleep, however our housekeeping staff do not start until 9 AM and the supply closet would be empty up until that point. Please do not hesitate to contact the front desk regarding noise complaints in the future as we will do our very best to locate the issue and solve it as soon as possible. We do have a pet fee of $20 plus tax, per dog, per night. We also have new mattresses in all of our rooms. Thank you for giving us your feedback and letting us know about your recent experience. Despite these issues we hope to welcome you back again and provide you with a superior guest experience. Stay safe!