Best Western Asheville Tunnel Road

501 Tunnel Road, Asheville, North Carolina, 28805-1824, United States
based on 1957 reviews Trip Advisor Logo
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Best Western Asheville Tunnel Road

Welcome to the Best Western Asheville Tunnel Road!

We are taking extra precautions to ensure that we meet the guidance from the CDC and WHO on hygiene and cleaning. We have secured quality commercial grade cleaning products from our chemical show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
501 Tunnel Road, Asheville, North Carolina, 28805-1824, United States

Reviews of Best Western Asheville Tunnel Road

Traveller Overview:
4.0 Rating: 1957 reviews
Excellent 50%
Very Good 31%
Average 11%
Poor 3%
Terrible 3%
Rating

shirleyl352, wrote review 10/06/2021

Nice stop on the way to Washington DC

We stayed at this property on the way from North Carolina to Washington DC. Ashville is a great town to visit and has great food. The property is an older one, but clean. It has all the covid precaut... more

Owner Response
Joshua Andrews, General Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate your feedback and would be thrilled to host you again during your next stay in our area. Stay safe!
Rating

marykY4488OL, wrote review 07/06/2021

Horrible experience

We booked and paid for 2 nights. After the first night, they packed up our things in a garbage bag and put our things in the office. We complained and they threatened to call the cops. They had over b... more

Owner Response
Joshua Andrews, General Manager at Best Western Asheville Tunnel Road, responded to this review
We apologize about your negative experience. You booked for one night, we were already sold out for Saturday when you booked your reservation for one night on Friday, and we charged you only for the one night. We did attempt to get in contact with you multiple times Saturday morning regarding the items left in the room and only removed them as a last resort when we could not get in touch with you about removing them. Due to your attitude and threatening manor when you returned to the hotel we did advise that law enforcement would be called if you did not refrain from making threats to the front desk agents while picking up your belongings from the office. You have been added to our "do not rent" list because of that interaction.
Rating

Myscenic123, wrote review 25/05/2021

Asheville

Friendly staff. Easy check in and check out. Room clean and very comfortable. Bed comfortable. Bag breakfast was good and filling. Easy to find. Will stay again here and Biltmore was beautiful an... more

Owner Response
Joshua Andrews, General Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star review and hotel & staff compliments. Please feel free to give us as call and book with us again anytime. Have a great day!
Rating

R1095VUmichellew, wrote review 23/05/2021

Bare minimum

The rooms were musty. The breakfast was a take-out bag of choice of: granola bar, apple, orange, yogurt, instant grits. It would not qualify as breakfast to me. We were staying for three days and we... more

Owner Response
Joshua Andrews, General Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the feedback. We're sorry that your experience was anything other than positive. We hope to welcome you back again despite your comments as that is not normal experience here. Stay safe!
Rating

Vernonvilla, wrote review 21/05/2021

Quiet and easy to find

Friendly check in staff. Quiet room on second floor. Furniture and bedding was in good repair, Best Western has updated their rooms and our experience in the past couple years has been very good. Outs... more

Owner Response
Joshua Andrews, General Manager at Best Western Asheville Tunnel Road, responded to this review
Thanks for the review and staff compliments. We appreciate your feedback and look forward to welcoming you back in the future. Have a great day!